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Friendly reception staff and helpful with information that was asked off them. The hotel has free internet access
your location and the bar 1. no air conditioner, 2. stale air, 3. aclcohol was refused for visitors/clients, 4. too small parking lots, 5. no printers in business centre,
convienent and accesable from the main station, reasonable facilities
The hotel enjoys an ideal location between the shopping streets in the centre of Dortmund and the railway station. It is large, contemporary-style yet fairly impersonal, with a touch of luxury that would not seem out of place in the centre of London or Paris (but which might be a bit too flashy in a provincial, industrial town). The double rooms are also large, well-appointed, sound-proofed and very clean. The bathroom is also quite large, as it has not one but two sinks and a bathtub+shower. The Bulgari toiletries are really appreciated and show once more the hotel owners' attention to the little details that matter. The breakfast is very good, varied and plentiful (but a bit expensive, at 18 euros per person).
The way staff resolved problems- see below The reasons for the poor ratings relate to the lack of air conditioning. During my stay tempratures in dortmund were 30 degrees, plus. I was unable to get an sleep the first night, due to the heat in room and lack of air. For a supposingly 4 * hotel this is unacceptable. Saying that when I complained the next day, the hotel staff placed a fan in my room that resolved the problem (hence excellence ratings for staff). There were also problems obtaining wireless connections in my hotel room- although, again this was addressed satisafctorily by hotle staff- I was provided with a cable connection.
good location in the centre. very comfortable, nice rooms, friendly staff ... perfect
Breakfast buffet is very good and the staff is friendly and helpfull. Good location and the connected restaurant is very good. For my purposes I selected too small room. However I'd like to stay in this hotel again and have already reserved a bigger one.
Beautiful lobby, good location to go to dortmund center, nice breakfast... no airco, and unfortunately the day we arrived it was almost 30C.
It's ideal location for shopping , business and tour.The level of service is very good.The hotel is clean and comfortable.I really liked it. It was very good.If some not , just ask reception and they solve it soon.
Very clean, service was absolutely fantastic. Helpful staff. Breakfast was amazing, delivered promptly, hot and a mountain of food was offered. Would return any time. The inclusion of a ramp at one entrance, and a restaurant with access would be fantastic, would complement the establishement perfectly. We ate out due to the location of the restaurant.
High quality for a very cheap price, nice surroundings Remote control didn´t working, neither the tv without remote...not possible to see tv
The duvets are mighty comnfortable. Good location too. I booked the room in april at 57 euros per night but when I checked out I was charged 87 euros per night, which was the the rate on the day I checked in. Luckily, I had my confirmation email printed out and we could resolve this.
Friendly staff Poor restaurant, two hours waiting unacceptable and wrong orders delivered.
Located in a little woods, which is very nice to walk with my dog in the morning.
For the low price a very good room No elevator
Very clean and comfortable. Excellent beds! A bit far from city centre, but easily accessible if you travel by car.
this is a gem of a hotel just 1mile off the autobahn set in a large park no
Very nice staff. The hotel has recently changed from one brand to another. No elevator to the upper floor in the wing.
light in the room was broken
Clean and quiet, good breakfast, parking on site What is it with these European showers? Is there a design requirement for half the water to go on the floor?
A great hotel very close to the congress center, central park and a 15 minute walk from city center. Free parking and great breakfast (not included). Corridor noises could be heard in the room, the Wi-Fi was expensive (didn't use it), the double room had 2 separate beds.
New, clean hotel. Next to Starlight Express Show. Breakfast expensive.
I like that the hotel is really close to the highway. The floor carpet in the breakfast room is the horror sooooo dirty!
The friendliness of staff good service Close to town centre.Next door to Starlight Express.
Defintelty stay here again
easy to reach
Easy to access, friendly staff
The reception staff were very helpful and efficient when booking in and checking out and everything was as it should've been. Nothing - everything was lovely.
beds were perfect-good quality, duvets instead of sheets with blankets, bathroom was very nice,like new although not new, breakfast was great value-excellent quality and enough choice no fridge in the room
Friendly staff, new facilities, convenient location. Beds could be more comfortable. Room temperature or air quality did not appear ideal.
Everything was fine,except there was no restaurant on the sunday evening.
very confortable hotel, elegant, high level and good price !!
Very good business hotel with great restaurant.
