Would you like to save as your currency permanently or for this visit only?
The helpfulness of the staff during our brief stay and there willingness to go out of there way to help us.
Location and friendliness of staff
Centrally located, close to amenities, Quiet area Could have been cleaner, had to request tea towels at breakfast the next day, could do with higher tog duvets
We were expecting a family room but ended up with a 4 bedroomed house which was perfect for our family House wasn't ready on time. House was a little "tatty"
The apartment was clean and large Very unchild proof, our todler was pulling wires, emptying kitchen cupboards and banging her head on the glass coffee table which had a big chip in the corner!. Very uncomfortable beds, chairs and sofa'S. You have to book the swimming pool and we weren't told this until we came to go swimming and then had to go the following day. Breakfast was very average and you had either a choice of a hot or cold drink and everywhere else offers both. Continental breakfast was past its best fruit, stale croissants, happy shopper yoghurt and cereal - nothing great at all! We were thoroughly disappointed with everything. Although the staff were friendly and the apartment was clean
Staff helpful and friendly rooms very clean Did feel it was a little mean not letting customers who had paid for bed & breakfast have a cereal and orange juice if they so wished without paying extra.We were not bothered but did hear other people complain to each other about it.
Good location, pleasant staff son loved the scaletrix track available to hire
Generally excellent. Appts spacious and excellent facilities. Pool out of order. This was a big factor in booking as we were keen to use. Could do with a shower, even if its just over the bath.
Central location near all good restaurants and pubs and harbour - very impressed with standard of accomodation and ammenaties offered really enjoyed the private swimming pool and sauna great fun No shower, no hairdryer, plug sockets a long way from mirrors very important for getting ready to go out with friends ans family !
Comfortable, spacious bedroom; bright, clean bathroom, with a large bath and a powerful shower. Situated in green fields, only a mile or two out of Middlesbrough. Good choice of breakfast food. Limited sunshine through the small windows of the Brakfast room.
Having access to a 25m pool, sauna and steam room. State of decoration. You could feel all the springs in the mattress
Great value for money, good breakfast and with a swimming pool. Our room was well cleaned. The place is showing its age a bit and needs a refresh in places. Reception and breakfast room staff are not the most customer focused I have ever met and the place would be much better if this was improved.
Relaxed atmosphere and excellent breakfasts. Mattress in room 107 quite soft!
I do like most of the arrangement in total.......Very good yes, There is no fridge in the room for keeping any thing such as water and juice
Parts of bar area and restaurant were too dark. Actually ended up with frosties instead of cornflakes at breakfast, as I couldnt see!
Friendly staff Poor service in restaurant, poor quality of food and incorrect/incomplete order served. Gym facilities excellent, changing facilities dirty
Excellent food and service in the restaurant
The restaurant and sports centre are excellent I had to ask on numerous occaisions for the tv to be fixed the phone to be fixed and a lightbulb to be changed. The rooms need to be redecorated to the same standard as the other facilities.
Resturant is good.
very quiet excellent location,rooms very good,food super
The rrom was of high standard, very clean and new within an old building. The room was very warm and couldnt turn down the heating ! i dinot enjoy my meal but was not charged because of this.
Beautiful surrounding area, comfortable and peaceful.
The surrounding countryside and the look of the hotel No
A lovely historical building with a touch of old fashioned luxury. A good range of choice for breakfast served by a friendly and cheerful head waitress to start the day well. A good location for exploring moors and coast. Room right up in the attic..no lift available to transport the luggage. Quite expensive for the facilties available yet the upkeep of such a baeutiful house probably warrants the need to charge the rate!
Beautiful building and setting .... great sea views
The whole experience was just so relaxful and the setting was amazing. The staff were friendly and helpful at all times and the breakfast meal was very good indeed
Beutiful location, if a bit out of the way. Very peaceful, not a great choice of food for me as I dont eat meat. We only ate 1 night at hotel but food was lovely. Bed was a bit uncomfortable for us.
Lovely location & grounds. Bedroom was large & comfortable. Both breakfast & dinner were excellent. More like a four star hotel. n/a
Excellent in every way. None.
relaxed friendly atmosphere, helpful staff, excellent breakfast
Staff attention excellent throughout. Good restaurant. Superb breakfast. Very limited French wine list
Clean, warm and very welcoming - excellent food nothing
The staff were very helpful and friendly, even all the room cleaners met us with a cheery "Good morning". The food was excellent and served very hot. Breakfast was magnificent! All was good
I was only there for a one night , arrived late and left early so didnt see much of it
Excellent breakfast, good quality evening meals, very relaxing lounges, pleasant and helpful staff. A porter to take bagge to rooms would be helpful. It can be a rather long way to the Woodlands suite.
