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modern room decoration, clean ,well located, friendly staff
Very good Hotel with big parking and nice rooms.
clean, quiet, comfortable, friendly staff bar closed at 11pm! not all facilities operational yet (gym e.g.)
clean, mordern there is no pool, dinner was pricy and not that great.
Very comfortable room , friendly staff , good gym , good restaurant , both for dinner and breakfast . great location for motorway I had to wait 20 minutes before giving up attempting to check out . not enough capacity to handle the number of checkouts when busy
Nice room Room, equipment was good.BUT Our bed was terrible, it was dirty -with blood and hair!!!!!the sheet wasn't changed!
Clean simple and well-designed faciliies, easily seen from the motorway, large bathroom, good cooked buffet breakfast Location is on a commercial retail park
Cleanliness,decor and parking a big hotel with no proper Restaurant, located in an industrial estate and we found it difficult to locate. A car is a must.
A nice, modern hotel with a surprisingly good restaurant. Location is exellent if you travel by car.
Clean modern and comfortable. Detailed directions from the main roads could be improved.
Ok, old fashioned hotel. If you're lucky (we were) you get a small balcony facing the square. Good restarurant at hotel, adjacent to square. Uncomfortable bed (pillows), generally ok, but a bit run down and old fashioned. Small bathroom w shower.
Big beautiful rooms, perfect location, very nice helpful staff. Beds are not very comfortable.
Excellent location and fantastic view from room No air-conditioning and road was noisy with window open
Had this hotel been renovated and modernized it would be a jewel because of the perfect location . The windows are new and you can't hear the noise of the traffic outside. The bathroom is fine but the rooms need an upgrade. No carpets please. The location is the best, waterfront and historical center right there. The staff were amazing , friendly and calm. Some parking available. The breakfast was average to disappointing, but we only stayed one night . The room we had needs a designers touch,
We had stayed at this hotel once before and found it met all our needs. The staff is very accommodating and helpful. On our last visit our room overlooked the square and had a balcony and had great views of the lake. On this visit our room faced the lake and was gorgeous. Very attentive staff at the restaurant and the food was great too.
The possibity of parking, the staff speak french, the location vue on the lack Anythings
The view Small room, Old bathroom,
location rooms too small
location is wonderful, hotel staff especially breakfast staff really helpful,old style but comfortable hotel. decoration,needs refurbishing.
The location of this hotel is one of the best in Lake Como and very close to the 2 Train stations for Como and the docks, our room was overlooking the lake, amazing views, highly recommend it if you visit Lake Como. Pepe Nero Restaurant is the one to go to if you visit Lake Como... No Iron in the room, they charge for ironing starting from 3 euros and up, depending on what you iron. TV was paid and so was internet access and music. Do not be put off though, this is a great hotel, affordable, best location in Como, amazing lake views, spacious and clean rooms and very helpful staff, i would go there again and again...
Central location, beautiful view of the lake. Room was quite small, bathroom in serious need of renovations.
Great room and facilities perfect
Bar staff was wonderful, friendly, prompt, attentive etc. Relaxing in the bar was very comfortable and enjoyable.
The location is excellent. Right on Lake Como. Staff was very helpful. Piano bar made the nights much more fun. Great restaurants, we had a fantastic dinner.
beautiful site of hotel. we had a room overlooking the lawn and a view of the lake. the maitre d'hotel at the restaurant helpfull and efficient. the quality of the bread was not so good. 15 euro per day parking fee felt a bit steep considering the hotel rates;
We had a marvellous time and were well looked after. The staff were attentive without being pushy.The lakeside restaurant is a particularly idyllic setting. Not a dislike, but a suggestion - an individual daily paper delivered to the room (albeit a day behind if English).
You had to pay for a wifi connection - unbelievable considering how much you pay per night
Nice hotel and setting I found the hotel very impersonal. We weren't informed about the boat which goes around the lake as a form of transport, when we asked the best way to shops etc., we were told to use a taxi which cost €30 for a short trip. There is a stop for the boat, which is much cheaper to get around and far more pleasant, just in front of the hotel.
