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The room was comfortable. It was very crowded. The rooms seem to have no sound insulation - we could hear every word from the next room. There was a lot of queing for food and alcohol. It really seems like an RSL club type of atmosphere. We did not enjoy it at all.
The professional helpful and friendly service we received was maintained from check in to check out. The variety of restaurants within the complex ranged from budget conscious to lavish with something to suit every persons need. I would highly recommend for a couple who wish to be spoilt and pampered for a weekend.
Choice of foods and casino facilities. Check in/out services and staffs Do not have indoor swimming pool/ sauna. The room is quite small. Have to change lift to go to Carpark level.
Food, restaurants, near the beach pretty noisy...you can hear noise from the adjacent rooms.
Jupiters Hotel is an excellent place to relax, good food, easy access to the beach,shopping and adventure.
friendly staff. good band at PA bar. no windows in smoking room.
food was fantistic maybe cooling system around car park area
The staff were fantastic - friendly, extremely helpful and always had a smile on their face. The room was very comfortable, the location is excellent. Cannot think of one thing at all.
All the staff friendly and helpful room clean and cosy facilities very good food good too
We attended the Show "Burn the Floor", it was great.The rooms were exceptionally comfortable. We ate at Spinners, great food and service. As a regular, no extras offered.
The 110% service we got given! Nothing at all.
The hotel looks new. Staffs are helpful. Room is spacious and clean. Parking is chargeable for hotel guest. A complimentary pass will be nice.
Good location, nice view, polite staff The fees is quite expensive and i witness an accident just outside the hotel, it is quite scary anyway. The people around that area is way too many and too many drunk around that place, maybe the hotel can build up a connection with the local police or add some security patron around, i feel really unsafe whenever i step out of the hotel.
was a very enjoyable experience. we ordered room service every day as we enjoyed it that much
Very friendly and accommodating staff, fantastic buffet breakfasts, very accessable to shopping and cafes, comfort++, great place to stay. Construction work nearby woke me up at 6am on my last morning there. However, realise this is not responsibility of Sofitel.
Staff were extremely helpful absolute pleasure to stay
Great, helpful staff. Lovely, well appointed rooms. Incredibly comfortable bed. Very close to beach, good views and extremely close to convention centre,
Everything. The staff, the meals, and the atmosphere!
check in was very friendly limited room service menu
location, courtesy of all the staff, quiet and calm in the hotel
This property represented the brand name wonderfully. The room was clean and the bed comfortable as I've experienced at all of the properties. Gentleman at front desk Raj is the consummate professional who was very knowledgable on both the property and the area, I expect that he'll be in management training program in the near future. I have no complaints to report.
cancelled our booking as we were going to mantra on salt beach... your advertising was deceptive.... booked a 1 bedroom spa apartment for one night at the sale price of $280.00 for the night lol....only to find our room over a car park...no beach no nothing.... what a scam...what a rip off...can stay home and view my own car park from the balcony..... i found it appalling and will never book with you again.... we cancelled and fought for our money back...went and looked at trip advisor.....saw all the bad reviews about their lack of beach views.... views of car park or a park seem the be the usual there...and in fact the bookings girl at mantra was horrible...donna...... we ended up staying at another hotel 50 mins drive away... you ruined our weekend... i have 2 broken ankles and you made our weekend one to remember for all the wrong reasons...... we will tell everyone never to book with you..part of a big group of people who book constantly ....never again with you.
The view from our room was lovely. It's was close to the beach and to really nice restaurants. Unfortunalty our room wasn't as clean as I would of liked and a king size bed was a little to big. A queen would have been better I think.
view was great from balcony. Room was good. beds in second bedroom quite small.
Spectacular beach views and easy access Paying $10 a night for a DVD that would normally be part of the fit-out
The location and the view The foxtel movie channels were not working and when we told reception nobody did anything about it until we mentioned it again the next day and was told everyone had the same issue. The rooms need a little making over as our carpet was very worn and torn in places
The pool and close to the beach Requst for porta cot was not passed on to hotel so not set up in room.
the place was clean and spacious, and close to amenities the place [the rooms] could do with a facelift....
This was our third time at CCRR. This time, went directly there after long USA cross continental and then trans Pacific flights. It's a beautiful place with gorgeous private bungalows. Floor to ceiling windows give a feeling of being in the jungle while living in air conditioned comfort. It's not an exciting place, but it is relaxing and restorative.
The ease of check in and although it was raining heavily we were able to access our room from the rear of the hotel close to our room. The room was well appointed and roomy.
The free shuttelbus drives 8 times daily to Surfers Paradise + the pool. Some of the hotel staff was very unhelpful.
This was a quality hotel as its name suggests. Easy access to any place from there. Secure parking was very useful. Friendly staff very helpful with information.
nice, burt one thing that was bad --- the breakfast was disgusting. Powdered egg was tasteless. evening menu had no veggie options -which caused us to eat elsewhere, the breakfast was disgusting. Powdered egg was tasteless.
value for money, secure, good customer service None
The comfort of the bed and the safety of the bathtub
Price, clean, quiet (no street under windows), brand news rooms and beautiful bathroom The reception gave the keys for our room to another couple while we where already in the room, they entered in our room!!! Hopefully we where there... I tried to call reception but the button "reception" on the phone didn't work so I had to go myself. And then my keys didn't work anymore so I had to go again at the reception to fix that. They did apologise for this but did not give me anything for these problems.....
The room was value for money The view of the car park!
Signing, it took several U turns to locate the Hotel. No microwave or toaster.
Everything was great. Couldn't ask for much more. Food great service great. Overall great
Location was perfect & nearby shopping complexes made getting supplies very easy. Facilities at the motel were !st class & security was very high. Our stay was very enjoyable.
nice location, nice view, nice staff~everything was just perfect! no, not a thing...
Location was perfect. Ideal for a family vacation. Lifts were slow - one was not working.
looking at the beach from lounge except the lurves they recked the view alot..
The Location and the apartment
The location is perfect by the beach and the view from our apartment was awesome we enjoy the morning sunrise