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Location Room quality, cleanliness, breakfast
The staff was all very helpful, and kind. The breakfast was satisfying and it was nice that they had a separate to eat in and cartoons on for the kids. The pool was warm enough to be very inviting and the hot tub was a good size, so it never felt cramped. We were amazed by how easy to find it was, and it was near shopping, grocery store, a Starbucks, gas station , In n Out Burger, and LEGOLAND!!!!! The shuttle to and from LEGOLAND made us very thankful for picking this hotel! We would love to stay there again and see more of beautiful Carlsbad! The mini fridge in our room was loud, but I think they all are. The ice machine closest to us wasn't working, but we never mentioned it to the staff. We found another one not far from our room.
The staff was very helpful and friendly It's a dated facility and will be time for a face lift soon
Great location to restaurants and outlet mall! Very pleased with the shuttle service to and from Legoland. Good hotel for familiesand breakfast was pleasant.
I liked that I only stayed one night of my 4 night reservation and then moved to a real resort. I didn't like that there was not a shower curtain. I didn't like that at check in, the staff appearance was substandard. I didn't like that Miranda could have informed me that the wifi was not working at check in . Especially since I specifically asked for wifi login information. I had to call and ask for help logging in. That's when Miranda told me the wifi wasn't working. I didn't like that I may as well have been in the room with the guests above our room. We could hear everything. I didn't like that there were no towels at the pool. The cable TV service was virtually unwatchable. I didn't like that they refer to this place as a resort. I didn't like that this property even charges a resort fee! Ridiculous.
Location is blocks from Legoland and across the street from the outlets Breakfast was pretty good Staff was friendly Parking was abundant and close to the room Room fixtures and decor were older Beds were moderately comfortable Had to wait more than 30 min for a "more blankets" request
The hotel is a short walk to legoland. The pool there is really nice.my son and I had a great time
I liked how central the location was to food places and things to do. Did not like how poorly lit the hotel was, narrow TV channels provided, TV was small, only offered two hot breakfast items. Overall I would say this place is one step up from a Motel 6.
I found a died roch in my room!
Spacious rooms, nice gardens and pool The internet signal very weak and slow. For business traveler (as well for all travelers) its essential nowadays! Only in the reception the WIFI was more or less OK. Needs improvment!
Everything was as stated in advertisement. Will return again. Selecting channels as referred in guide difficult.
Shuttle and friendly desk help. LOUD freeway. Initially difficult to find the address (misleading street address).
This is a BEAUTIFUL RESORT, the location is EXCELLENT and the view is AMAZING but... We were walking around in the room barefoot and after 15 min we noticed the bottom of our feet were BLACK. The carpet in our room was disgustingly dirty!!! Then there was not hot water for our entire stay. I understand hot water was a mechanical issue but dirty carpet in the rooms in a lack of cleanliness.
Proximity to Legoland. Child friendly atmosphere. Pool was great for kids. Housekeeping arriving after 5 pm.
Close to Legoland. Karl Strauss on site. Pool options. Friendly staff. Still under construction in the "hotel" area. Lots of areas closed off with yellow tape, plastic covering on floors, one kids water park fountain toy was out of service.
I loved the location. Walking distance from legoland, short drive to a variety of restaurants, and the Carlsbad outlet mall. Great family pool with splash pad and a onsite park. Rooms had a microwave and mini-fridge. It was kind of pricey.
very nice pool with kids pool. nice amenities. great location. hotel needs updating. very squeaky floors with old carpet.
Lots of things to do, quiet, great overall value. Some maintenance upkeep items could have been beyter.
Location to Legoland The room wasn't cleaned until the last day of our stay. There was construction going on. And, our room was dirty from the previous tenants. Not sure if the lack of attention was because we used Kayak, or if the Hotel is just that bad. I was surprised.
Very close to Legoland, 3 min walking distance, the swiming pool area is very nice... and the hotel staff is very kind
Rooms are nice, beds and pillows are comfortable Restaurant was overpriced and unable to accommodate large groups, service to everyone else suffered
I felt I was being nickled and dimed everywhere at this hotel. Charges for parking and no fridge in the room. The pool was overheated. There was nothing special about this hotel.
`the hotel is better than others I have experienced in the chain, staff was very helpful, place is clean and nicely decorated Really nothing to complain about
How close it was to the beach and the little restaurant/bar downstairs. Access to the beach was not good. Even though it was right across the street from the beach and the cross walk was great, there were no stairs down to the beach. One has to walk a ways down and climb down some rocks or a steep slippery path to access the beach. Stairs would easily remedy this situation.
location Had pizza from room service - came quickly but was burnt
Location. Cleanliness. Cookies. Hot tub.
Location,location,location!! I have stayed many times at this Hilton and we love it from proximity to the beach and Carlsbad Village. Heated pool and outdoors movie night are great too! Super nice and friendly staff. $12 fee for parking