Great cocktails in beautiful bar Beautiful views of the lake and gardens Very well located close to Cernobbio and Como All services available All amenities were functioning well. Comfortable spaces. Quiet rooms. Outdated style and decoration
The hotel staff were excellent in all egards. The location was spectacular. The food and bar service were of particular enjoyment. The hotel could use better signage regarding what to do with your car upon arrival. I initially used a pay lot that I thought was connected with the hotel only to learn that the hotel has its own parking structure, but it was not well marked.
The hotels location and the Imperiale restaurant The hotel arranged the transfer back to the airport.It was the most hair raising experiance we have ever had
The setting and view was spactacular. The breakfasts were ample and the restrurant was great. The pool area and the pool were kept very clean.All of the staff made you feel that they really appreciated your choosing to stay there. Another nice feature was getting the direct sun rise in the morning. Some of the hallways need updating
friendliness of staff , willingness to accomodate
Sevice and nice panoramic view Small shower size
The good service and professionality of the management. We felt very welcome.
The view is great and the swimmingpool is perfect Rooms are too small, shower did not suit for my pregnant wife (too small). The matrasses and beds are too old. Breakfast is too standard. This hotel deserves only a four star for its view, the rest of its services is (far) below a four star quality.
We were made to feel very welcome The only complaint was that we could not use the pool. One of the main reasons we booked it (having 4 children) was for them to have a swim.
Wonderful view of lake Como. Very nice staff. it takes exactly 15 minutes to walk down to the city... its not that bad but don't book this hotel if you hate walking. Taxi is about 18 euro.
The lake view and the new swimming pool Friendly staff restaurant was closed, room was very small and was very expensive
The view was what I expected... sweeping views of the lake and mountains from up on a hillside.(if you get a balcony room) We got lucky and did get one. Friendly staff. Clean and the wireless worked well. By U.S. standards the room would be considered sub-par. The mattress was a joke and I could barely turn around in the shower and I'm a skinny man. For a European room it was pretty nice.
Lovely location, helpful staff, quiet, small rooms -some bathrooms extremely tiny and no baths. Bathrooms
Very warm welcome from most of the staff. The breakfast had a good selection of food and the rooms were very comfortable. Hotel was bit further out than we had been lead to believe and bar closed too early.
The hotel has a swimming pool and a good parking place. The location is too not far from the city centre. The room size and the breakfast (including a high chair for my daughter) are also good.
Great breakfast. Good base location to explore the lake district. The pool was not heated. The robotic cleaning machine was left in the pool.
The location The hotel does not have a good service and quality at this moment everything is close there I mean the solarium, restaurante, swimming pool , they do not have even a bell boy. you only can sleep there. the breakfast is poor although the breakfast time is until 10:30, if you go around 10:00 AM everything is finish.
The free use of the bikes was a nice touch - a good way to explore Como. The roof top restaurant was lovely too.
Good location,free parking,good size room,fair breakfast, efficient service,furniture/equipment new and in good condition.It was one of the few hotels where special requests were actually taken into account(e.g:we were a group and some of us requested twin beds others one double bed and we did get what we asked for) thin walls,view not very enticing:a construction site right in front, wi fi -5euros per hour, no vegetables and just apples for breakfast,lake is quite far from hotel
The small TV set was so small I could not see it from the bed. It must be the smallest TV in the world.
The staff The location, the environment (a builing in construction nearby), no view of the lake,
It is a pretty hotel, very clean, excellent room, good breakfast. Maybe a little bit expensive in the price quality relation. But it would stay again there. A little far from downtown and the lake
The reception staff were very helpful with a great attitude. It is quite far back from the lake side and historical area (a 15-20 minute walk), however, the walk is through the high street and you don't really notice the distance.
I have booked this hotel for my daughter for her wedding reception Nothing that I know of
good location, great views, staff excellent bed quality was below expectations
Location Reception staff very friendly Room small - not even a desk in a 200+ eur room No free wifi in rooms eventhough advertised (only in lobby free) Breakfast very basic - even an omelette or orange juice has a surcharge of 8 eur. Too crowded in breakfast area due to a too small buffet All in all not worth the price - place would be good for 125 eu max.
great location and fantastic view of the lake! the furniture where a little bit dated, but in good condition overall.
