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good price for quality of hotel no evening meals at this time of year - not made clear during booking
The restaurant is closed on sunday evening Hotel is difficult to find, it is not located on the Avenida Europa itself, there is no sign to indicate where it is.
The decor of the hotel, cleanlinees as well as the excellent food served at restaurant
The location is perfect for travelers who will be on Highway the next morning, the hotel is right next to Madrid highway. Free parking. It's very weird the beds with wheels on, the bed is moving all the time....
Good and modern unfortunately the restaurant was closed due to public holiday. Were recommended an alternative nearby.
Free Wifi (need a PIN at reception), toiletries amenity Far from the railway station (walking distance more than 10 minutes)
Cleanliness of room , restaurant on site, quiet location, two type of pillows available Handle in the bathroom missing, magnifying mirror's support broken,staff not always available at front desk
The Reception Area. Ugly room carpet, old tv.
The staff was really nice and helpful, and the facilities were really nice. The room was great and their breakfast buffet was awesome. Really enjoyed my stay and would definitely come back again. It is not close to Madrid city center but not far either about 30mins using the metro, but still great value for your money.
the breakfast was good it was clean and airy the beds were hard, late night access was awkward the restaurant did not open till 2030 hours(far to hungry to wait till then)
The breakfast is excellent
Staff Safe box was not working
The big room,the big double bed.Very clean room and toilet.Easy and free parking.Kind staff. The access to the hotel was problematic.There was not in the navigation system.
Nice staff, nice rooms (good beds, luxurious bathroom), very priceworthy dinner buffet. Cheap minibar. It is a bit isolated. Trains and metro take 15 minutes to walk to the station first. Line 4 brings you to central Madrid in 20 minutes for € 1,85 However with a taxi you'll be at the Palace in Madrin in 10 minutes for € 20,-
Everything was very nice the noise of the air conditioned
poor layout of the reception, limited availability of sauna
The weekend rate is very good value for a good room and good service
Nothing The staff are distance, no food available, no room service, no Gideon Bible in room, no tea/coffee in room
The modern, simple elegant furnishings and fittings. Quiet location yet convenient for station and Carrefour. The staff all of whom were friendly, helpful and professional. Not being able to get a coffee before 7am. The bar area was not really conducive to enjoying a drink, being just an extension of the reception space.
Quiet, clean, close to train/metro
excellent location for Park Warner
The hotel is basic, but gives good value for the money. It was a good choice for a night stop during a trip to southern Spain. Breakfast choice and quality was quite poor. The rest was as expected, or even a bit better.
place and price
It is a very good Hotel that suites us for the break in our journey to the south. good breakfast and the service is friendly and very helpful
Everything was very new, the proximity to a major shopping center and to Warner Park The 1 hour wait for breakfeast one day.
The hotel staff were very friendly and helpful. The location is directly next to a large shopping outlet. The breakfast in the morning is large and a good value, but if you don't make it there until late in the morning you may be faced with a line up for food. The hotel is far from the city and a cab ride is expensive, so public travel is a must, unfortunately it stops shy of midnight.
Third bed was not comfortable
close to shopping centre. breakfast included, lots of free parking spaces, brand new hotel. I could not find in the GPS.
The room was clean and modern, and the breakfast was OK The phone didn't work, and the walls, for a new hotel, were paper thin.
Good price relation. The location e is in the middle of car shops.Breakfast is a little limited for a 4 star hotel
We arrived by car. You can get to downtown Madrid by Metro in aprox. 50min. Good-value for 4* with breakfast. Breakfast isn't 4*, although it was adequate. We got a bit depressed, being in the uninteresting outskirts of Madrid.
