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Location, layout, size Hotel charged for bigger room which was the only possible when I booked thru Booking Com. And gave me a smaller room of cheaper category! They shoul have given a refund of 60-70 €?
Spacious hotel, well decorated,good evening meals various and abbandant.
Superb location & lakeside facilities. Very well placed for the town and for boat excursions. Daily invasion of couch parties - 9 coaches one night! We do not expect or wish evening entertainment in a luxury hotel but it would have been nice to have a pianist playing the usual pleasant background music.Private guests in the minority. Junior suite was disappointing - rather an 'attic conversion style'
swimming pool and related facilities
Excellent breakfast choice and lovely views of the lake. Swimming pool Guests were a bit lost with all the conference guests taking priority
Impressive hotel in a superb location. Spacious room with large bathroom. Excellent indoor and outdoor swimming pools with towels(although thin) provided. Next to ferry that goes to different islands and towns. The breakfast at 25 euros was too expensive, we ate breakfast around the corner in a little cafe. It would have been nice to have more information on the hotel restaurants, bars, opening times, prices etc in the room information pack, we just had a room service menu.
The setting was marvellous and the rooms were wonderful. The price of breakfast was extortionate a family of 5 is not going to pay £25 per head.
Wonderful location on the lake front, surrounded by mountains. Next to the boat stop for easy access. Food at the hotel restaurant was excellent, would recommend half board as local restaurants were dissapointing unless you go further afield. Staff were always friendly and helpful. The single room, had a good lake/mountain view and was well appointed, with a balcony too.
Swimming Pools very good, breakfast good, gardens lovely. Drinks in the bar very expensive - charged 7.50 Euro's per day for parking when street parking plentiful outside
the water in the swimmingpool was to cold
Fantastic Hotel! Everything was very nice. We had a family of five and were given two adjoining rooms with views of the lake. Be aware that not everything is included in the room rate. We had to pay extra for breakfast, our pet and parking. It was worth it and we weren't surprised.
the room was very nice, staff friendly,the location directly on the lac, breakfast,the coffee not good,
The lake location was wonderful and the staff was excellent. We booked for one night, stayed for 3. We didn't like, .......that we had to leave!!
La situation au bord du lac, le buffet du petit déjeuner, l'ambiance générale. The mattresses and pillows were much too hard! Internet service should be included in this category of hotel.
The view. The menu items available in the main dining room.
The room Dining.- Food value/quality does not match hotel emitities
The hotel was indeed in a splendid location; our room had a lakeside view which was quite stunning. The service and attention at the reception was first class, the pool and the sun terrace were lovely. We were astonished that during dinner Italian radio was the source of musical entertainment - not at all what you would expect in an hotel of this category. It seemed to cause consternation when we asked for the volume to be lowered as the speakers were right above our heads!
The lake view breakfast was expensive and the choice poor for this money.May be it's because it is now the end of season .
Lovely hotel, location fantastic, large rooms and staff helpful
Very clean rooms, good carparking facilities, very good location The breakfast vas very basic.
Interesting and fairly informal, relaxing. Spacious room and balcony in nice quiet location, but only a few minutes walk from Lake Maggiore. Breakfast was alittle bland; better chice of fruit and better quality coffee would have been an improvement.
The hotel is very well situated in the centre of Baveno and the hotel staff is very friendly
The marvelous view of Lake Maggiore from the balcony of our room; the staff very friendly; very close of the lake and all the important points of Baveno. We are longing to come back and if possible to the same room. No. Everything was fine. I have given de hotel references to my friends in Brazil already.
Very nice wellcome and people
The location was perfect, close to the water and restaurants No
Location is good.
location, view, value breakfast
Location Room chilly - had to ask for extra blanket
condition was comfortable, stuff was friendly, location of my room beautiful no reason
Spacious room and stylish. The food at the restaurant needs really to be improved.
