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The room was a very good size and so were the on suite facilities.friendliness of all staff was good The bedroom carpet needed to be cleaned or changed
Breakfast - Room was of a reasonable size Reception - appeared 'phased' by situation including dog which property's web-site said were welcomed at no extra charge and this was found not to be the case! Room, although reasonably contemporary was beginning to suffer from the usual British disease of lack of maintenance and care!
The decor; comfortable bed A smell of smoke permeating from the bar beneath the room.
Room was very nice good size & very friendly staff I think it was a bit over priced £90.00 seems a bit expencive for a pub. Breakfast the fresh cooked was good but continental a tad tight hardlt anything.
I enjoyed the spacious room and large bathroom. It was very romantic and warm.
Most importantly the duty manager was an absolute star! She made really all effort to make us welcome and was very efficient indeed! A service with a smile and personal touch that you can not find very often anymore. The room was excellent apart from our little problem in the night everything was brilliant. Plumbing! The radiator in the bathroom was banging all night which limited our sleep to a couple of hours max and unfortunately marked an otherwise superb stay down.
Friendly helpfull staff. Good food. Parking could be a problem.
Within walking distance to the venue where our function was. We were told that the room was one of their luxury rooms, not sure where that idea came frrom. Carpets up the stairs and in the room were very dirty, room size ok, old sash window that was permanately open, mind you it was so very hot and stuffy in the room all night that we would not have wanted in closed. Room passable certainly not luxury!
Property in very good condition & clean Book a double room online, on arrival find that there was only a twin available
A very good location in the park area. the food was excellent and the staff where very helpful. No would use this hotel again.
The room was perfect. The staff at the morning breakfast was really friendly and gentle. I really appreciated my short stay. I will surely book it again. It's not really within easy reach from the station if you are travelling by train.
The restaurant food was really lovely though pretty pricey! The room was tastefully decorated and comfortable. One of the drinking glasses in the room was filthy, not a big deal but pretty unpleasant when I picked it up to use it. The room had no bath, only a shower.
quality of customer service 5* main restarant prices were high
The food was fantastic. Perphaps a little more than we would normally pay but the cooking and flavour was an experience to be highly recommended. All of the staff were friendly and helpful and our room was nice and quiet. Perphaps the beds were not as comfortable as our own - but maybe that is an age thing..
After a long journey, the friendly, relaxed welcome was just what we needed. Breakfast set us up for the next day - right through to teatime!
The staff were mostly very friendly Although the cottage was very nice, we were expecting a superior room with a kingsize bed and bathrobes etc. As it was cold , the heating could have been on when for when we booked in. It was freezing! We wanted to eat in the restaurant but were told it was for restaurant meals only and we wanted bar food. I felt it should have been allowed as we were paying guests. We did state this.
the four poster bed the dumplings at the meal...game casserole and dumplings not good,the tv was not very good,only one channel found with good picture.
The comfort of the room and helpfullness of the staff Meal in restaurant was a bit pricey
Comfortable, Quiet, Good Food - excellent.
The place was fantastic, the food was some of the best i have experienced in London in the past 20 years and the staff was very helpful in our stay and getting around London. None at all - this place is a must for people coming to that area.
relaxing easy atmosphere. Comfortable beds and excellent breakfast. Best find yet!
comfortable and friendly- especially in the snow!!! although I had a non- smoking room as requseted it was next to a smoking room which I could smell quite badly-perhaps there could be non smoking rooms in a block together?
It was peaceful and relaxing.
quiet and beautiful setting
Friendly, polite and helpful staff. The bed was lumpy and uncomfortable.
The rooms were very comfortable and clean, with nice fresh linen, plenty of tea and coffee, and a kettle for us to use. The hotel was nice and quiet at night, Cosy bar area and good food. They were a little understaffed, presumably because we went out of season. We often had to wait a while at the bar or reception or go looking for someone.
Very friendly service. Room was of a good standard, very comfortable and quiet. Good night's sleep!
One of the better hotels I have stayed in, in the UK. A bit understaffed though
The food, the service & the real ale
Quiet, with friendly staff. It's a bit shabby and could do with redecorating. Wallpaper peeling in the dining room.
The friendly staff
Good central location in the town. Very good on-site parking. We felt very safe. Good bit of general wear and tear; peeling wallpaper, broken and detached bathroom tiles, rotting window sills. Price may have been fair for the location but certainly more than I would expect to pay for the general condition of the place.
Attractive rooms, nice friendly staff, good food and beautiful surrounding countryside. The bed mattress was a little uncomfortable
Young staff at breakfast service were delightful The Hotel was a disgrace and I was ashamed for England and I have sent a letter of complaint to your customer service - Old English Inns Head Office @Bury St Edmunds. This hotel is idealy situated in a beautiful Village in the Garden of Kent and would posibly have many visitors from Chartwell and Hever Castle and it was sad - paintwork shabby, ceiling paper falling down, carpets and curtains were grubby, furniture chipped and dusty etc etc. Also no security at all after 11pm - you have to go round the back door entrance, dimly lit and let yourself in, inside badly lit and no directions to main reception area or staircase. I found this so sad and would never stay there again - after living in Kent for over 20 years - I would never recommend it either to anbody and also I found the Saturday morning reception area rather off putting, as a dog was also there to greet me, office area was very scruffy and untidy - I could go on but have not enough time.
Our room was quite dark with no main light. A bulb had also gone in the ensuite which resulted in a dark bathroom. The decor could do with a freshen up as walls skirtings and window frames all showed signs of tiredness.
The staff were nice and friendly & service for breakfast good. There was no one on reception and at one point had problem getting one of our group into room, but luckily one other persons key fit, so could have done with someone on reception to save headache.
location and parking I have now stayed in four English Inns and they vary in service.I had to take my luggage up two flights of stairs no assistance was offered.The remote did not work.No heating in the morning so it was very cold.This hotel is o.k. if you get a cheap deal but not full price.
One of the best breakfasts that I have had at a hotel or B&B Room decoration was a little 'tired'
Friendly atmosphere Bar shuts at 11pm on Sat! Also no high chairs for children
Well located the village was very interesting, lots of interesting if very expensive shops.Very good dinner in hotel