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Excellent restaurant, menu prices good, restaurant staff very helpful and friendly, reception staff friendly and helpful. Room was clean. Better quality than usual Hotel. Nice large room with two large windows. Booked double room, when we got there, we got twin beds. Requested change but no double room available first night, and we decided to stay in the room provided for the next two nights. No comfortable chairs in the room to relax. Sky TV did not work well till we requested help.
Good value for money, clean and nice hotel near shopping area.
This was a very nice hotel especially for the price
Newly contsructed hotel located in one building with big wellness center, cinema and restaurant. Wellness is good, several pools and saunas. Restaurant Pomodoro is very tasty and cheap (considering the class of the hotel).
god prize, god locatio, clean and good breakfast I wod like to control the heat of the room my self, when we arived the room was cold and the reseption had to turn of the aircondition. The frigerator in the room was warm not cold (minibar).
Very comfortable rooms, nice showers and bathrooms, good breakfast, friendly staff.
The breakfast choices were very poor. Otherwise, it was quite a good deal.
Except finding the Hotel everything was excellent
Great location, lovely comfortable room with large bed. Tropical pool & sauna, turkish bath etc were excellent and included in the price. Very relaxing place to stop over on a long journey. Excellent breakfast with lots of choice.
From the beginning it is necessary to finish all subquality work left by builders Then to open hotel Elementary numbers from a building dirt are not washed From the beginning it is necessary to finish all subquality work left by builders Then to open hotel Elementary numbers from a building dirt are not washed
the room was good value for money and very clean and the furnishings very modern
It is very close to Vikolungo & Seravale-))) In general it is a pleasant quiet place, swimming pool could work longer hours though-))) in general it is a good hotel and we will be coming back next year again-)) Some stuff were not helpful at all. different day - different treat-))) Swimming pool should work longer if possible on weekends -)))
the hotel is perfect, it woth all of the four stars, the room is clean and beautiful, the breakfast is very good, everything is fine, you can you some of the facilities of the wellness free of charge we just stopped here on the way to france, the only problem is that the hotel is in the middle of nowhere, so if you want to spend here a week and do not mind that you have to travel 100+ kms to see e.g. portofino that is ok, but otherwise you can only enjoy the wellness part, however we found a very good local pizzeria in the village of spinetta, cheap and very good pizza
The reception and restaurant staff spoke good English and were very hospitable and helpful. The location was good, near the autostrada (but see next comment). The food was brilliant, especially the risotto - bellissimo! It was difficult to find, because when we entered the postcode on our satnav it took us to a deserted building in a village called Ossiminiano, just outside Alessandria. We had to stop and ask 3 different people for directions. It turned out that we had driven past it. If there had been a more prominent sign outside the hotel we wouldn't have had so much trouble.
The only way to get internet access, they said, was in a double room for single use. Since I really needed it, it cost me in total 10 euro to get the normaly 5 euro internet access.
staff extemely helpful and friendly, easy access off motorway, evening meal good but breakfast not so good but adequate, easy free parking
Very Friendly staff Nothing
Relaxed, spacious, clean and comfortable, friendly and helpful
Spatious room, clean, friendly staff, excelent price at the time we were there, in november. A bit cold in the bathroom.
Modern, clean rooms. Just off main autostrade, but despite that remarkably quiet. Friendly desk staff.
the food was very good, and the hotel was very comfortable.
the courtesy of employees the hotel is next to the prison and is impossible to reach alessandria downtown without a car
Location of the hotel is great for a overnight stop since it's at stone throw from highway.Staff is extremely polite and helpful. Dinner was great as they use excellent raw material.Good value for money Room is...confortable and hotel offered me a bottle of wine too !!
The excellent staff and the quality of construction and materials
The room was comfortable and the people in reception were always helpful.
The rooms were beautiful and clean. There was a door that could separate the kids' part of the room from ours which made it convenient. We arrived at night and it was a bit slow at check-in.
