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Clean, comfortable, friendly staff. Very affordable The walls are paper thin. I could hear EVERYTHING from the room next door. My stay here literally did not allow me to go to sleep until the couple next door to me did. The noise from their conversation, television, and everything else going on in there room could be heard crystal clear in my room. Please invest in some ear plugs if u plan on staying here.
We were sitting on the sofa in the foyer waiting or our shuttle, and we both got many flea bites(or similiar). They were very itchy and lasted for more than one week. The sofa needs spraying regularly, especially if there are animals is using it.
It was at short distance from the airport and provided a clean good bed for one night, nice garden too... The shuttle was difficult to find at the airport (to signs whatsoever) and no service on sundays.
the confort bed and the breakfest The Hotel Sign is not clear.
Ok. Breakfast: they could put better stuff on the table. Otherwise fine
close proximity to the airport allowing a trip to Ostia Antica before flying out in the afternoon lack of cafes & restaurants in the immediate area meant there was little option but to dine in the hotel restaurant which was very ordinary and somewhat overpriced for what was on offer.
the friendly atmosphere
Very efficient check in and check out, and shuttle service to airport. Also interesting location - unfortunately I was only staying one night but shall hope to come again for a few days and see more. Bright, cheerful service and nice breakfast room.
THe staff was kind and helpful. The beds were very comfortable, and the meals at your resturant were gastronomic. nothing at all
We only needed to stay one night prior to leaving Italy via Rome's airport. The location was perfect as it was a few miles from the airport. The hotel was very reasonable and the staff accommodating and helpful. The parking was another bonus since we had a rental car.
It was placed in a quite area outside of Rome next to OSTIA village poor buffet for breakfast
location is unbeatable totally understaff you should have no expectation on service as it is extremely slow for check in check out and also the breakfast is like junk.
close proximity to terminals a tad pricey
Comfortable bed; good location for airport; good soundproofing Charge 20 Euros for 1 day in-room WiFi; no electrical outlets at sides of bed; hot water not hot enough
The location was perfect. I particularly liked the shuttle to the center of Rome. That was a very pleasant surprise. I want to get to town and anticipated the train but found the bus to be a very welcome surprise. No good coffee in the lobby early in the am. Many travelers were up when I was leaving (4:30 - 5:30am) The coffee in the room was poor quality and there wasn't any in the lobby like I find at so many other hotels. Its a small comfort that goes al long way.
It was very clean and comfortable Long wait to check in, no overall info when you check in, had no hot water to shower and was charged an extra $80 that I'm still trying to find out what that was for! Very disappointed
Extremely comfortable and beautiful. The staff are available and helpful. Good location. I was surprised to find that my room did not have a USB input for direct charging of most electronics. Something I have recently begun stumbling upon at other hotels and train/plane and longer bus transit. Wifi on the ground floor only was frustrating and came across as a cheap call considering the incredible rates of the rooms. No outlets by the beds.
Large room. Because the floors were not carpeted, we could hear the people above us walking around.
No wifi in the room, no English TV, cold pool
Staff was very friendly and welcoming Showers were old and drain was slightly clogged when showering. Breakfast was much too expensive for the quality we received, stale and cold.
efficient check-in , courteous staff, good stay nothing in particular
Closeness to the Airport Carpets makes it look dirty, and too expensive compared to others with same Quality. Also, staff was not too friendly.
convenient location 5 minutes from the airport
Proximity to airport, free pkg and beds. Hot water side of sink faucet and shower flowed a yellow (similar to urine color, but was NOT urine- prob some maintain work) water making it unusable. Front desk staff was advised and seemed minimally concerned/nochalant, I tried to show her a photo and she didn't want to see it (looked like a sink full of foaming lemon jello) That just couldn't be healthy or safe. We passed on brushing our teeth with their tap water and their free breakfast. I sure wished I could post the photo of the filled sink here, but use ur imagination. We WONT be back. A sad closure to an otherwise great two weeks in Italy.