Very friendly staff. Excellent accommodations for a very good price. New hotel, very clean. I highly recommend it. Hard to find
the silence and the location
Rooms are ok Restaurant service is terrible, food is even worse.
clean, bed was comfy. We booked here thinking we were getting a good deal compared to the last time we stayed in Getafe but it kind of wasn't. When it comes to basics, yes they were good but based on the little extras I wouldn't stay there again. We could never get the AC to work in the room and when we opened the window, the outside traffic was too loud to keep it open for long. We had a fridge in the room but no minibar to purchase. And that usually wouldn't bother me but we were so thirsty in the middle of the night and I had to go down to the lobby to ask if they had anything available. I put the do not disturb sign on the door before we left for the day and when we returned, the maid had entered and cleaned everything. Again, appreciated but we had left our stuff everywhere and what's the point of putting that on the door then. There was no safe in the room. Also, not close to any means of transportation. You'd have to take a bus or taxi to get you to the closest metro or train station which isn't within walking distance.
The staff, the silence and comfort. the restaurant with a good ratio price/quality The cleanliness could be improved in the rooms
Hotel is modern with nicely designed rooms. Great location for Warner Bros park and easy commute to Madrid by car. Large shopping complex 5 minutes drive. If you don't have a car this is not a place you would want to stay.
Overall it's a very good hotel, very clean spacious, well equiped rooms. Downside is the location, if you got a car then it's worth staying otherwise it's too far from everything especially from centre Madrid.
Its location suited me well for visiting the Airbus site (courtesy bus was provided and only a 20 minutes walk if wished). The building was new, modern and clean.The WiFi was effective, fast and free. Some TV channels were available in English and reception was good. The breakfast buffet was varied and plentiful. The aircon in the room did not work. When asked for the instructions I was told it only heated anyway (would have not been good for a Spanish summer). I found the room too hot when I returned, and opening the window did not help much. The hotel lacked character and although built in 2009 there seemed lots of minor things were showing signs of wear - I therefore think the quality of build was not very good.
very comfortable room excellent bathroom facities and very cleen good parking facilities although we were very comfortable other guests were very inconsiderate and rather noise having loud conversations in the hallways.language battier in hotel was quite hard and no allowance for vegetarian diets
Perfect hotel if you are a business traveler with appointments in the getafe area.
Ease of access. Breakfast buffet was inconsistently maintained.
No place to smoke Non smoking hotel
Location (near Warner Park) Front Office personel.
The bed was comfortable and the room well appointed. There was NO HOT WATER. It was tepid. Therefore we were unable to have a bath or a hot shower. After travelling we only want a HOT bath, a COMFORTABLE bed and a QUIET room. We were allocated another room BUT although the water in that room was warmer it was still NOT WARM ENOUGH for us to have a comfortable bath. An engineer was called out to no avail. Water was still cool in the morning!!
The staff was very friendly, efficient and helpful.The suite was very nice. The telephone in my room would not call out of the hotel. I reported it but it did not get repaired during my stay.
No noice, big room, big bad, big TV... No hot water (max 40C') No internet if you have no laptop.
nice suburb, shopping mall nearby, cosy comfortable rooms use of kitchenette cost EUR 30+ per day!!!! unbelievable. Parking and use of Wi-fi were expensive, too. Wi-fi not available in room, but in the corridors where there is little air condition.
The price was absolutely great in compare with the level of hotel. We expected something nice but the reality was better than our expectation. In standart room we had living room and bedroom, bathroom was large and everything was very comfortable. Personal was very helpful. Breakfast was OK, nothing special. No
Surprised of poor breakfast quality (was in restaurant at 8:45!) practically nor more food and only one person to serve (no more clean dishes, only spanish speaking peronnel!!!) really deceived.Geeral confort: very good, big and clean rooms TV: have sone engish or french speaking channels Breakfast: more staff to help the only waiter and some english speaking one
Minimum staff, however very pleasant and helpful. Room was quiet and spotless, also tastefully decorated. Good buffet breakfast choice. Unfortunately the hotel is situated on an industrial estate. To access other areas nearby requires transport. No evening meal is available, however a nearby pizza delivery company will supply guests with a take away which may be consumed in the hotel.
Hotel is very modern and clean. Free secure parking. Very good value for money. Breakfast was very basic but didn't expect much for the price paid.
all great from staff to the hotel....location was so wrong.....not close to the station and was so scary to walk around to reach shopping centre near by. location...wrong!
