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friendliness of staff
The staff was very friendly. The environment was warm and comfortable I did not have a desk in my room
The staff were very helpful and had good attitude. hotel was central to town, food was good. room was fairly basic for the price.
quiet comfortable room, very spacious, nicely decorated, modern facilities food was very basic, room was expensive compared to other hotels in the area
food was good room ok but floor dirty not swept at all bed was comfortable room to hot not able to ventilate room securly
Could not fault the service and we had a wonderful stay and will be back again. Room very hot and I wish the ironing board had a cover !
Very helpful staff. Homely atmosphere. Duvet on the bed & inadequate pillows (as in many hotels. The bed and it's comfort is the main requirement at a hotel)
One of the friendliest hotels I have stayed in. The food was very good and the atmosphere warm and cosy. The television reception was not good.
Freshly cooked breakfast. Pleasant staff Very uncomfortable bed. Springs very apparent.
rooms clean, nice feeling to the place, very helpful staff, greatfood, good real ale.
The staff were friendly and attentive. The room was very comfortable and the bathroom was very well appointed. Food and wine were good value and the breakfast was outstanding. Nothing all good .
Excellant accomodation and really friendly!! Breakfast was quality and food all round great!! Cheescake was the best! None actually!!
Everything, staff was very friendly and accommodating. Room was very clean and well decorated. Food in the lodge was well priced and very enjoyable. Would recommend and would definitely stay again, hope to next year
Quality of service and rooms on offer. Breakfast was excellent.
Staff friendly and helpful noisy cistern in bathroom, plugs in both sinks didnt fit so water seeped away
Pleasant friendly staff,a query over the Wincanton racecourse was delt with by telephoning the course for me whilst I had breakfast. Very good room another chair in the bedroom would have been nice instead of 1 chair and a stool,Quiet location. Good food available in the bar at fair price for Pub food .The included breakfast was one of the best you could wish for. When we checked out approx 9 45 am We had to pay the lady who cooked the breakfast as there didn't seem to be anyone else around,This was not a problem but as we had a bar bill plus evening meals put on our account should there have been a query I would have preferd to have had to deal with a member of the management.
Good efficient booking service including directions, good size clean warm room directions, very friendly, efficient and helpful staff Poor lamp shades on the bedside lamps, the low energy bulbs tower above the shades. Breakfast could be an hour late on a Sunday Morning
Lovely big flat screen tv, sadly not working
It is conveniently situated just off the A303. We were going from Kent to a holiday in Torquay and being 81 I did not want to drive all the way in one go. The weather but that's not HL's fault.
Very warm welcome, nice atmosphere. Room was a very high standard. Food was delicious.
.We stayed at this hotel in August and the staff were very friendly We stayed at this hotel in August and the rooms and the reception is very cold, we could have had a fire in the main lounge to warm the place up, the Al carte menu changes every 3 weeks and is very expensive
Fanastic Staff, Lovely Large Rooms, Romantic Setting, Great Facilities, Open Fire, Put at ease from the moment you walk through the door. My only regret is that we didnt find the hotel sooner, as we will definiately be going back.
Small well presented old fashioned country house hotel, good food, good service, seemed better than the 3 stars it has A few details in the room: plug for kettle and hairdryer other side of room, vaguely inconvenient
Beautiful hotel, and grounds. Lovely quiet swimming pool Bedroom was very cold. At check-in we informed the staff we had to check out at 7:30 and would appreciate being able to have some breakfast at 7. We were told only continental breakfast would be available at this time. Next morning there were no staff on until 7:20 and no breakfast ready. Receptionist's initial attitude was that we must hve misinformed the staff when we checked in.
The hotel was in a lovely setting and the room was comfortable and well proportioned. Breakfast was extremely tasty (we had the smoked salmon muffin and scrambled eggs!) It was conveniently situated for our needs. Hidden taxi booking charges!
We needed to stay in Wincanton and this hotel exceeded our expectations.
The room was very comfortable and cosy. Delicious cooked breakfast.
A great hotel and spa The bathroom could due with new carpet ,tiles needed grouting it all just looked tired.The waiter didnt ask us to test the wine or even pour it to keep us topped up,we had to help ourselfs which i think was weak!
Excellent food & service. Traditional English country house set in own grounds. Friendly and helpful staff, particularly in restaurant and reception.
very relaxed atmosphere