Very nice stay, people were friendly and professional. Food was great everything I needed was right there.
The hotel was located not too far from the airport which was convenient but came with a sacrifice of noise. the noise from the planes was just too much, it was like they came through the room. There was brown water from the faucet, the worn shower curtain looked messed up, the shower head was dirty and sprayed all over the place, there was a bunch of dirty caulking with mold along the tub, there were several cracked tiles, the smell in the room just wasn't nice and fresh but old and worn down, the smell in the hallways was nasty. The staff hardly spoke to me when checking in, as if they don't speak English or are uncomfortable with Americans. The restaurant had a long wait and the food was mediocre at best. We stayed here because we were tired from traveling around but will not likely return or recommend, definitely not what we expect in a 4 star place.
Good swimming pool Room distance is too far
the facilites - the pool and the dining room the rooms are a little bare
The breakfast included was great. There was lots of fresh fruit and plenty of options. The shuttle airport shuttle was convenient, but please note it cost 6 Euro per person each way. The hotel lobby, restaurant, and pool were nice, spacious, and relaxing. Down the street there were plenty of good restaurants within a decent walk. The shuttle cost 6 Euro per person each way. This should be clear on the initial advertisement, not hide. In fine print on a pdf buried in the website. Most US hotel shuttles are free of charge, so all potential customers need to know before they book that there is an extra charge for this. The rooms were fine, but not super clean, and could definitely use a remodel.
The bed was not comfortable and the shower never got hot. My flight was so early that the shuttle was not running so I had to take a taxi which cost €20 for the short ride. Would only stay here again if it was cheaper than the other options. The rooms look a little outdated and worn but was clean overall. My tv did not work. Good for just a bed to sleep in before a flight.
Hotel was great for the night before a flight - the shuttle service was very good with buses coming every 12 minutes or so, the service was timely and efficient and free. Breakfast was good. Hotel lived up to what is expected with a Hilton. If I had to pick something the wifi was slow on occasion .
Priximity No signs for Airport Shuttle to the hotel!!! Horrible waste of time. Not the first time I've experienced! The food is also not so hot- (Catering to too may American tourists?)
amazing clean airport hotel with quick shuttle service staff was incredibly slow and unhelpful
The shuttle really couldn't be easier. There is literally only one hotel closer to the airport. The staff was nice, the rooms were clean. It's a bit busy give it's proximity to the airport, but not too bad off-season. Breakfast was ok. Nothing fancy, but very much in keeping with the general style and quality of average hotels I've been to in Italy.
Quick clean in and out for Rome's Fiumicino airport If you arrive from the city of Rome by train, which MANY do, there are HILTON signs as you walk a healthy distance with your luggage. The problem is that the signs are for the OTHER Hilton (a nice hotel too). If you follow the Hilton signs you walk in the wrong direction. Theire are two Hiltons- there should be two sets of signs. This caused us real problems.
Very clean and spacious. Nice to stay here after staying at some outdated hotels in Italy. Not walkable from the airport, must take the shuttle. That's not really an issue, however, since it arrives every 12 minutes
Very accommodating, we were not there long but we're very well taken care of.
Bed was comfortable. Once we found the Airport shuttle it was convenient from the Airport Took us 20 minutes to find the shuttle stop. Very poor signage. Shuttle smelled of mold and cigarettes. Toilet bowl leaked at the bottom when flushing. Yes, there was pee all over our bathroom floor, didn't flush again after that. Flushing button pushed all the way through the fixture when pushed. Made me feel like a much stronger person than I am. When I complained to the front desk staff they gave a confusing shrug, somewhere between: "I don't know" and "Oh yeah, they all leak". In their defense, it was like 5AM, I don't think I'd be able to muster empathy at that time either.