The Hotel was beautiful and relaxing, Staff were very friendly. We were upgraded to a room with a view and terrace, which made it excellent value for money. For a 4 star hotel I would have preferred proper hand towels not thin ones offered. Also a box of tissues not a little packet in box. Offer of Sauna, Jacuzzi etc was not included in the price, we would of had to pay extra.
Hotel staff was great. Friendly and service oriented. We had a nice room with big balcony. Restaurant Diner was based on menu's. With small children we prefer a la cart. Swimming pool water was way too cold but nice pool.
friendly staff, excellent food, swimming pool not a lot of obvious information about the locality and services available in the hotel.
High class hotel, polite stuff. Restaurant for mainly customers with half board. Cost of dinner not visible anywhere.
Great Staff and Facilities - particularly the pool.
courtesy of staff, availability of parking space, closeness to centre, free swimming pool in hotel next door. two separate mattress in the double bed, too complicated heating and cooling system (we had to sleep with open windows because too hot and unable to decipher the thingie on the wall)
Staff are very helpful and efficient. The hotel and grounds are very well kept and clean and the pool area is beautiful. The food is mediocre and rather over priced and it would be nice to have a bar service at the pool.
Very friendly staff and a very elegant hotel! We loved it! No complaints whatsoever
central location of the hotel (near boats)
The room was very spacious with a view of the lake. There was a good buffet breakfast and parking on site. Very convenient location close to the island boat quay.
location, reception, free parking on site poor maintenance, superficious cleaning.
Well situated on the lakeside. Lovely lake side room with balcony.
We liked the view of the lake from our room, the use of the pool, the free parking and our massive bathroom. Also liked the general atmosphere of the hotel. Nobody's fault but the wifi wasn't working on the day it poured with rain - most probably to do with the weather.
Was everything we needed for our short break
Breathtaking view of the lake and extra large terrace complete with sunloungers. Bed a little small.
very friendly staff!! Great view
Directly on the lake front (but certainly not the only one in the area, as it was claimed in booking.com description!). Nice staff. All rooms have balconies to the lake. Good parking for car. Very close to the main road but because all the rooms are facing the lake, there was no noise. There is no air-conditioning in the rooms so very painfully warm nights to be expected in July-August time. Internet is not free although it was stated so in the reservation confirmation. Hotel location is bit out of the center so basically you need a car to get to the restaurants for dinner.
Lovely staff and breakfast area No evening meal. The hotel, judging from our room, is 20 years past its best.
The location and views from bedroom and breakfast room. Decor in need of some modernisation.
Free parking, 5 minute walk to 4 resteraunts, great view
The location is very nice with an excellent view of the lake, and staff is very kind.
Stunning lakeside location, wonderful views from the room and the rest of the hotel. Able to swim from the hotels grounds, plenty of sunloungers, perfect for soaking up the tranquil lake.
Beautiful view of the lake, beds very comfortable, friendly staff. Great value. Had parking on site
The top-floor room was comfortable with a fantastic view, the breakfast was excellent, and all the staff were most attentive and accommodating. It would have been good to have a fridge and kettle in the room. The shower was a bit cramped. The free wifi access turned out not to be free.
Very nice view to lake and mountains and also a very cosi garden to relax. A beautiful place !
The night guard wasn't very serious with handing out the keys of the room. It would be easy for strangers to use our keys... Not safe to leave your belongings in the room!
Friendly Staff, Good food, excellent location right by side of lake, good views of lake and town from hotel room and restaurant. little noisy as haloween was on during stay.
View from room. Very helpful staff. Good breakfast. No air conditioning.
Silent, nice, small hotel N/A
Well priced room rates. Good hotel restaurant with 15 Euro 3 course menu. Train Station is Omegna 7 - 10 min walk from station Had a room overlooking the town square with the backdrop of the mountains.
The location was excellent and as described at bookings.com. The breakfast was delicious. The apricot croissant were fabulous.
very relaxing phone in room did not work
A comfortable room at a good price. Good food in the dining room.The hotel is central with a good view of town and lake Some fittings in the bathroom needed repair, in particular the door. Unfortunately the central position means ltraffic noise at night
Location on the lake, very affordable and great quality prix fix menu in the in house restaurant.