The location of the hotel is very convenient - it is on the shore of the lake, and 20 meters from the railway station Como Nord Lago, which connects with Cadorna station in Milan. Also there are some nice places to eat nearby as well as the city center. Also the design of the dining room is nice, makes the impression of a real castle! And the breakfast was fine: all the typical buffet food + salmon (which is not common at all for many 4 star hotels) + plate of different kinds of cheese + good selection of fruits! The room was a bit small and nothing special indeed. The dinner was expensive - we were offered 35 euro per person offer (that was already discounted price) including 3 meals from the menu and a bottle of mineral water. At the same time, u can find in nearby restaurants 18 euro per person touristic menu, including also 3 meals.
Loved the position in Como, close to centre of the town,and found the staff very helpful. We were not in an expensive room but were given a corner room with views over the lake and the mountain. A little tricky connecting with internet.
arrived late to be greeted by a very helpful night receptionist, n/a
Ease of registration at start and at check out, garage car parking arrangements and efficient car retrieval at end of stay, room with a view of the lake + large picture window. Self service breakfast. Would have liked tea/coffee making facilities in room. Beds are hard. A swimming pool/outside lounger area would be good - other hotels on Lake Como have this facility and it is appealing to tourists.
Nice hotel and i recomended it.
Breakfast and the localization. horrible rooms
Staff very friendly, beautiful views of the lake. Room was very small for the price.
Room was comfortable, space was adequate, quiet. Food service was excellent. Water damage stains on ceiling. the tv english channel, CNN did not show a picture--sound was ok
Charming Central stylish and good food. Nice old style None
Gepflegtes Hotel im alten Stil an bester Lage. Gute Parkiermöglichkeit.
Central location and very nice room for the price. It was quiet, even though our room overlooked a bus stop and main intersection. Very large bathroom for Italy - we had a triple room - and the off street parking was very convenient. Quick check-in and service in the restaurant. Very small television in the room - need to replace with a small flatscreen.
a typical italian hotel in the centre of everything the restaurant was very good only the manager was not so well dressed every day the same trousrs and sweater.
The service was very good. I only stayed one night and I warmly welcomed and accomodated. Could improve the WiFi and internet access.
Quiet and well placed in Como. Bar not open during evening - not sure why.
Good location & comfortable hotel Cleaners missed out parts of bathroom Could not ger a coffee mid afternoon
The room was really good for us with four kids (two babies). It was good value for the price considering the breadfast was also included. some people say it is loud. It is not really quiet but it is in the middle of the city and keeping this in mind it was fine.
nothing. Breakfast staff were very rude and surly. Accounts charged incorrectly this problem has now been resolved by E.mail.
good time, good location, helpful staff
lake view room was breath taking it needs renovation
the view is fantastic decor tired in rooms and lobby and restaurant/bar , the view saves the day ! comment, the hotels location means they dont have to try and impress ! I guess !
Very good location. clean room. nice breakfast Hotel need urgently a renovation
I found the staff friendly and helpful. Room was comfortable and clean.
The restaurant was very good. The hotel was surrounded by one-way streets and it was difficult to go from/to the parking which was actually located in another hotel.
the location and staff were excellent
Location, Great Lake view Bec
Nice central position with great views of Lake Como and the mountains, convenient for exploring the whole area with good access from airports.
I loved its location (Barchetta is situated at the central plaza of Como) and the kindness of the hotel's staff. Everyone was very friendly and receptionists gave us very helpful information about the city. The breakfast buffet was not very impressive, given the fact that Barchetta is a 4star hotel.
Location in the centre Was no new soap after room cleaning, very poor breakfast
breakfast and the clean rooms no
its central location and helpful staff
We liked the central location of the hotel, both to the town, and to the stations. The hotel was clean and well run. The staff were friendly and helpful. The continental breakfast was was very good.WE Were extremely happy with our entire stay, so much so that we returned before flying out. Would have appreciated if the bar/coffee bar were open during the day/evening.