The directions provided by the hotel about where to catch their shuttle at the Rome airport are not clear. They didn't tell us to look for the "airport parking shuttle", so we spent time looking for a "hotel shuttle" bus stop. The staff at the hotel was professional, helpful. The "hotel" shuttle was actually the airport parking lot shuttle that made 7 stops before it got to the hotel the night we arrived and 3 or 4 stops before it got to the airport the next morning. In the morning it actually took about 20 min. to go the few miles to the airport. I suggest that this be included in the hotel information-that it isn't a "hotel" shuttle and that you should expect to take longer to get to the airport. And yet, as we arrived at the airport, a Hilton Garden small shuttle van pulled up next to us!!!!!
Nice room Misinformation provided by front desk staff about shuttle service to the airport very early in the morning. We were told by a trainee that the shuttle service begins at 5 am. We needed to depart the hotel by 4 am due to a very early morning flight. First he informed us that we could take a taxi to the airport for 25 to 30 euros or more, because of the early morning time for the taxi. Then he told us that we could take the hotel's shuttle van scheduled on the hour and half-hour and to wait in the lobby at 3:55 am for the 4 am shuttle. There was no van shuttle at 4 am. Instead, the normal airport bus arrived at 4:10 am, and took 25 minutes to get to the terminal. Fortunately, we made our flight. Please properly notify trainees about the available shuttle services.
Comfortable room Helpful staff Breakfast Free Airport Shuttle Everything was fine.
Very nice, clean and modern. Good location from the airport.
This guest did not leave comments about this hotel.
It had a great location and for the price was fantastic. Clean, good service, good fiod. Overall excellent Nothing
This guest did not leave comments about this hotel.
Great hotel with great views It's not so much about the hotel but all the restaurants and bars in the neighborhood take only cash
The location was very close to Fiumicino airport and the hotel and room was very clean. The breakfast was a great added touch, too. The airport shuttle was timely and fast! The rooms didn't have wash (face) cloths, coffee makers, or tissues.
This hotel is 10 minutes from Rome Fuimicino airport. A great place for a night before or after a flight. Comfortable beds and spit less rooms with nice bathrooms. The sunset views are breathtaking We knew ahead of time that it was next to a working fishing harbor but I really wasnt aware that the best restaurant workout getting in the car and driving a while was the hotel, but it was a nice dinner there. The breakfast was mostly sweets.
The hotel was very appealing and had everything we needed for a stay the night before heading to the airport. Location was pleasant. I wish we had more time to spend there. No
convenient to airport no elevator from first floor
It is close to the airport and very accommodating with flight delays. Clean rooms and friendly staff.
the shuttle bus was very convenient and reliable, all the staff in the hotel were friendly and helpful. I had a very early check in and my room was ready when I arrived at the hotel at 7am! there was no extra charge for the early check in which was wonderful. I would definitely use this hotel again and recommend it to friends and family. only the coffee!
This is a great hotel for an overnight stay when you don't want to be too far from the airport. It is not far from Fiumincino airport and a shuttle can be arranged by the hotel. Our room was all we could wish it to be and there are some wonderful family restaurants nearby, including an excellent pizza restaurant next door.
The staff was very nice. The wall between the rooms are thin. Furthermore the ground floor was always loud due to tourists. I could always hear voices from the next room.
Close to FCO airport, great staff
Most convenient for distance from and to the Airport Aircon
The staff was what I liked best - they were very friendly and helpful and the location was fantastic if you're looking for an overnight stay not far from the airport. There was also a great family restaurant next door which was very convenient.
Very comfortable, good bed, good breakfast, big room Location is at a small town.
staff very helpful. Seccy is a brand new hotel (opened 2 months ago). Close to the promenade and the airport. no free shuttle service to the airport. still a bit of a paint smell. hard to find (off the main road)
The staff at this hotel were helpful and provided excellent service. The hotel is quite close to the airport, modern and quite new.