Vicinity to Train Station & Bus Station, the staff of Hotel, especially the english speaking staff. nope, everything was just perfect
The breakfast. This was not a four star hotel by any stretch of the imagination, and the cost was too much for the value received. Indeed, it cost as much as the excellent four star hotel in Genoa where we stayed the next night.
the people, the location, all very good. internet service was sketchy
Staff were very pleasant and helpful, the room was clean and comfortable. Good position in the centre of town. Limited parking. Wifi only worked in the bar.
The staff was terrific The location good The facilities updated and very clean Food for purchase was nearby We were very satisfied Breakfast could offer abit more variety for the health and diet conscious
Convenient location, easy to find from train station, friendly staff, quiet and comfortable room, nice breakfast.
The staff were superb! The wireless access was inconsistent.
Great location, very clean rooms, friendly service
The staff has shown me kindness.
Hospitable staff, covered (secure) garage which could also be booked.
Breakfast was good and plentiful with meats, cheese, fruit and brioches. Room was spacious and clean
extremely helpful and friendly staff who can make excellent restaurant recommendations. hotel is quiet even though centrally located, being within 5min walking distance to main shopping area and the "best gelateria in the world"
This is a very efficient and pleasant hotel. Also, the staff are friendly and helpful. One of the managers speaks good English.
good location, friendly staff
Best breakfast so far and included in the room cost. Staff friendly and helpful with maps and translation etc. Good Wi Fi access and nice lounge to rest weary legs. No cons all pluses
location an garage comfort and cleanliness
Very friendly and helpful staff Bathroom not well heated
We stayed in the "castello reale" for one week - and we were treaded like a prince and princess. The chambers have both the modern comfort and the spirit of living in a castle. Very good kitchen (local wines and dishes). The location (Oviglio) is in the middle of the triangle Torino - Milano - Genova ; and these cities are only one hour away
Staff was very friendly. We liked the fire place. The bathroom was top. The not-new but modern-style furniture was not was we expected in a castle. The floor was not clean. The food in the restaurant was disappointing and didn't deliver quality for money.
Liked the good service and the clean and spacious rooms Liked everything
Very comfortable room in a pectacular building in an interesting village. From the welcome as we arrived through the dinner and one night at the hotel we encountered only friendly, helpful people. Although a group were visiting the hotel to evaluate its suitability for a wedding reception, no request we made was ignored or treated as less important or less urgent. If and when we visit this part of Italy again we will make a detour, if necessary, to stay here again
ambiance, comfort of our room, exellent food, nice friendly service access for handicapped persons (not applicable to us)
Wonderful atmosphere. Great staff. Terrific food. Huge rooms everything you could ask for. We loved it.
The property was very interesting and the common rooms were very breathtaking. We were the only guests that particular night, and we felt very uncomfortable. The restaurant was closed, and when we asked to go to the bar, we were taking to what I would call the library. The doorman, who was appartently the staff member also served our drinks. The girl at the desk spoke no english, which made checking in difficult. Also, very remote location.
The actual residence is absolutely amazing. The stuff is really nice and the hospitality is crazy! Its is really tidy there and the food is really really high quality. it is really close to Alba, so we were able to go to the truffle market. Also its hour and a half drive to Milano. If we had a chance we would definitely come back. No complaints whatsoever!
Excellent food, welcoming staff.Wine of the area.
Size of room is good. The restaurant is nice. Our room was a bit too dark; should add more lights. Would be a challenge for guests with heavy lugguage as some rooms are not served by an elevator.
You will arrive in a 'real' Italian family that receives you with a very warm welcome, you can taste the real Italian way of living. Everything have been looked after and is excellent, the room the view and the super breakfast served at the time you request! Then there is the typical Italian diner (cooked by the real MAMA) For anyone who wants to experience the real Italian feeling this is a must It was a little difficult to find, even with satnav. but they are working on road signs to solve that.
Owners hospitality is outstanding, the dinner is fantastic. We truly enjoyed our stay much. They were finishing the terrace for the season - it should be truly good. Paintings choice for the rooms was a little bit strange. "Apollo and Marsyas" in our room was too dramatic for a bedroom, I guess.
A secret jewel in Piëmonte Excellent place but I would advice some fresh bread or a croissant for breakfast
Very peacefull place with the family atmosphere!