Staff was very helpfull and theis services was great Wireless Internet connection exist but not working; The computer in the loby is so protected that you don't have acces to basic services, FTP, Telenet, Command Prompt....,
Very friendly and helpful staff. The breakfast was great, the hotel is in a very good location and we enjoyed our stay. We would definitely stay here again. About the only place around that would offer us parking for a hire car which was a real plus. Slight road noise if room on lakeside, but air conditioning and lovely balcony more than compensates for this.
View over the lake. Friendly staff.
excellent combination of high standard service with home like atmosphere
The hotel location is in the center of Baveno, well equipped rooms, very nice and willing to help staff. familty attitude, fair prices and nice view of Majore lack from some of the rooms
Nicely located, friendly staff, free parking available, good air conditioning, nice view
The manager and staff were excellent. Very friendly and ready to assist with questions and concerns. The hotel was extremely clean and very modern. It exceeded our expectations. I highly recommend this hotel.
The owner and his family at Hotel Alpi were extremely welcoming from the very first day when we arrived. Our double room was spacious, clean and had a lovely view of the lake. The room was air conditioned and was cool during the day and night. Being so close to the lake, we were able to walk down to the beach, which took around 5-10 mins. Breakfast was included and was a buffet which was very tasty. We ate out in the evenings with only a short walk into Baveno (approx 10 mins walk to the centre) with a plentiful supply of good restaurants/pizzerias to chose from. We hired a car during our stay which unfortunately developed a puncture. The owner very kindly escorted me to and from the local garage and helped me arrange the repair of the car. Overlooking the road and the lake meant there was some road traffic when the balcony door was open. However, being used to living in a city this was not a problem and with the door closed there was no problem.
Very friendly staff, clean room We ordered a room with lake view, for which we paid extra.. but this was on the side of the main road, which was noisy at night, if you wanted to leave the window open .. sound proof window, so OK when closed
New, clean, modern
What a great hotel - inexpensive, big room & great staff
The hotel is nice and clean, good location short walking from the lake. We order an appartment for 1 night at 104 EUR, but in the small letters there was an extra fee of 56 eur for cleaning the room, we didn't notice it during the reservation. There is a small A/C in the room but the we were asked to pay exra for the remote control.
I chose this hotel because I needed somewhere to stay out of season in the area of Baveno. It is therefore difficult to provide a review of the hotel and it's facilities.
Hotel was adequate, but not actually in Baveno. It took about 25-30 minutes to walk along a main road. Breakfast was only a croissant and roll, no choice of cereals, meats etc. A bit expensive for what you got.
It has a good location and friendly staff.
The view from bedroom window, hotel bit dated, so were the bedroom
location and view over lake. good location for touring italian lakes
Pretty villa, good parking facilities. Situated on main road, although not busy had to be very careful crossing road to car parking
Great hotel, great location right on waterfront Shared bathroom
family home style. Helpful staff. Dinner was very good. Good practical advice on tourist excursions. Nice view on lake.
Friendly family position price Had to sit in passage to use wi fi reasturant meals
Very friendly and helpful staff. Relaxed atmosphere. Great location on the shores of Lake Maggiore with views of the Borromeo islands from our room. Nothing.
Very friendly and helpful owner. Great views from the bedroom over Lake Maggiore. We felt very welcome here. Easy walk into Baveno a great plus. Safe and secure parking. Restaurant not open out of season.We had imagined that we could experience some Italian home cooking. Busy and noisy road outside. Fairly basic en-suite facilities. No complaints about our care. We were fortunate to find an hotel open at this time of year (December).
beautiful hotel in a wonderful location
Location No heat - The stuff (was friendly) but said they open it from Oct 15 only. Beds were disaster. No curtains on the windows so the morning light wake us up (after a freezing night)
Brilliant location on the lake, with view on the Islands, great staff...excellent familiar atmosphere, adviced to all those who want to escape the coldness of big hotels and rest in a place full of character.
very beutiful lakeside location, extremely helpful staff
This is a family run hotel which gives you personal service and excellent food.
Was everything we needed for our short break
Breathtaking view of the lake and extra large terrace complete with sunloungers. Bed a little small.
The room was very spacious with a view of the lake. There was a good buffet breakfast and parking on site. Very convenient location close to the island boat quay.
We liked the view of the lake from our room, the use of the pool, the free parking and our massive bathroom. Also liked the general atmosphere of the hotel. Nobody's fault but the wifi wasn't working on the day it poured with rain - most probably to do with the weather.
location, reception, free parking on site poor maintenance, superficious cleaning.