Very friendly and efficient staff, excellent room, extremely comfortable bed, and good breakfast included in room price - very impressed! Directions provided on hotel's website weren't easy to follow - would be much easier to find if they said they were next to the huge El Corte Ingles and Porcellanosa just off the M50 motorway
Cheap stay, clean room, perfect for a short visit to Madrit and the neighbouring locations. Basic breakfast though perhaps adequate to the price.
Expensive for what it is - but ok for an overnight stop
The staff where very friendly and helpful, booked for 2 nights and stayed 14, very peaceful location and hotel, easy access to transport systems
the beds are huge and comfortable!!! no-one spoke english
its location, near Madrid and nice little town to walk around in. Nice friendly receptionist no
We were travelling with our two dogs & found your hotel to be ideal. Your staff were extremely pleasant & helpful.We would certainly recommend it to our friends & would be very happy to stay again should we be close to Madrid.
Very pleasant room with good facilities Breakfast although cheap was disappointing in quality and choice
Clean room, good tv and air-con
Large and airy Breakfast buffet not worth the money.
The bath-room design. The smell of cigarettes in non-smoking room was way too strong.
closed car parking (no need to get all the bags out of the car), decent rooms, decent breakfast Staff only speaks spanish (no english, no french, no german).
Nice staff and pleasant surrounding. They offer discounts to the spa and "parque arquiologico".
The bar hostess was particularly pleasant and helpful. She made the stay for us a unique experience. Range of type of food was good. Need a swimming pool in summer. Spa is too hot in the current weather. More tourist information wouldbe helpful - maps and lists of attractions. We completed a written survey and left it in the room.
The hotel was an oasis in the middle of a very rural area and exceeded my expectations when arriving in the area. Staff were very polite and helpful and the room was modern and comfortable. The cost of dinner in the restaurant did not represent value for money.
very poor restaurant
Clean, courtious. Excellent restaurant. Ample parking. Too hot! Air conditioning set too high.
I really enjoyed my stay. Decor is sharp but comfortable. Sauna got hot (92C). Took mere seconds to get on free open wifi. Great price. I can see why the walk from the metro would be a consideration if you had lots of luggage, but I didn't and it's not too far.
new hotel /convenient for a business trip in the area / quiet also / very good in general I was given a large room but which was smelling tobacco. I asked for a new one and was given a ...much smaller one...kind of punishment as the hotel seemed far away to be full....at the restarant also empty when I arrived because I was alone I was given a single table ...the closest to the kithen entrance...
cleanliness of hotel.immaculate. very few english speaking staff
Free mini bar, free internet, great spa, absolutely no complaints You market this as a 4 star, but it is officially registered as a 3 Star (even though it probably deserves 4), so my complaint is with you rather than with the hotel
We choose this hotel because the location is excellent for us. This is the third time we have stayed at this hotel, the two times before have been excellent, however this stay was not so good, we were charged an extra 25euros for an extra bed for a child, which we did not mind but the bathroom had only 2 small hand towels and we had only 2 pillows in the room between four of us, luckily we had brought our own. The hotel staff were quite unfriendly and did not seem to be very child friendly. I do not think that I will stay again.
decoration, style, comfort, restaurant food and service.
modern hotel. Excelent relation quality/price
the service, like the free minibar. the breakfast was not included and it cost 9 euros. anyway, its a good breakfast.
the details... price ....
ease of parking... location...
You are next to a highway and you can't leave the hotel without a car!!!!
The hotel was very convenient for the motorway and had secure parking. The tapa in the bar was the worst tapa I have ever eaten!
equipment, free bottle of water in frige, fast internet connection there could be more english language channels
friendly service provided by the staff breakfast was separate
The rooms were spacious and the bathrooms were great! The hotel staff were very friendly and accomodating, and the food from the restaurant was delicious! Also the close proximity to Getafe Central...5 minutes or less by foot! The say they offer daily cleaning, but it's really just tossing the trash and making the bed. There was hair from someone other than me from the moment I got there to when I left...from either a previous guest or someone who cleaned. The breakfast buffet was very limited for 6 euros...could have probably eaten somewhere else for much cheaper with more options. Also was far from the city centre: about and hour or so from Getafe Central to Sol on the metro.