The food and service was excellent. The room was clean and comfortable. Extras such as afternoon tea, or wine were a little expensive.
Lovely comfortable stay with pleasant and polite staff nothing was to much trouble would certainly stay here again
the rooms are large and accomidating, with greaat pillows. no seriously great pillows and bedding.
the room was fab and the view breath taking liked everything
Very clean and comfortable accomodation. Very good, well prepared food for breakfast. Too much to eat.
The cleanliness and the freshly cooked breakfast.
firendly staff Shower poor. No breakfast after 9.00am
the room was large enough to spread out with comfortable chairs. Access to Sky tv was good and Tea and coffee facilities were appreciated
The way we were left alone for our stay, knowing that the staff were available if required, it was great.
A bed/breakfast type hotel. Accomodation ok. Far enough from the centre of Whitby to have a quiet break. 10 min walk to harbour.
The fact it was a totally NO SMOKING hotel was great.And it was well situated and very clean, all the staff we met were very friendly, we shall definately be going back. Could have done with more parking for guest`s but not a real problem.
We liked that it was 'non smoking' N/A
staff ,and the whole hotel was good i had to change rooms at 2.30am due to the noise from a nightclub not far from my room .so all in all the hotel was good but the location of my room was very poor.so on that note i would like to request a refund or one free night at one of the other thistles hotels .Thank you
clean room and friendly receptionist thin walls. was woke up at 6.30 am by an inconsiderate guest's alarm going off and off and off....
Close to the town Very expensive compared to standard of the hotel
Clean. Modern. Friendly. Spa, Pool, Gym Sauna. Generous Beds. Great Views.
I loved the swimming pool. I swan every morning. The highlight of the stay. Meals were expensive and would have like something between dinner and snacks unless I missed something.
frendly staff bar a bit expensive compared to local pub prices..... 24 hour food menu could have been a bit better
Location - clean hotel, looks very new
Having to pay for car park
location, close town centre and Riverside Stadium
Friendly staff and a beautiful setting, the room was very clean and well equipted and also nicely decorated. The evening menu was a little limited.
A friendly,clean and welcomming experience,you can relax and enjoy the good beers and food or be more adventurous in the surrounding countryside,a good base for touring.
Location,ambience,breakfast. parking a little awkward
I thought the entire staff was excellent. They were very accomodating in our change of plans. The location was excellent.
Location and closeness to the Yorkshire Moors, and general comfort of the room Lack of car parking space, and the menu could have contained more options
boutique style newly decorated room. food
Very clean accommodation with good quality bedding, towels etc. Good breakfast and evening meals at reasonable prices. Friendly staff. Would definitely stay here again. En suite room a little on the small side.
Friendly, helpful staff, good menu with good quality of food and service.
the room we had at the duke of wellington was clean and tidy and pleasantly decorated, likewise the bathroom the bar menu was not as extensive as expected,but it was november and it may have been slimmed down , being out of season but apart from that it was ok
Can't fault it, very clean throughout, welcoming, friendly and helpful staff.Nice rural location. Easily accessible to main road to the north, yet only a few minutes drive south to the beautiful Yorkshire Moors. A very relaxing stay.
Excellent food, friendly service and a reminder to the opposition that fair value in a real hostelry counts more than gimmicks. NO
Waiting staff in desperate need of training
Ideal position for touring round the moors and easy to reach Whitby especially by train from Danby None
The setting is wonderful, the restaurant and menu very good, traditional pub facilities and bar. Relaxing and enjoyable Staff helpful and friendly NO
Found the bedroom a little cold and the beds appeared to be two singles together rather than a double and were slightly at different levels.
Excellent location, good food and a reasonable price.
A lovely place to stay, very relaxing and pleasurable None
Food, friendliness of staff and location Central heating a little unpredictable
Very Clean,staff serving meals and drinks very courteous. Food excellent. Shower stopped working.
The room and adjoining bathroom were very well decorated, well equipped and spacious - we had 2 extra beds in there to accommodate our children and it didn't feel cramped. Breakfast very good indeed. Lovely views and would very much recommend as centre for walking or touring. No bad points
It pays to check reviews before booking and the reviews of Elford House were spot on. Expect a clean fresh room and a sparkling ensuite. The views of Whitby Abbey are a bonus. This B&B is handy to touring routes in and out of Whitby. Car parking on site is another big plus so you can leave your car and walk everywhere in Whitby (within minutes). Good location for visiting the North Yorkshire Moors and the steam railway. Good location for Staithes, Goathland, even Scarborough. Take your hiking boots!