Well situated on the lakeside. Lovely lake side room with balcony.
central location of the hotel (near boats)
the best thing about serenella is simone, the young lady receptionist, who went out of her way to help us with information, advice and assistance. hotel was clean, restaurant ok. locatiion was away from hustle and bustle of baveno/stresa which was fine by us, and the lake was only a couple of blocks away. our room was at the back and quiet. we stayed for an additional night since it was convenient to attractions (we had a car) we thought the owner was a bit aloof (but maybe his command of english wasn't too good). breakfast wasn't the best or the worst.
restaurant!!! very small bathroom
The restaurant is excellent and the village very cosy Not aircondition in all rooms
Nice rooms, elegant design. Restaurant has extremely good food.Private parking.
The room was lovely, the bathroom quite big and very clean. Although the hotel was on quite a noisy road with the window shut it was very quiet, and there was air con in the room so having the window closed wasn't a big problem. The restaurant was amazing - but quite pricey so as we were on a budget we could only afford to eat there once! The breakfast wasn't great. There were some lovely fresh crossiants every day but apart from that there was instant coffee which was horrible and some very nasty wet reformed ham. It was a shame as the hotel was so nice it wouldn't have taken much to have fresh coffee and a slightly nicer ham.
Close proximity to promenade along lake (we could walk). We drove to other towns, and a bus stop is close to hotel if you don't have a car. This hotel has a great restaurant. Some rooms have balconies but we booked too late.
Welcoming staff who were able to speak English. Very clean and well situated. Godd car parking facilities. Breakfast was good if a little basic - lacked friut. Bedrooms were quite small and bare - no pictures or ornament.
It was extremely hot so the air conditioning was great! Hotel staff were very efficient and most of them spoke English. Wonderful scenery too. No!
The location and views from bedroom and breakfast room. Decor in need of some modernisation.
Directly on the lake front (but certainly not the only one in the area, as it was claimed in booking.com description!). Nice staff. All rooms have balconies to the lake. Good parking for car. Very close to the main road but because all the rooms are facing the lake, there was no noise. There is no air-conditioning in the rooms so very painfully warm nights to be expected in July-August time. Internet is not free although it was stated so in the reservation confirmation. Hotel location is bit out of the center so basically you need a car to get to the restaurants for dinner.
The location is very nice with an excellent view of the lake, and staff is very kind.
Beautiful view of the lake, beds very comfortable, friendly staff. Great value. Had parking on site
The top-floor room was comfortable with a fantastic view, the breakfast was excellent, and all the staff were most attentive and accommodating. It would have been good to have a fridge and kettle in the room. The shower was a bit cramped. The free wifi access turned out not to be free.
Lovely staff and breakfast area No evening meal. The hotel, judging from our room, is 20 years past its best.
Stunning lakeside location, wonderful views from the room and the rest of the hotel. Able to swim from the hotels grounds, plenty of sunloungers, perfect for soaking up the tranquil lake.
Free parking, 5 minute walk to 4 resteraunts, great view
very friendly staff!! Great view
Very nice view to lake and mountains and also a very cosi garden to relax. A beautiful place !
Excellent breakfast choice and lovely views of the lake. Swimming pool Guests were a bit lost with all the conference guests taking priority
swimming pool and related facilities
Spacious hotel, well decorated,good evening meals various and abbandant.
Location, layout, size Hotel charged for bigger room which was the only possible when I booked thru Booking Com. And gave me a smaller room of cheaper category! They shoul have given a refund of 60-70 €?
The setting was marvellous and the rooms were wonderful. The price of breakfast was extortionate a family of 5 is not going to pay £25 per head.
Impressive hotel in a superb location. Spacious room with large bathroom. Excellent indoor and outdoor swimming pools with towels(although thin) provided. Next to ferry that goes to different islands and towns. The breakfast at 25 euros was too expensive, we ate breakfast around the corner in a little cafe. It would have been nice to have more information on the hotel restaurants, bars, opening times, prices etc in the room information pack, we just had a room service menu.
Wonderful location on the lake front, surrounded by mountains. Next to the boat stop for easy access. Food at the hotel restaurant was excellent, would recommend half board as local restaurants were dissapointing unless you go further afield. Staff were always friendly and helpful. The single room, had a good lake/mountain view and was well appointed, with a balcony too.
Swimming Pools very good, breakfast good, gardens lovely. Drinks in the bar very expensive - charged 7.50 Euro's per day for parking when street parking plentiful outside
Superb location & lakeside facilities. Very well placed for the town and for boat excursions. Daily invasion of couch parties - 9 coaches one night! We do not expect or wish evening entertainment in a luxury hotel but it would have been nice to have a pianist playing the usual pleasant background music.Private guests in the minority. Junior suite was disappointing - rather an 'attic conversion style'
atmosthfere, mood! nothing
Old,small hotel with character.central, very frendly.Welcoming breakfast
the receptionist was very friendly and gives advice on what are the best places to go and see. because the hotel was situated near the train rails and near the church, the noise from passing trains and the bell ringing disturbed us during the night otherwise the hotel was not bad.
