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The extreme thoughtfulness and friendliness of the staff, extremely courteous. Room was slightly shabby..
The food was good in the evening, and the staff were very friendly. the coffee was first class.The continental breakfast was a bit hit and miss. However the room was very warm. The room was a single on the front of the building, and was very noisy due to the traffic, when lorries passed by, the bed would shake .The bright neon pub sign lit the room like a breckon beacon.
friendly staff, clean room.
The bar and lounge area were lovely. Nicely decorated, friendly and inviting. We were quite concerned about the security of the hotel. The door to our room did lock, but you weren't able to put a dead-lock on, and there was a gap around the door, which made it feel a little insecure. One of the windows didn't lock, so we were reluctant to leave any valuables in the room, and when asking how to get back into the hotel in the early hours, after a wedding, we were surprised to be shown a door that is left unlocked at all times, giving access to atleast the bedrooms. The room was ok, but basic. It was clean, but the tv didn't work. This didn't matter too much, as we didn't spend a lot of time in there, but I would expect it to work!
The location was very good. The room was small but the picture shown was quiet big.So one should not deceive customers like that.
Location near Gatwick Airport. Friendly staff / owners. Good atmosphere.
Pleasant staff. Standard breakfast ok. Room was not clean and anyway needed refurbishing. Shower was pathetic dribble. Unpleasant smell in room, possibly from air freshener.
Good evening meals at a fair price. No English breakfast available although Continental was substantial.
Very friendly service. Room was of a good standard, very comfortable and quiet. Good night's sleep!
Friendly, polite and helpful staff. The bed was lumpy and uncomfortable.
The rooms were very comfortable and clean, with nice fresh linen, plenty of tea and coffee, and a kettle for us to use. The hotel was nice and quiet at night, Cosy bar area and good food. They were a little understaffed, presumably because we went out of season. We often had to wait a while at the bar or reception or go looking for someone.
relaxing easy atmosphere. Comfortable beds and excellent breakfast. Best find yet!
The food, the service & the real ale
It was peaceful and relaxing.
Quiet, with friendly staff. It's a bit shabby and could do with redecorating. Wallpaper peeling in the dining room.
One of the better hotels I have stayed in, in the UK. A bit understaffed though
quiet and beautiful setting
comfortable and friendly- especially in the snow!!! although I had a non- smoking room as requseted it was next to a smoking room which I could smell quite badly-perhaps there could be non smoking rooms in a block together?
The food was fantastic. Perphaps a little more than we would normally pay but the cooking and flavour was an experience to be highly recommended. All of the staff were friendly and helpful and our room was nice and quiet. Perphaps the beds were not as comfortable as our own - but maybe that is an age thing..
The place was fantastic, the food was some of the best i have experienced in London in the past 20 years and the staff was very helpful in our stay and getting around London. None at all - this place is a must for people coming to that area.
The staff were mostly very friendly Although the cottage was very nice, we were expecting a superior room with a kingsize bed and bathrobes etc. As it was cold , the heating could have been on when for when we booked in. It was freezing! We wanted to eat in the restaurant but were told it was for restaurant meals only and we wanted bar food. I felt it should have been allowed as we were paying guests. We did state this.
Comfortable, Quiet, Good Food - excellent.
After a long journey, the friendly, relaxed welcome was just what we needed. Breakfast set us up for the next day - right through to teatime!
the four poster bed the dumplings at the meal...game casserole and dumplings not good,the tv was not very good,only one channel found with good picture.
The room was perfect. The staff at the morning breakfast was really friendly and gentle. I really appreciated my short stay. I will surely book it again. It's not really within easy reach from the station if you are travelling by train.
quality of customer service 5* main restarant prices were high
The comfort of the room and helpfullness of the staff Meal in restaurant was a bit pricey
The restaurant food was really lovely though pretty pricey! The room was tastefully decorated and comfortable. One of the drinking glasses in the room was filthy, not a big deal but pretty unpleasant when I picked it up to use it. The room had no bath, only a shower.
location and parking I have now stayed in four English Inns and they vary in service.I had to take my luggage up two flights of stairs no assistance was offered.The remote did not work.No heating in the morning so it was very cold.This hotel is o.k. if you get a cheap deal but not full price.
Young staff at breakfast service were delightful The Hotel was a disgrace and I was ashamed for England and I have sent a letter of complaint to your customer service - Old English Inns Head Office @Bury St Edmunds. This hotel is idealy situated in a beautiful Village in the Garden of Kent and would posibly have many visitors from Chartwell and Hever Castle and it was sad - paintwork shabby, ceiling paper falling down, carpets and curtains were grubby, furniture chipped and dusty etc etc. Also no security at all after 11pm - you have to go round the back door entrance, dimly lit and let yourself in, inside badly lit and no directions to main reception area or staircase. I found this so sad and would never stay there again - after living in Kent for over 20 years - I would never recommend it either to anbody and also I found the Saturday morning reception area rather off putting, as a dog was also there to greet me, office area was very scruffy and untidy - I could go on but have not enough time.
One of the best breakfasts that I have had at a hotel or B&B Room decoration was a little 'tired'
Our room was quite dark with no main light. A bulb had also gone in the ensuite which resulted in a dark bathroom. The decor could do with a freshen up as walls skirtings and window frames all showed signs of tiredness.
Friendly atmosphere Bar shuts at 11pm on Sat! Also no high chairs for children
The friendly staff
The staff were nice and friendly & service for breakfast good. There was no one on reception and at one point had problem getting one of our group into room, but luckily one other persons key fit, so could have done with someone on reception to save headache.
Well located the village was very interesting, lots of interesting if very expensive shops.Very good dinner in hotel
Good central location in the town. Very good on-site parking. We felt very safe. Good bit of general wear and tear; peeling wallpaper, broken and detached bathroom tiles, rotting window sills. Price may have been fair for the location but certainly more than I would expect to pay for the general condition of the place.
Attractive rooms, nice friendly staff, good food and beautiful surrounding countryside. The bed mattress was a little uncomfortable