The true kindness of the staff. They even helped me getting out of the parking lot where I ws blocked with rear-wheel traction in combination with snow - I was on time for my appointment! Many thanks and bravo!
very clean, very nice spacy and comfy rooms, quite new hotel, very good breakfast nice stay allround some rooms are to the street which is quite busy, internet wifi was not working in the room, only on the corridor
Friendly welcome from the staff. I stayed over in a superior room which was comfy, modern and clean. Very good hotel. No free wifi internet access
Everything was of a very high standard and in very good locaion which was ideal for our stay (The Essen Motorshow). The staff were very helpful, the food was very good and we look forward to booking again next year for a larger party. There was one thing.... There is not enough seating in the bar!!
Comfortable, clean , modern, good breakfast. I missed a health spa. I had a small break and wanted to have a massage but could not get it because I needed a 2 hour booking.
The location was very good near to the centre; I like especially the good breakfast. I would have needed another pillow, but there were no extras available.
the friendliness and helpfulness of the staff. the cleanliness of the hotel. no
The staff (at front desk, bar, restaurant) was very friendly and helpful, accomodating and competent. The open showers; the water spills on bathroom floor. Missed an exercise room.
We got a suite insted of a room for the same price!
Breakfast and restaurant is better than you can expect.
Hotel was nice and clean, breakfast was decent.
Extremely helpful and friendly staff, comfortable beds, excellent breakfast We found the heating in the rooms too high and also would have liked some drawers or shelves for clothes and belongings
Location is excellent, bang opposite the main central railway station NA
the location is exellent , its near the main train station and the shopping area . i didnt like the services it was poor and they dont have dry cleen in the hotel they take it out side and it takes more then a day to come back , and you should ask them for your dry cleen to bring them back to the room they dont bring it back
Modern, clean and comfortable hotel. Excellent breakfast. Nice staff. Garage access is tight and a little spooky especially for women.
I thought the staff at reception were superb – kind, polite and extremely helpful.
Very comfortable rooms and very good position in the city.
Very helpful staff. At breakfast the service is outstanding, especially from the longest serving ladies.After our 6th stay we're treated like 'family'. In the beginning every guest was entitled to a travel card for the entire Ruhr transport network as fare as Duesseldorf Airport.It is a bit sad that this has been stopped.
Breakfast Reception service, minigym has two machines :). Towels
The room I had was quiet and comfortable. It had tea/coffee facilities and fridge so I could keep some of my own food in it. The staff were very helpful and courteous. The location is good as it was across the road from the station. I did not have a chance to eat at the hotel so cannot comment on the food quality but the breakfast buffet looked good and the dinner menu had some good choices.
The hotel is located nearby the city centre. The rooms were cold, and we're in the winter! The breakfast was too German instead of international and also the restaurante gave a cold feeling.
Restturant food and breakfasts v good Expecting tea/coffee facilities according to my booking, which were not provided
Functional hotel, good for business trip overnight stays.
swimming pool, sauna :)
Rooms are great, super shower and beds, very clean and new stuff. Internet is very fast, rooms are quiet. Staff is very friendly and professional. The pools and sauna's are super, the retaurant is very good, try the starter: salad with duck breast, Fabulous!! The only thing I didn't like about the hotel was that I had to leave it, but I will be back soon.
large room, leisure facilities slow internet, seldom staff at reception desk
Room was vey clean well equipped. Food was good. No English menu and the service was slow. Beer was also warm.
Very new hotel with all expected facilities, friendly staff
friendly staff and comfortable rooms
good room good service
Hotel was modern with a nice blend of antique Indian furniture. Room was clean and comfortable. Staff were very friendly and accomodating.
Newly built hotel, therefore modern rooms with few flaws. Nice shower. Breakfast was not fantastic
friendlyness of the staff and the quallity of the rooms nothing
Cosy, nice, clean, friendly.
Bedroom Suite was as described on the website, very spacious and very comfortable. Location is ideal as it is just 300 metres from the main train station and 5 minutes from the centre of the city. The perfect location for business or pleasure. No complaints. It ticked all the boxes for my trip.