Very clean and tidy. All we needed. Perfect for somewhere simple to stay while visiting the area. It was all fine.
The Welcome and location Towels
They staff was extreamly helpful and friendly. The rooms were very well kept, large, and clean. The breakfast was great--private tables, fresh coffee, and a large selections of foods. The location couldn't be better, near the small town center, the church, the lake, and the train station.
Very friendly & helpful staff. Great central location. despite being 100metres from lake, still lovely views and setting.
Simply great value for money.
Nearby lake. The railway close to hotel.
Very nice staff, friendly and helpfull. Good lokation at the lake. very small parkingspace. All the cars had to fit in. When you want to go out with the car, other people had to move their car first. We have some scratshes on our car made by other guests.
close to village centre , boat centre, shops, restaurants. cold food poor selection on menu lady in restaurant needs lesson in customer handling beds hard pillows hard towels worn
Location, Staff, Service Nothing
The warmth in the Hospitality
very helpfiul staff, good value, air conditioning in bedrooms
The setting and the view of the lake from the two windows in the room. The staff/owners were very friendly. Very clean. Very old fashioned and dated
I liked the location and the price of it. all the rest is below averege... old rooms and facilities.
the hotel staff were very nice but to be honest I really didn't like the hotel itself, I felt this was a very tired hotel and would have benefited from some new decoration. the beds were very uncomfortable
(1) Great view to the lake from the terrace (our view had a side window also with a nice view). (2) Owner was very friendly and gave very good restaurant and trip advise. (3) Convenient location with short walk to Baveno center and short ride to Stresa center. (1) Breakfast quantity and quality didn't match reviews from previous guests; based on other experiences with B&B we were expecting much better breakfast. (2) Despite the great view, noisy location with main road in the front and train rail in the back. (3) Not enough parking places and difficult to park in the main road. (4) A bit expensive for the services/quality provided.
Fantastic hosts, wonderful breakfasts, personal attention to anything we wanted, and a fantastic location and view of Lake Maggiore from every room. Just wonderful. Parking was really tricky with B&B right on the road.
The owner was very friendly and helpful, and prepared a delicious breakfast. The view from here is great overlooking the water and mountains. Very pleasant stay. The bed was not the most comfortable, but not bad.
Francesco and Ricardo were the finest hosts you could hope for. They made our stay at their home a truly memorable experience. I hope to meet them again. Not possible
Location was excellent. Staff was very friendly and helpful. Parking very limited. There is an active rail line behind the B&B that runs frequently. Got used to it after a day.
The hosts were very informative (insider tips) and pleasant. Francesca's breakfast was beyond fabulous and the view was spectacular! Parking availability.
The friendly owners, fantastic views of Lake Maggiore, wonderful spacious rooms, fabulous home cooked breakfast. Francesca made us very welcome and advised us of great restaurants and places to see. We could have stayed there forever...we loved it. Nothing to dislike - stay was not long enough.
The owners are wonderful hosts, serving the best breakfasts of home made food in beautiful surroundings. Their knowledge of the area made our visit very interesting and enjoyable. Fully recommend their B&B as a wonderful place to stay. No
the hostess made the place extra special. The breakfast was the best we've experienced in B&B's
Francesca & Riccardo were excellent hosts. The breakfast was the best we have had in Europe and the view from our balcony was fabulous!!!
Everything was just perfect. We had lovely room, nice staff at the hotel and a fantastic restaurant. We thank you so much for some great holidays.
The hotel is in a beautiful quite position on Lake Mergozzo we were lucky to get one of the apartments with it's own patio, it was nicely furnished and included a kitchen which we were not expecting. Great breakfast, friendly staff. Rather expensive, but good value for Italy.
Our stay at Hotel Ristorante La Quartina was definitely a highlight of our stay in Mergozzo Italy. The location was fantastic and the ambience was very comfortable and homey.
Very nice staff, good service, excellent food. Rooms very noisy, because there are no curtains, carpets or something like that to reduce it.Toilet was very smelly.
The place is located at a small village near a lovely lack surrounded with mountains, very calm and relaxing (the nearest city is 15 mini drive) . and the restaurant at the hotel is one of the amazing restaurant i got to eat in during my stay at italy nothing the place was perfect
Good location on the lakeside within a few minutes walk of the very nice town of Megozzo, and only a short drive to the central western shore resorts of Lake Maggiore, friendly service, excellent food.
decoration, location. street noise
Superb and large room overlooking the lake (in the main building); very well equipped and large bathroom - well worth the small extra price. Very helpful and attentive staff. Good food in the restaurant although relatively expensive - again worthwhile.