Very good location in the center of Getafe, close to the train station (linking Getafe to Madrid in about 15 minutes) and shops. Only the lack of a lift, however we stayed at the first floor. A more practical (and feasible) improvement would be placing a small fridge in each room.
The room and the bathroom were very nice and clean, everything was almost new. The price of the room was very good, the receptionist speaks English and it was very kind. It's outside Madrid. Although, in the metropolitan area of Madrid. By train you make 20 minutes to the City Center (by metro, around 1 hour). The railway station is very close. They had no curtains on the windows, only drapes, so you had to stay with the drapes and the lights on, or people on the street could easily see you in the room.
The hotel took me in although I came before check in time by a few hours, it is centrally located in Getaffe near the market and the food outlets and is yet very quiet as a hotel. It was newly renovated and the rooms and bathroom were great with hot jet water and the cleaners did a great job.
Internet is for free, the room was nice,... Parking is to expensive, the garage its to small to park,...
Room was clean. Friendly staff. Extremely noisy at all hours. Could hear loud conversations in other rooms, footsteps, excessive street noise.
Very friendly staff and very helpful in getting around a new city, the room was more than comfortable and had a good range of amenities. It was only the location of the window and that it was not able to be opened up fully ( or if it was, I could not figure it out) to enjoy a better view from the window.
Firstly I liked that the staff of the hotel was always ready to help me with all the problems that could emerge; another positive moment was surely the cheap cost of the hotel while situated not too far from the metro station and other means of transportation.
Good wifi and nice staff. Ordinary breakfast but good value for money
I'm glad to meet the owners brother,George and one of the employee,John who speak English fluently and are able to assist us in many ways.Thanks to them I have a great trip to Spain
the location was great. it was near to shopping and high way to airport hotel staff were unpleasant.. never smiled and hard to approach
The luxury room with balcony on the shopping-site and the hospitality of all the people of your hotel I made a reservation for a room for 4 days. At first we get roomnumber 111. This is a room without balcony and no vieuw at all! That is unacceptable for a 4-days stay. We made our complain at the ladys of the reception and they gave us roomnr. 135. That was an excellent room.
quiet, considering the location (public shopping mall) receptionist was unable to arrange for a taxi, in Madrid, in November - there were always plenty around
Hotel is above shopping centre with lots of restaurants for all budgets. There is also a fancy fountain display in the mall, which a lot of the restaurants look out onto. The hotel is about 15 minutes walk from a train station that takes you into Madrid Atocha in about 10 minutes, and the Warner Bros park is about 25 minutes away (by car). The rooms are basic, but spacious enough for two adults and two young children. Free WiFi works well.
Set in large shopping complex with loads of eateries, However, we dined in hotel restaurant each evening. Not only excellent value but great food and attentive service. 5 minutes from Carrascal tube into Madrid (one change required but quite simple). Room comfortable and well appointed. Parking sectioned off from the shoppers. Range of shops impressive if that is what you want,
near to shopping stores Staff was unpleasant.. unkind.. no smiles
The Hotel is nice and is handy for shopping. The Hotel is too far from the City Centre to be used for a city break and the reception staff could be a little more customer focused.
big supermarket in 1 minute of walk, 5 min to underground, free drinks in refregirator the veiw from window to the opposite wall
fair price for a hotel in the middle of nowhere but close enough to Toledo beware of the restaurant. We had the menu del dia which was inedible
clean rooms, free parking space, free internet, airco, friendly staff far from Toledo, breakfast wasn't much (in cafeteria next door)
All the staff were bright and cheerful. The food was lovely in the bar was lovely. There were a few flies buzzing about.
The staff were helpful and the food was pretty good
the staff the walls were too thin, the hotel was too noisy
Clean and comfortable at a reasonable price. Helpful staff.
brand new hotel, great comfort, wonderfull value for money