Spacious and comfortable room.
the room the food
Kind service by hotel front desk staff was impressed. Only one thing is the quality of meal served during the dinner but breakfast was quite OK.
the room was very large and comfortable The cafe bar was a separate business and did not open until 5.00 pm
Friendly staff. Clean hotel. Value for money. Hotel bar opening times. Should be open earlier.
hotel, comfort. it was my second time over there and its a pleasure to go there.Suites are very pleasant. i didnt like the fact that the staff made a mistake giving two rooms for me and my fiancee ( we just ordered one) and they did not even apologized for it...in fact they even tried to trick us to pay both rooms.i did not like this inconvenience at all.So when the staff is wrong, its ok everybody makes mistakes, including me, but we should all apologize to each others if so especially them because they are supposed to work for our comfort, not to be right by pride or to trick us...
I found this hotel to be an overall pleasurable experience, with excellent facilities and staff that were warm and welcoming. Te suit was outstanding and the spa a real treat. I thought the location was perfect, close to all amenities and easy to find after a beer! I would definately stay there again.
the staff who were always helpful and willing with a smile.
The spacious room
5 min walk to shopping area. complimentary breakfast very good, nice staff parking costs
Complimentary: Water & Some essential toiletries need to provide. In Breakfast I can expect at least one gravy dish. The pillow supplied may hard one will be helpful for some people like me.
A clean and efficient hotel.
The Staff promptness & service.
Location, room size
Good breakfast Upon arrival I was provided with an apartment instead of a room. This was in a different buidling. Key issue was that no soap was available and the apartment wasn't heated. When I mentioned this at the reception they replied that they didn't have any rooms available.
The staff were really professional, friendly, and efficient.
The location to the theater, and the convience to shopping. Did not like the continetal breakfast. They need to add more selections and add childrens highchairs for families traving with small kids
What I most like about the hotel is their staff who is friendly and very co-operative.
The service from the staff went beyond expectation. All of the staff were professional yet friendly and helpful. A wonderful experience. I enjoyed everything about the Sheraton and will stay there again.
Excellent service and friendly staff Nothing
They did everything well but the place lacked some warmth and character
Overall an enjoyable stay!
discreet ,knowledgable and hospitable staff not enough desert selection for breakfast,(fruits or sweet cakes etc..)
The front desk staff are really nice, helpful and approachable. A little bit too expensive on little things like small pack of peanuts and beverages which I recon should be free.
sitting on the terras adjacent a beautiful park for lunch and dinner enjoying light meals during terribly hot summer days.
clean The service at the bar was very slow in fact we ordered 2 coctails on saturday night and even after half an hour we still hadn't got them so we told the girl not to bother and went up to our room. Also refills of coffee, sugar and milk in the room weren't done and the staff explained that they had problems with the mini bar staff
Room was excellent Bar and restaurant were too expensive. €8 for a half litre of beer and €23 for a breakfast was too much. I paid €23 for an omlette a coffee and an orange juice. Too much.
Everything was fine and the staff very helpfull
The hotel was situated ideally for my stay i attended a racing pigeon convention and the hotel was not more that 10mins walk to the arena that it was staged so no transport costs. Also the staff and room service was excellent during my stay.
The staff was very friendly and helpful. The room was very comfortable, clean and modern. The location was very convenient. The in-tub shower was awkward due to limited size of glass partition.
Location. It is perfect if you wish to go to the Idulna Park Stadion and well connected to the city centre. Breakfast was good too. Common areas are not too welcoming
The usual Hilton high standards with excellent staff, all of whom spoke perfect English. Great location overall. Although slightly remote from Dortmund centre, was easily accessible by underground, that was only 5 minutes walk away.
Large swimming pool. Great breakfast. Far from the city center.
Nice sorrounding, excelent staff, perfect breakfast Size of the rooms
Friendly staff. Superb swimming pool/spa. Excellent breakfast. Internet access too expensive.
Just a brief overnight stop but food and service excellent
Cleanliness, modern, comfortable. Very friendly staff. Good location to the westfalhallen. Tea/coffee facilities. Room service was quick and lovely well presented. I would recommend this to anyone.
The quality of the room, amenities and breakfast is excellent The personel in general was very gentle. But at check-out we were asked to pay theparking (even our rate included it) and the person at the front desk was not nice at all: we showed our reservation (which was in french) and she argued that she could not understand french so we would have to pay the parking. At the end she agreed not to charge us but she was not happy about it, and not nice at all. Such a hotel should always have helpful staff that fullfill its customers inquiries and needs in kind way.