Friendly staff. I wanted to exit the hotel to go running at 7am one morning and could not get out (the door was locked). I had to wait 15mins before a member of staff opened the door for me.
close to train station and town, large room (and bed)and bathroom. breakfast was basic and could be improved, hotel internet computer was not working and they didnt seem to care
noise from ventilation shafts
The hotel was right in the centre of Como, which was perfect.The rooms were nice and clean and had everything we wanted. The staff were professional and helpful. The only thing that let the hotel down was its breakfast. We have been to Italy on numerous occasions and it's the first time we have ever got bad coffee. I didn't think it was possible The coffee was terrible, and the bread rolls were stale, on both mornings which was disappointing (although we were saved by fresh croissants)
rooms: it was modern, well decorated, clean. location is at city center. breakfast can be improved. it may include some vegetables. but it is ok.
Staff were friendly, helpful and the restaurant excellent. Our second stay here.Fabulous views of the lake. car and road noise quite intrusive but little can be done to reduce this.
Staff were very friendly and obliging.
Nice hotel and nice room The AC didn't work and I told them to fix it and nobody did. Terrible two nights of sleep
The location, relaxing atmosphere and restaurant The restaurant closes on a Monday and there is nothing of the same quality near by
cleanliness and firiendliness and helpfulness
Perfect view, perfect restaurant When I tried to cancel a second room on my second stay, no discount for variable cost
Fantastic view of the lake, especially at sunrise. Restaurant was amazing. No pool, someone else's hair was in the bathtub, and the parking spots in the garage were almost too small to park in and cost over 20 EUR to park. There are better locations in rthe esort towns with more frequent transportation access.
The location as a direct view to the lake Hotel services
The view was amazing! Excellent hotel and food. A good 30 minutes walk from the center but worth it.
Waking up to the view of the Lake, quietness of location. One very snippy waitress at the morning buffet.
Location is perfect: view on the lake is amazing + old fashioned style is great given the above, the facilities should correspond to the location - there was not enough washing stuff and bathtubs were not of a good quality.
nice location room is small,and we cannot use TV.
This hotel is well placed but suffers at present from work along the lake front. The superior double room would have been a good single room by four-star standards.
service quality, location, very friendly pricing
The reception staff were excellent. Room was very comfortable n/a
The room was lovely and the facilities were excellent. The availability of the restaurant on the terrace was a god send for tired travellers like us. We had a wonderful meal and the service was friendly and efficient. Thank you. The view of the lake was quite limited from this room. Perhaps it could be more accurately described as "lake glimpses!"
Excellent renovated room (junior suite) in the new wing of the hotel. Breakfast variety limited
Excellent location on the lake front, very friendly staff and a good restaurant with a beatiful terrace. The "superior rooms" were surprisingly small. The hotel seems to be renovating them incrementally as the standard in the three rooms of our group were quite different,
The receptionist was very friendly and helpful with directions to good restaurants outside the hotel. The hotel restaurant does have great food.
We were taking an early train to Switzerland from the Como rail station and the location of the hotel was very near the station. We thought it was very overpriced compared to the other hotels we stayed in on our trip.
This was a clean and comfortable hotel, with a wonderful restaurant just steps away. We were also able to park our car in front of the hotel, which was a major convenience. The location is a bit removed from the old town and lake but certainly easy to get to.
Friendly staff. Cleanliness. Location. Breakfast v.basic. Quite expensive.
the friendliness and helpfulness of the evening and night staf, who resolved an initial problem immediately and gave us plenty of information on the city and the surroundings. the heating in the bathroom: works during the night, is cold in the morning.
The hotel room and bathroom were a very good size. The hotel was within walking distance to the train station(Como San Gimagno) and to the lake and town. Continental breakfast was adequate. Express train to Milan Centrale took 30mins. No tea/coffee making facilities in the room. I think some background music in the breakfast area would be good as it is very quiet.
Location, good restaurant nearby, friendly helpful staff
It´s close to San Giovanni train station, very quiet. No safe in rooms, no breakfast served in first day
Beautifully renovated, clean, fantastic big shower, great location, would definately stay there again
A very comfortable room with good facilities. Close to the station and to a great restaurant next door. I found the artwork on the stirways very interesting. Not so close to the main areas and as our room faced the road it was a bit noisy to have the window open.
ease of access to town centre
What I liked best was the feeling of comfort The only thing is that it rained quite a bit while we were there, but the hotel staff was so nice as to lend us their umbrella.