Very nice hotel with modern design. Small room but everything was designed perfectlly. I like the automation (lights etc). It had coffe maker in the room (with charge), microwave oven, VCR, Private parking outside the room. Good price for the room. A/C had a problem and room was cold. The receptionist had to close entire A/C. Shower shouldn't have, transparent glass. In case you travel with a non close person (wife girlfriend) there is a problem. The doors should open automatically without having to get outside the car and rign the bell. I was told to pay in advance during check in.
Modern furniture. No wireless internet.
parking outside the room we spent 2 hours trying to find the hotel, it had no sign out side what so ever
Flat screen t.v. Not enough toilet paper and no access to it after hours, hard to reach location, no signs, no food to buy around the area
it was a very good experience to stay in this hotel we had a very good time everything was good
Good value! Clean, secure and comfortable room with large flat screen. No restaurant on the facility to serve a continental breakfast. No hotel signs anywhere to identify the hotel. Fortunately the gas station attendant next door knew it.
The shjower in the bedroom!!
Originality of the room, access with car, private car parking Suggested improvement: glasses in minibar and in bathroom, more accessories in bathroom (kleenex, showercap)
modern rooms breakfast room & choice of food
nice and clean, pretty new wifi was very slow...
The employees at the Hotel were very friendly and polite. I missed a Gym, but else quite ok
English speaking and very helpful personel, clean and spacious room, very nice breakfast, good internet connection. Sometimes communication between restaurant and reception is bad - I was charged for a dinner, which was ordered by another room.
Service is excellent
The room was clean, well appointed and comfortable. The staff was friendly and helpful. They provide their own transportation to the airport. The location is far from the airport and during rush hour took 40 minutes by cab to cover 8 miles.
Staff were very helpful Easy to get into Rome by public transport. Easy access to the motorway.
We stayed overnight in Rome on our way to Naples, so localization was just what we needed. The hotel does not have a restaurant but there's some quite near. Rooms are very spacious and nice.
The staff are very helpful, friendly and obliging. Good location for the airport. Dinner buffet. We looked but didn't like so went to neighbouring restaurant. Thought overpriced for what was there.
hotel was new and clean no, everything was excellent
being on the outskirts of Rome Long way from airport but only 25mins at 6am
very hard to get there from airport fiumicino, taxi drivers didnt know where it was mostly or didnt want to drive because it was not on the way to rome city
Very clean full service hotel Dinner expensive and not worth the cost. Breakfast cold and not very good.
its really new too much light in the lobby on internet in the rooms
Underground parking, free WiFi internet, free shuttle (and a good punctual service) to Ciampino train station (shuttle takes 15-20min) - frequent trains from the station to Rome Termini (every 10-15 min). The hotel has also hd tv internet (keybord in your room), multi-language tv. Good breakfeast. It is a modern hotel and it is very clean. No negatives.
The hotel is brand new (2010 talking), cool and nice to sleep in. Easy to get to, and there rooms are good. The WiFi service is not handling data very well, bad coverage of the rooms, so my internet connection was slow.
The friendlyness of the staff. The breakfast is ok but is too oriented to sweets. Instead it would be good if there are scramble eggs, bacon, ham, sausages and so forth. The available dishes on restaurant menu are too oriented to pasta and the selections are simply too few. The cooking was not good at all neither the prices. The interior of the restaurant is too sterile.
brand new hotel, clean & comfort rooms, underground garage with direct access to rooms by lift, free wifi, swimming pool, next to highway (if you have a car this hotel is great and offers direct access to rome and the coastal area). I found the airconditioning quite noisy for a brand new hotel besides that there is nothing negative I can tell about this hotel
I liked the staff and the atmosphere of the Hotel... The lack of ample recreational facility... I believe that guests should have some sort of recreation within the hotel premises as the hotel is quite a distance from city center. A pool table or social lounge where games are available would be nice.
The hotel if you have a car is perfect. It is new, and you can go by car to a metro station(15 min away). The price for this hotel is too low if you compare with other hotel inside rome you have to pay double at least. So it is better to stay outside if you have a car (only). The breackfast.
