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Position and staff helpfulness
The Staff and Hotel were both Fantastic. Very good service, Friendly staff, Very Good Piano Players I really enjoyed the stay and would return.
Nice, large room with a comfterble feeling. Nice ,helpfull staff. Beautiful surondings A little bit away from the centrum
quiet and relaxing unfortunately I was ill for part of my stay so was unable to enjoy the full experience
The hotel is beautiful and the spa was relaxing. Front desk is friendly and helpful. Location was great, across from the water and walking distance into town. The attention to detail in the pool area needs improvement. It was not busy and not used much since it was off season, however, during our 3 day stay empty glasses and bottles lying on the ground by the pool were never once picked up, nor was the concrete flooring around the pool swept or hosed off so your feet got full or grit if you walked barefoot to the pool. This is not acceptable at a 5 star resort. Also seemed odd that you had to walk upstairs to reception to obtain a pool towel.
high quality rooms and general facilities poor breakfast (cold, hot food) and expensive. Hard unyieding bed.
It's a very beautiful hotel with a wonderful staff, who spoke English, so it was easy to communicate with them. I would like to have seen the brunch last a little bit longer. They closed it off at 10:30 and I'm used to brunches in the states going much longer.
Absolute luxury. Rooms, service and location all top class.
Good atmosphere and very nicely presented. Very friendly staff.
Staff, design... i liked everything! Everything was perfect.
The breakfast All services were very good but the location was next to a beer garden. This apparantly had a licence to play loud music until 1:30 am even on a Sunday morning. With a long journey the following day i needed a good nights sleep but with the room vibrating, this was impossible and made even worse when the music finished as some of the hotel guests had obviously been there and continued to laugh loudly until 03:30am.On any holiday, a good nights sleep is of paramount importance and it is for this reason that I would never recommend this hotel to anyone until they can get the music licence cancelled or drastically reduced.
The breakfast was excellent We found the hotel rather soulless, lacking in warmth and character. The access to the hotel was difficult to find when arriving and there was only one route to Cascais when walking. We found this rather long winded
Our room stunk of smoke!! Everywhere you went especially when yoiu were eating there was people smoking in your face! Great apart from that.
The hotel is suituated in an ideal location with staff that are excellent. My wife is a coeliac and without any special request the staff we able to get gluten free bread and ceral without any fuss which is usually a major problem when staying in hotels. No complaints
Location suggests privacy and quiet Noise. On three nights, Fri ,Sat ,Sun loud music from adjoining premises interfered with sleep. Hotel management were resigned to situation and were not helpful.
Room had an amazing sea view
Enormously large rooms; modern interior; perfect quisine
Nice pool area The beds were not good
The sitaution of the hotel The queues for a breakfast table.
Well appointed with comfortable room, good standard of service. Reception Staff particularly helpful, as indeed were all the staff in the dining room and the pool bar A little short on car parking space
Absolutely stunning location with attentive, helpful staff and a very relaxed atmosphere. Expensive but pure bliss lounging on their four-poster sunbeds, wine glass in hand, watching the crashing Atlantic waves. Also, great base for easy visits to Lisbon (by train) and Sintra (by bus).
The pool and staff were great. All the food and drinks we had during our stay were very good. I think it is very overpriced for what you get.
The view. The design. The quietness of the surrounding. Closets are oldfashioned and need redone. Maybe not enough light in the room.
I was really pleased with the Farol Design Hotel overall. I thought the hotel staff was very friendly and helpful. The room itself was clean, comfortable, and modern in design. I very much enjoyed the brunch with the sea-side view. Overall, I'd give this hotel a very high rating and would love to stay there if I returned to Cascais, Portugal. It would have been nice if the pool area had a hot tub/jacuzzi in addition to the pool. The pool water was very cold and didn't really match up in quality compared to the rest of the hotel.
Location The service was inconsistent with the standard a five star hotel. The staff were very unhelpful and unapproachable. EG We ordered lunch and received the wrong food Breakfast service was appalling had to practically chase a waiter to get a coffee - tables were not set which resulted in having to forage for cultery and napkins. We were offered eggs one day and none the next. We ordered cocktails in the bar one night and the were not given the wat we ordered we did not return the cocktails as we feared a reprisal. I wanted to use the iron and was told the hotel did not have a travel iron!! We ordered water by the pool and received a plastic bottle whilst other guests were presented with a water bottle in an ice bucket - with glasses etc We suspected that the lack of service may have been attributed to the fact that we did not speak Portuguese but we noticed that most of the other guests communicated to the staff in English.
The ambience, the location and the friendliness of the staff
Position of hotel good. Front desk staff not very welcoming, laundrey taken from room without form being filled in, overcharged at poolside bar, ordered taxi to take to airport and got private hire car at double price without being asked, too many "outside" functions, such as weddings disrupting guests. Room small. This hotel is overrate and overpriced.
Internet access.good bar. Poor lighting-not geared businessman
Just stayed here for 5 nights...beautiful boutique style hotel with modern design yet still has all the original features of the old building. The pool area is fabulous...the view out over the rocks and the sea is amazing and its very relaxing to sit out all day and watch the sun go down. The restaurant for breakfast is really good again with spectacular views out to sea. Dinner is a must as the food is 5* in the restaurant. Service in the hotel is excellent whether at the pool, bar, restaurant. Location to Cascais is perfect as the hotel is located right beside the marina which has some lovely restaurants to visit and its less than 10 minutes stroll into Cascais. Only negative is that our bathroom was tiny..small complaint though!
The location and being a boutique hotel, was small and friendly. The staff were eager to be helpful and made you welcome. It's been operating for approx 8 years and could use an upgrade. It was also expensive for what it offered and even charged 3euro for each coffee in your room.