The hotel was very clean, staff were extremely helpful and their command of English excellent. Very conveniently situated and would definately visit again. Minor point - as non-smokers, it was not very pleasent having to walk along the ground floor corridor amid the smell of stale smoke.
The staff are very helpful on the front desk I booked a room on this site for double room single person and got a room with 2 single beds join together and the blacket was very small and a single got less then 5 hours sleep
Good facilities, clean and helpful staff. Please note room cooking facilities were of no interest hence value for money rating, if I'd wanted such facilities then I'd rate higher: excellent. Restaurant menu for dinner given standard of hotel and prices was a bit uninspiring. Pity can't include Breakfast in room rates, appreciate given catering facilities in rooms this may complicate the companies business model. NO Kettle in room! Some organized bicycle parking in underground car park would have been good althoguh I was able to use car park, getting bike out was a fag as I had to carry it up stairs, gates only operate for large metal items (cars), but again staff were helpful in this aspect..
every thing what a guest expect no
I liked the location and the rooms were nice and clean . I liked also the kitchenet in the rooms .
The hotel has its own parking celler, available for €7 pr. night, which is great if you haven't got the required Umwelt mark for your car yet. The staff spoke excellent english, and where very friendly and professional. Also, facilities were superior to many other hotels in the same class, so there are lots of reasons to visit this hotel.
The hotel was well situated for attending a concert/show. Staff at the hotel not very accommodating, in particular the manager. Internet access available but unreasonably expensive. Parking is expensive given the location, and on-street parking is not always available. Facilities are very dated. Some of the rooms on the first floor are not accessible by lift; stairs only.
Breakfast was excellent. Lots of choice. The outside appearance wasn't so appealing. The initial impression of the hotel was not so good. However once inside the hotel was found to be quite comfortable.
Staff was very courteous. The room was very spacious with a large window and nice view.
The cleaning staff opened my door twice early on a Sunday morning ...
the location, since we spent time in the arena
The best thing about the hotel was the friendliness and helpfulness of your staff.
The twin bedrooms are very comfortable and relaxing
I was there for 2 nights. I don't travel to Europe very much at all so don't have a ton of comparisons. Overall felt like an American hotel except gym was very very limited. Nice staff that spoke English fluently.
Nice and clean room, got nice deal via Bookings.com, good value for the Sunday brunch at 17 Euro. ... guys you said four questions ! bye now
Modern furniture Very clean bathroom
Cheap, Cheap, Cheap................................... Needs to be cleaned!!! Dusts are all over right at the moment of entry... There was no bath tub...just small shower booth.
The room was good. But I expected it much bigger for 5 star hotel. The room had no bath, just a shower.
Bathroom could have been cleaner, toothpaste on mirror frame from earlier costumer.
Very quiet and comfortable hotel with decent sized rooms and very professional personal. Very nice breakfast.
Breakfast was excellent, my room was very spacious, with a superb bathroom. The layout of the bedroom was also good, and I loved the Reception area with its Christmas tree and festive atmosphere. The glass elevators are also very attractive. Room 308 did not have any drawer space to put clothes in, only hanging spare in the wardrobe
some of the staff were very nice and helpful; The gym is a joke, dont even think about bringing your gym-stuff; During my stay it was very hot in Dortmund and there is only this mini terrace out front the hotel in the bare heat, no umbrellas; I found the bed too short (they should check out Hilton or Marriott for their beds!); the TV too small and old; this hotel needs to loose a star and be downgraded;
It was close to the Westfalenhallen The underground parking was very narrow and expensive.
I love the bath tub and the beds are the best I´ve found. My back hurts a lot but I had no pain in the morning, which is a miracle. We slept to well and missed breakfast the two mornings we stayed at Mercure Hotel. We also missed the train to the airport because of this :)
the general standard of furnishings The double bed turned out to be two singles pushed together. The TV was a little confusing to operate.
easy to reach Iduna park stadium, 10min walk. we luckily met Shinji Kagawa at the reception in the hotel just after the match with Volksburg.Hotel stuff recommended us a nice Mongolian food restrant near the hotel. Baby bed. Nothing.
very spacious room, very clean
friendly staff, good location, faultless service.
the comfortof the room,near the congresscenter
A lovely hotel, beautiful setting, near the city centre
The building was pretty the food was good the staff very helpful The bed was very hard
The bottle of champagne as a honeymoon gift was lovely.