Very comfortable hotel in lovely position close to small town and on the shore of a lake with a beach frontage. Excellent dinner and friendly helpful staff. I had a noisy room overlooking the road --making it hard to fall asleep before midnight.
Helpful staff, comfortable and pleasant room with lovely views, delicious freshly-cooked food using local produce, good wine list.
The marvelous view of Lake Maggiore from the balcony of our room; the staff very friendly; very close of the lake and all the important points of Baveno. We are longing to come back and if possible to the same room. No. Everything was fine. I have given de hotel references to my friends in Brazil already.
Interesting and fairly informal, relaxing. Spacious room and balcony in nice quiet location, but only a few minutes walk from Lake Maggiore. Breakfast was alittle bland; better chice of fruit and better quality coffee would have been an improvement.
Very clean rooms, good carparking facilities, very good location The breakfast vas very basic.
The hotel is very well situated in the centre of Baveno and the hotel staff is very friendly
location, view, value breakfast
Very nice wellcome and people
Location Room chilly - had to ask for extra blanket
Location is good.
The location was perfect, close to the water and restaurants No
condition was comfortable, stuff was friendly, location of my room beautiful no reason
Silent, nice, small hotel N/A
Fine a bit difficult to get first time - one way traffic
Friendly Staff, Good food, excellent location right by side of lake, good views of lake and town from hotel room and restaurant. little noisy as haloween was on during stay.
The location was excellent and as described at bookings.com. The breakfast was delicious. The apricot croissant were fabulous.
A comfortable room at a good price. Good food in the dining room.The hotel is central with a good view of town and lake Some fittings in the bathroom needed repair, in particular the door. Unfortunately the central position means ltraffic noise at night
Well priced room rates. Good hotel restaurant with 15 Euro 3 course menu. Train Station is Omegna 7 - 10 min walk from station Had a room overlooking the town square with the backdrop of the mountains.
The night guard wasn't very serious with handing out the keys of the room. It would be easy for strangers to use our keys... Not safe to leave your belongings in the room!
View from room. Very helpful staff. Good breakfast. No air conditioning.
very relaxing phone in room did not work
Location on the lake, very affordable and great quality prix fix menu in the in house restaurant.
Great Staff and Facilities - particularly the pool.
High class hotel, polite stuff. Restaurant for mainly customers with half board. Cost of dinner not visible anywhere.
friendly staff, excellent food, swimming pool not a lot of obvious information about the locality and services available in the hotel.
Staff are very helpful and efficient. The hotel and grounds are very well kept and clean and the pool area is beautiful. The food is mediocre and rather over priced and it would be nice to have a bar service at the pool.
Very friendly staff and a very elegant hotel! We loved it! No complaints whatsoever
Hotel staff was great. Friendly and service oriented. We had a nice room with big balcony. Restaurant Diner was based on menu's. With small children we prefer a la cart. Swimming pool water was way too cold but nice pool.
Spacious room and stylish. The food at the restaurant needs really to be improved.
courtesy of staff, availability of parking space, closeness to centre, free swimming pool in hotel next door. two separate mattress in the double bed, too complicated heating and cooling system (we had to sleep with open windows because too hot and unable to decipher the thingie on the wall)
The Hotel was beautiful and relaxing, Staff were very friendly. We were upgraded to a room with a view and terrace, which made it excellent value for money. For a 4 star hotel I would have preferred proper hand towels not thin ones offered. Also a box of tissues not a little packet in box. Offer of Sauna, Jacuzzi etc was not included in the price, we would of had to pay extra.
The lake location was wonderful and the staff was excellent. We booked for one night, stayed for 3. We didn't like, .......that we had to leave!!
Lovely hotel, location fantastic, large rooms and staff helpful
The lake view breakfast was expensive and the choice poor for this money.May be it's because it is now the end of season .
Fantastic Hotel! Everything was very nice. We had a family of five and were given two adjoining rooms with views of the lake. Be aware that not everything is included in the room rate. We had to pay extra for breakfast, our pet and parking. It was worth it and we weren't surprised.
The room Dining.- Food value/quality does not match hotel emitities
the room was very nice, staff friendly,the location directly on the lac, breakfast,the coffee not good,
La situation au bord du lac, le buffet du petit déjeuner, l'ambiance générale. The mattresses and pillows were much too hard! Internet service should be included in this category of hotel.
The hotel was indeed in a splendid location; our room had a lakeside view which was quite stunning. The service and attention at the reception was first class, the pool and the sun terrace were lovely. We were astonished that during dinner Italian radio was the source of musical entertainment - not at all what you would expect in an hotel of this category. It seemed to cause consternation when we asked for the volume to be lowered as the speakers were right above our heads!
the water in the swimmingpool was to cold
The view. The menu items available in the main dining room.