The friendliness of the staff The location of the hotel is at the top af a quite substancial hill heading out from the town centre
The room was lovely and big, and it was spotlessly clean. It was a good base for experiencing Whitby. The breakfast was very very tasty and had an added bonus of being delivered to our room. The bed was a small double despite the size of the room. The exposed floor boards looked lovely but meant we were constantly disturbed by the noise of people talking in other rooms and their TV's. Our TV was also very small for the size of the room, only a problem if you wanted a night in.
The breakfast was a mini-feast! The staff were friendly and helpful, the room and facilities all very clean and tidy - would highly recommend. The walk up the hill from the centre of town!
Nothing. Asked for a room with a view,put in the attic.Had to climb on the bed to see the view through a small window.No carpet,just a rug and lino,woodchip wallpaper very bland.Bathroom door would not close.Bathroom to small.No freeview or wifi,needed a telescope to watch T.V. No day room,breakfast rubbish Value for money nil.
The breakfast brought to the room is a lovely idea. Very beautifully decorated rooms too. The small double room is small! It was the only one free when we booked, but I'd say it's really only suitable for one person. No wardrobe etc etc Saying that, the staff did offer to move us to a bigger one on the last night, and all the rooms are clean and nicely presented.
Clean and friendly. Parking not enough for number of rooms. Bathroom very small for size of room. Continental breakfast ok. Rather expensive for just room and continental breakfast.
Easy walk to town The Bed and the floors. The bed was very uncomfortable and the floors, while clean, were noisy. Fortunatel there was no one upstairs otherwise it would have been very noisy
Easy to find Wierd breakfast system, I much prefer to be asked what I would like rather than it being forced upon me. were are healthy eaters, full fat milk and tinned fruit isnt exactly what we were was expecting Shower/ensuite was tiny for the size of the room not a 4 star rating
Privacy and comfort, good continental breakfast provided to room.
Customer service excellent as was the food and the comfort and cleanliness of the rooms
We enjoyed the fact that it was very clean, comfortable and there was everything to make our stay very enjoyable. Also with it being away from the centre of Whitby it was very quiet with lovely views over the goft course and bay and we shall certainly consider a return visit.
Easy to book on-line. Friendly staff. Bright, clean, spacious room & en- suite. Good location. Car Park was almost full on return from town in evening
The position, right on the cliffs was great. The staff were all very friendly and helpful, and being able to bring our dog was very important to us. Room a little small
View of sea to the front and view of cricket match from the room. Loved the room and bathroom decor Bit further out of the town than I'd imagined.
The warm welcome on arrivel and the freindliness of evrybody . the cleanliness and the meals were delicious . overall it was an excellent weekend nothing at all
Pleasant staff,homely feel,comfortable and situation to the beach and town. There was nothing to dislike
clean comfortable excellent food Slight aged smell downstairs
The staff were friendly, the location was good, parking was available the bed wasn't comfortable, the full English breakfast was not very big
Comfortable and quiet room looked and felt as it if had been recently upgraded. Very clean with very nice bathroom and good quality towels. Quiet situation but within easy walk of town centre. Only a very small point. We asked for a sea view if possible but our room only had a side view which according to the hotel's price list should have been cheaper than what we paid. It didn't seem worth quibbling at the time as everything else was very good and we were only staying one night.
Staff very good and Hotel Situation Very small room but ok for one night
Just the right distance from town, comfortable,clean, quiet and the breakfast was perfectly cooked. The staff came over as rather cold and unfriendly. We've stayed in a three star round the corner from here previously but couldn't get in as it was fully booked [speaks volumes], that is the one we would choose to return to.
Room was nice Room outlooked onto cricket field ,we understood it would have sea view.no shelve in bathroom to put toiletries on ,and bin was to small .
Personal touch - nothing was too much trouble.
Ease of access to places of interest. We are keen to go back during the summer to see the area again at a warmer time of year and will definitely consider a further booking
Great location for getting around to see different areas of the North Yorks Moors and still close to visit the coast. Lovely hosts, very friendly and couldn't do enough for you. The breakfasts were super.
Warm cosy atmosphere ! Especially friendly ! will book again !
The location and the friendliness of the owners