Park near the hotel
Comfortable - Good breakfast Arrived around 11pm, and found there was no hot food available
Calm Funny having an empty minibar / ridiculous
Very helpful & pleasant staff
Privacy and location.
The air conditioning wasnt woking in the hotel over the weekend.
The proximity of the hotel to the Westfalenhallen ice rink. The single rooms were very small, and a bit like a cell!
The hotel is ideally situated for events at the Westfalenhallen just 5 minutes from Hall 1. It is also 5 minutes from the Stadtbahn and bus stops for easy and cheap links to the city centre and minutes from the football stadium. I booked a standard room at a bargain rate which turned out to be a "traditional room" in the old, unrenovated wing. I worried about this but the room was fine if a little basic - more than adequate for my overnight stay. The included breakfast buffet was excellent and free mini bar (soft drinks & beer) & internet were also included in the rate. I would not hesitate to recommend this hotel for a visit to the Westfalenhallen area. The soundproofing in the "old" wing is not particularly good and the wireless internet connection is a bit iffy (I sat in reception to get a better signal).
Great location for the football
Lovely room and view, pretty gardens, friendly staff, close enough to underground, near to stadium & running track
The room was spacious. Separate toilet and bathroom was also nice. The complimentray mini - bar of 2 beers, 2 waters and 2 juices is a very nice idea. Had food at night. Soup was cold and tasteless. Service was rushed and it felt as if I was intruding even though it was only about 21.00
The staff were very accommodating in allowing me to stay at the hotel until 4pm when I did not arrive there until 3am! Many hotels would have thrown me out at midday or charged me another day rate Best Western Parkhotel Westfalenhallen is a 4 star hotel, but also has a wing where the rooms are certainly not 4 star!
Everything was OK! Nice hotel - worth the money!
We had a very pleasent stay in the Parkhotel. Staff was very friendly. We booked a traditional room, which was much cheaper than the other rooms. These rooms are not renovated, but very acceptable. The rooms are not big. Breakfast was really nice! The sauna is very nice and neat. We asked for a non-smokingroom, but didn't receive this. I must add that all rooms were booked.
Its location for the football. only a couple of minutes walk from room to stadium.
nearest hotel to the soccer stadium. more than enough room space. restaurant service was slow during the lunch time which made some of the customers unhappy including myself.
Stayed in the hotel for only seven hours and did not see much besidesour room. No
It was nice and clean but a bit far from city there where no shop around this hotel
My roo was lovely and quiet, well decorated and the buffet breakfast in the morning was fantastic the free minibar only had one alcoholic drink in it and that was a bottle of german beer
Location of the hotel, near to the Veltins Arena Stadium and the motorway.
Nice room and nice/firendly people. This is the hotel where I like to stay. Everything is smooth, well organised, quiet.... Time to check in was too long but still acceptable.
good undercroft parking, rooms spacy and nicely decorated. The restaurant offers a good menu and breakfast was enjoyable. There is very little to do in the hotel and to go out you will need a taxi. But if you are by car there is no problem. But the thing I disliked most was the smoking in the restaurant. Although we asked for a non-smoking table we were seated next to a table of smokers.
Very nice hotel, good staff, very polite and friendly, helpful at all times Not much to do in the area.
very nice rooms - quite envirement - good service and fantastic restaurant
Very comfortable and well equipped rooms. Excellent breakfast and very friendly staff.
the size of the rooms nad the services provided by the reception staff as well as the restaurant staff.
the hotel has a good location and the staff is very friendly and helpful. the buffet breakfast is really delicious. the room was spacious, but the fortuniture a little old fashioned.
the staffs was effective.
Very central and nearby to location of seminar.
Desing and quality were really excellent. The room was confortable and a very good price/quality rapport. Very close to teh city center.
The staff was very friendly and accomodating. The hotel is very nice, inside and out.
All was exelent. Would have no hesitation in recommending this hotel to anyone.
Located conveniently near railway station and city center. Shopping street is just across the corner. Very clean room.
Very helpful and friendly staff comfortable rooms. Very noisy in the early hours think must be night club near. also thought the breakfast was expensive
The family room was very spacious and even had a small seperate room for our kids. The beds were comfortable with great, fluffy duvets. The bathroom was spacious with a large double sink. The breakfast was delicious with a large selection to choose from.
room space, cleaness, location, good breakfast buffet a bit old style but ok