Fine a bit difficult to get first time - one way traffic
the best thing about serenella is simone, the young lady receptionist, who went out of her way to help us with information, advice and assistance. hotel was clean, restaurant ok. locatiion was away from hustle and bustle of baveno/stresa which was fine by us, and the lake was only a couple of blocks away. our room was at the back and quiet. we stayed for an additional night since it was convenient to attractions (we had a car) we thought the owner was a bit aloof (but maybe his command of english wasn't too good). breakfast wasn't the best or the worst.
The room was lovely, the bathroom quite big and very clean. Although the hotel was on quite a noisy road with the window shut it was very quiet, and there was air con in the room so having the window closed wasn't a big problem. The restaurant was amazing - but quite pricey so as we were on a budget we could only afford to eat there once! The breakfast wasn't great. There were some lovely fresh crossiants every day but apart from that there was instant coffee which was horrible and some very nasty wet reformed ham. It was a shame as the hotel was so nice it wouldn't have taken much to have fresh coffee and a slightly nicer ham.
It was extremely hot so the air conditioning was great! Hotel staff were very efficient and most of them spoke English. Wonderful scenery too. No!
The restaurant is excellent and the village very cosy Not aircondition in all rooms
Nice rooms, elegant design. Restaurant has extremely good food.Private parking.
restaurant!!! very small bathroom
Close proximity to promenade along lake (we could walk). We drove to other towns, and a bus stop is close to hotel if you don't have a car. This hotel has a great restaurant. Some rooms have balconies but we booked too late.
Welcoming staff who were able to speak English. Very clean and well situated. Godd car parking facilities. Breakfast was good if a little basic - lacked friut. Bedrooms were quite small and bare - no pictures or ornament.
The warmth in the Hospitality
close to village centre , boat centre, shops, restaurants. cold food poor selection on menu lady in restaurant needs lesson in customer handling beds hard pillows hard towels worn
The setting and the view of the lake from the two windows in the room. The staff/owners were very friendly. Very clean. Very old fashioned and dated
I liked the location and the price of it. all the rest is below averege... old rooms and facilities.
The location and staff were the positive aspect The tomo had an cigarrette smell
Location, Staff, Service Nothing
very helpfiul staff, good value, air conditioning in bedrooms
the hotel staff were very nice but to be honest I really didn't like the hotel itself, I felt this was a very tired hotel and would have benefited from some new decoration. the beds were very uncomfortable
The hotel location is in the center of Baveno, well equipped rooms, very nice and willing to help staff. familty attitude, fair prices and nice view of Majore lack from some of the rooms
Very friendly staff, clean room We ordered a room with lake view, for which we paid extra.. but this was on the side of the main road, which was noisy at night, if you wanted to leave the window open .. sound proof window, so OK when closed
excellent combination of high standard service with home like atmosphere
The owner and his family at Hotel Alpi were extremely welcoming from the very first day when we arrived. Our double room was spacious, clean and had a lovely view of the lake. The room was air conditioned and was cool during the day and night. Being so close to the lake, we were able to walk down to the beach, which took around 5-10 mins. Breakfast was included and was a buffet which was very tasty. We ate out in the evenings with only a short walk into Baveno (approx 10 mins walk to the centre) with a plentiful supply of good restaurants/pizzerias to chose from. We hired a car during our stay which unfortunately developed a puncture. The owner very kindly escorted me to and from the local garage and helped me arrange the repair of the car. Overlooking the road and the lake meant there was some road traffic when the balcony door was open. However, being used to living in a city this was not a problem and with the door closed there was no problem.
Very friendly and helpful staff. The breakfast was great, the hotel is in a very good location and we enjoyed our stay. We would definitely stay here again. About the only place around that would offer us parking for a hire car which was a real plus. Slight road noise if room on lakeside, but air conditioning and lovely balcony more than compensates for this.