The behavior at the reception was awesome. I like the guy's attitude towards the customer. I also liked the cleanliness and the atmosphere. I did not like my room. The room was too small, and fully stuffed with furniture. Had the planning of furniture been better, the room appeared to be little bigger. The quality of the pillow and the mattress was poor too.
The room was modern, bathroom fixtures all new and very roomie. It had internet wi/fi with no extra cost and it worked. All through Europe we found old hotels, cramped and if they did have wi/fi it was on and off. A pleasure to stay here. It was challenging getting downtown to Rome and back on the trains. The trains had little information about where to go and when to get off.
equipments of the hotel nothing
The friendeliness of the staff was outstandingly warm and could not do enough for you.
Difficult to find. The hote name is serena, not Aurea. Another reason for not easy find the hotel. Problems with elevators.
Large rooms, Nice decoration, Friendly staff, Free internet connection Some of the appliances did not work (Hair drier, TV) maybe because the holel is new and still haven't been fixed. It was difficult to locate the hotel. No sign with the hotel name
I did like hotel staff. They were very polite, helpful and warm. The address in the website (already the hotel use the address as same) is completely wrong. We found the hotel very hard, even though I had an Italian friend with me and he always talks the hotel staff in the phone. this is my advices for traveller: If you have an Italian friend with you or your Italian is best; if you have a car; if you don't like breakfasts; if you can sleep in spite of very noisy corridor; if you like smelly bath because of not working aircondition of the bath... ok, you should choose this hotel. They have big room, and excellent staff. But that's all.
It was very nice as we were the only English speaking there,also few tourist so poolside was very quite.Hotel more for business people.Breakfast was ver good. The main problem was distance to train station.Has to get too many taxi and that was extra expence.The hotel has a shuttle bus but out of ten trips we only got it twice.Each taxi cost @25euro.Reception said not available and that was that.
It is really good combination of price & comfort. The hotel is close to Rome, Airport & very close to Castelo Romani outtlet. 1) The real name of the place is Best Western Selena Hotel Sport village. For check in you need to apply to Selena reception. But it is really hard to find out. 2) Our room was very dirty, especially bathroom!!! 3) There is a kitchinet in the room, but not even one plate or spoon. It is really strange.
Beautiful room that was very clean, nice personnel. I stayed in Room 104 and never got any sleep. There was no way to get any sleep as There was a load aircompressor going on every few minutes that was load, rattled the walls and window. I had 18 hrs of traveling the next day. I asked for a refund but none
A clean place with friendly staff. Bed was comfortable. The room--for four--was way too small. It would've been small for two. It's also in a sketchy neighborhood.
proximity to Fiumicino city and airport the shower wets too much of the bathroom floor. It needs some kind of barrier to keep the water in the shower doors.
We stayed here because we had an early flight to catch out of the Rome airport. It is a very nice property with recently redone rooms. The taxi ride from the Rome Termini railroad station was 75 euros. We would have taken the train to the airport (14 euros a person) and then a taxi from there to the hotel, but we were a party of 5 and the taxi was cheaper for us.We called the afternoon before we arrived to reserve a space on the shuttle, but when we arrived we were not on the list for the first shuttle as we had requested. There was an animated discussion but eventually they were able to get the two in out party who had a very early flight onto the first shuttle and the rest of us followed about 20 min later.
Lots of space
Very nice facility, more surprised that the reception girl can speak Chinese.
The staff was very helpful. My room was perfect. I was within 15 min of the airport. Lack of information to local restaurants and or shopping in the area.
nothing the attitude of the staff -rude impolite unhelpful-. unreliable shuttle service -waited for a long time until finaly having to take a taxi- . Poor quality breackfast. No signage whitin the hotel. Poor and morbid decoration.
Room was clean. We walked into town to find restaurants. It provided a very relaxing last day in Rome. 4 of us chose this hotel because of the free shuttle from the airport. We phoned hotel from the airport and was told the driver was having lunch and we'd have to wait two hours for pick-up. So we ate lunch at the airport waiting for him. The day before check-out you have to let them know what time you need the shuttle to the airport. We could not avail ourselves of the free shuttle because we had to leave at 6 am and the shuttle does not begin until 7 am. A private taxi was necessary, at the cost of 20 Euros. Other complaint: breakfast was minimal compared to what other hotels in Italy provided.
Staff had control of the English language. Room had plasma tv;air-conditioning and balcony. Bthroom good. Free shuttle service to airport handy. Two blocks from beach.Good breakfast included. Restaurant and bar closed due to Italian summer holidays.
Clean and basic - ok for a one night transit through airport
Booked the room as an overnight-er to fly out the next day. The new side of the hotel was very modern and efficient. However beware of room 111, it has no windows, only a sliding door that looks out to a stucco wall, feels and resembles a space capsule. In room mini bar has water at $1.50 euro ea. Mattress was comfortable and had a comforter as the only cover. Good buffet in the morning however it is continental without eggs. Shuttle ran on request but the driver had a bad attitude. Must be related to the desk clerk. The desk clerk was extremely rude and unhelpful. I requested a room with a window and he gave us a room in the old section. Holes in the wall, thermostat broken off the wall. Carpet in the room and in the hall was stained and dirty looking. Air temp was around 80F with no open-able window and all the air conditioners were not working. Returned to the clerk who was watching soccer away from the desk and he begrudgingly gave us our first room back, (would like to write Comfort and complain about his attitude).Beware of the shower stall, if your over 200 pounds you will have trouble fitting into it. Be sure to reserve a time for the shuttle, otherwise it does not run every 20 minutes as advertised.
Hotel Staff very gentle, very good position to the Ostia beach and close to Fiumicino Airport.
Accessability from Leonardo da Vinci airport - which was the main reason for choosing the hotel because it was supposed to be close to the airport
pool air conditioning to weak, mold in the tub tiles, needs a better restaurant guide for the immediate area
should offer airport shuttle service
The pleasent staff were very good and helpful at all times Location was not what i wanted - no fault of the hotel..
Old facility, needs updating Not quite close to airport...
Well kept. Clean, Courteous staff
it was close to the airport,very clean,informed friendly staff and a nice place to stay in a nice location
The hotel is convenient to the beach and to Rome by car. The staff were very courteous and helpful, the room was very clean and comfortable and the room rate is quite competitive.The hotel has a nice pool and a very well equipped gym. There are several good restaurants close by. Overall, it is a very nice hotel and we certainly will use it again.
good price, staff ok, nice pool.
Proximity to the airport Restaurant - poor choice of food in the menu, very small portions, service in restaurant was below average.
Hotel was comfortable and staff were nice enough. The Location of the hotel was out of town by the motorway, no way to walk safely into town, only stay if you intend to drive.
Nice comfortable rooms with air conditioning, friendly staff. No swimming pool, restaurant closed on sunday, far away from nearest city.
Politeness of the staff.
decor7 ambiance of hotel quiet
good facilities (internet, sky tv) for the price. Room is clean. Room quality is not appropriate for a 4 star hotel.
Very run-down. Marked walls, torn wallpaper. Air-con not working properly. Staff slow and unhelpful. Restaurant staff no better - dropped our drinks and left floor wet. Hotel in the middle of nowhere. Regret not picking a hotel closer to the airport for convienience - even if a little more expensive.
Desk staff helped to obtain food and driver no resturaunt near by and the one on site was closed
Smart looking hotel with good quality room Location felt a bit like being on an industrial estate
Very kind staff and clean room
I liked the restaurant, nice pasta selection. The room was very clean, but the facilities were not favorable; the heater did not seem to work and the shower gave us trouble to keep the water hot. We had to preheat the water, but it was not working, it wouldn't stay warm for a minute and go back to cold water.