Staff was very helpfull and theis services was great Wireless Internet connection exist but not working; The computer in the loby is so protected that you don't have acces to basic services, FTP, Telenet, Command Prompt....,
The manager and staff were excellent. Very friendly and ready to assist with questions and concerns. The hotel was extremely clean and very modern. It exceeded our expectations. I highly recommend this hotel.
View over the lake. Friendly staff.
Nicely located, friendly staff, free parking available, good air conditioning, nice view
Very nice staff, good service, excellent food. Rooms very noisy, because there are no curtains, carpets or something like that to reduce it.Toilet was very smelly.
Our stay at Hotel Ristorante La Quartina was definitely a highlight of our stay in Mergozzo Italy. The location was fantastic and the ambience was very comfortable and homey.
decoration, location. street noise
Helpful staff, comfortable and pleasant room with lovely views, delicious freshly-cooked food using local produce, good wine list.
Superb and large room overlooking the lake (in the main building); very well equipped and large bathroom - well worth the small extra price. Very helpful and attentive staff. Good food in the restaurant although relatively expensive - again worthwhile.
The place is located at a small village near a lovely lack surrounded with mountains, very calm and relaxing (the nearest city is 15 mini drive) . and the restaurant at the hotel is one of the amazing restaurant i got to eat in during my stay at italy nothing the place was perfect
The hotel is in a beautiful quite position on Lake Mergozzo we were lucky to get one of the apartments with it's own patio, it was nicely furnished and included a kitchen which we were not expecting. Great breakfast, friendly staff. Rather expensive, but good value for Italy.
Everything was just perfect. We had lovely room, nice staff at the hotel and a fantastic restaurant. We thank you so much for some great holidays.
Good location on the lakeside within a few minutes walk of the very nice town of Megozzo, and only a short drive to the central western shore resorts of Lake Maggiore, friendly service, excellent food.
Very comfortable hotel in lovely position close to small town and on the shore of a lake with a beach frontage. Excellent dinner and friendly helpful staff. I had a noisy room overlooking the road --making it hard to fall asleep before midnight.
It has a good location and friendly staff.
Pretty villa, good parking facilities. Situated on main road, although not busy had to be very careful crossing road to car parking
Hotel was adequate, but not actually in Baveno. It took about 25-30 minutes to walk along a main road. Breakfast was only a croissant and roll, no choice of cereals, meats etc. A bit expensive for what you got.
location and view over lake. good location for touring italian lakes
The view from bedroom window, hotel bit dated, so were the bedroom
The view from the balcony (lake view room) was worth the extra charge for the room. A free parking on site was very convenient. The breakfast was lame and insufficient, if you want the good coffee you have to pay extra 1.5 EUR otherwise you have to drink lousy coffee. The waitress was not kind and order us where to sit - away from the windows and view. The hotel is old and although it can be charming you should take it into consideration. There is no fridge or kettle in the room. The walk to Baveno is a bit risky and unpleasant. Baveno has very few restaurants and not very good from our experience.
Fabulous location on the the lake, beautiful scenery. The food was fresh, home made and nothing was too much trouble. In the future they may wish to add a small pool for those wishing to have a lazy day without a dipinb the lake.
The lakeside position of the Hotel is ideal and the view from the balcony in our room was exceltional.. It is a wonderful friendly family run hotel and the food was outstanding. True traditional Italian cuisine and reasonably priced. No hesitation in returning to Hotel. Only downside slightly difficult walk into Baveno for first 100 yeards.
Friendly helpful staff, spotlessly clean, amazing lakeside location, lovely food and service in restaurant. Short (5-10min) roadside walk to the town Baveno. We found this was fine - no path but there was enough space to walk and it is not a fast road - but would not want to do it with small children or older relatives if travelling with family.
The location of this hotel is very good and lake view is fantastic. We will definitely come back again.