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clean, quiet, comfortable, friendly staff bar closed at 11pm! not all facilities operational yet (gym e.g.)
Clean modern and comfortable. Detailed directions from the main roads could be improved.
Cleanliness,decor and parking a big hotel with no proper Restaurant, located in an industrial estate and we found it difficult to locate. A car is a must.
Very good Hotel with big parking and nice rooms.
Very comfortable room , friendly staff , good gym , good restaurant , both for dinner and breakfast . great location for motorway I had to wait 20 minutes before giving up attempting to check out . not enough capacity to handle the number of checkouts when busy
clean, mordern there is no pool, dinner was pricy and not that great.
Nice room Room, equipment was good.BUT Our bed was terrible, it was dirty -with blood and hair!!!!!the sheet wasn't changed!
modern room decoration, clean ,well located, friendly staff
A nice, modern hotel with a surprisingly good restaurant. Location is exellent if you travel by car.
Clean simple and well-designed faciliies, easily seen from the motorway, large bathroom, good cooked buffet breakfast Location is on a commercial retail park
Big beautiful rooms, perfect location, very nice helpful staff. Beds are not very comfortable.
location is wonderful, hotel staff especially breakfast staff really helpful,old style but comfortable hotel. decoration,needs refurbishing.
Had this hotel been renovated and modernized it would be a jewel because of the perfect location . The windows are new and you can't hear the noise of the traffic outside. The bathroom is fine but the rooms need an upgrade. No carpets please. The location is the best, waterfront and historical center right there. The staff were amazing , friendly and calm. Some parking available. The breakfast was average to disappointing, but we only stayed one night . The room we had needs a designers touch,
Excellent location and fantastic view from room No air-conditioning and road was noisy with window open
The view Small room, Old bathroom,
Central location, beautiful view of the lake. Room was quite small, bathroom in serious need of renovations.
The possibity of parking, the staff speak french, the location vue on the lack Anythings
location rooms too small
We had stayed at this hotel once before and found it met all our needs. The staff is very accommodating and helpful. On our last visit our room overlooked the square and had a balcony and had great views of the lake. On this visit our room faced the lake and was gorgeous. Very attentive staff at the restaurant and the food was great too.
The location of this hotel is one of the best in Lake Como and very close to the 2 Train stations for Como and the docks, our room was overlooking the lake, amazing views, highly recommend it if you visit Lake Como. Pepe Nero Restaurant is the one to go to if you visit Lake Como... No Iron in the room, they charge for ironing starting from 3 euros and up, depending on what you iron. TV was paid and so was internet access and music. Do not be put off though, this is a great hotel, affordable, best location in Como, amazing lake views, spacious and clean rooms and very helpful staff, i would go there again and again...
Ok, old fashioned hotel. If you're lucky (we were) you get a small balcony facing the square. Good restarurant at hotel, adjacent to square. Uncomfortable bed (pillows), generally ok, but a bit run down and old fashioned. Small bathroom w shower.
The location is excellent. Right on Lake Como. Staff was very helpful. Piano bar made the nights much more fun. Great restaurants, we had a fantastic dinner.
Great cocktails in beautiful bar Beautiful views of the lake and gardens Very well located close to Cernobbio and Como All services available All amenities were functioning well. Comfortable spaces. Quiet rooms. Outdated style and decoration
Bar staff was wonderful, friendly, prompt, attentive etc. Relaxing in the bar was very comfortable and enjoyable.
Nice hotel and setting I found the hotel very impersonal. We weren't informed about the boat which goes around the lake as a form of transport, when we asked the best way to shops etc., we were told to use a taxi which cost €30 for a short trip. There is a stop for the boat, which is much cheaper to get around and far more pleasant, just in front of the hotel.
We had a marvellous time and were well looked after. The staff were attentive without being pushy.The lakeside restaurant is a particularly idyllic setting. Not a dislike, but a suggestion - an individual daily paper delivered to the room (albeit a day behind if English).
The hotel staff were excellent in all egards. The location was spectacular. The food and bar service were of particular enjoyment. The hotel could use better signage regarding what to do with your car upon arrival. I initially used a pay lot that I thought was connected with the hotel only to learn that the hotel has its own parking structure, but it was not well marked.
The hotels location and the Imperiale restaurant The hotel arranged the transfer back to the airport.It was the most hair raising experiance we have ever had
You had to pay for a wifi connection - unbelievable considering how much you pay per night
Great room and facilities perfect
beautiful site of hotel. we had a room overlooking the lawn and a view of the lake. the maitre d'hotel at the restaurant helpfull and efficient. the quality of the bread was not so good. 15 euro per day parking fee felt a bit steep considering the hotel rates;
Wonderful view of lake Como. Very nice staff. it takes exactly 15 minutes to walk down to the city... its not that bad but don't book this hotel if you hate walking. Taxi is about 18 euro.
We were made to feel very welcome The only complaint was that we could not use the pool. One of the main reasons we booked it (having 4 children) was for them to have a swim.
The good service and professionality of the management. We felt very welcome.
The lake view and the new swimming pool Friendly staff restaurant was closed, room was very small and was very expensive
friendliness of staff , willingness to accomodate
Sevice and nice panoramic view Small shower size
The view was what I expected... sweeping views of the lake and mountains from up on a hillside.(if you get a balcony room) We got lucky and did get one. Friendly staff. Clean and the wireless worked well. By U.S. standards the room would be considered sub-par. The mattress was a joke and I could barely turn around in the shower and I'm a skinny man. For a European room it was pretty nice.
The view is great and the swimmingpool is perfect Rooms are too small, shower did not suit for my pregnant wife (too small). The matrasses and beds are too old. Breakfast is too standard. This hotel deserves only a four star for its view, the rest of its services is (far) below a four star quality.
The setting and view was spactacular. The breakfasts were ample and the restrurant was great. The pool area and the pool were kept very clean.All of the staff made you feel that they really appreciated your choosing to stay there. Another nice feature was getting the direct sun rise in the morning. Some of the hallways need updating
Lovely location, helpful staff, quiet, small rooms -some bathrooms extremely tiny and no baths. Bathrooms
Very warm welcome from most of the staff. The breakfast had a good selection of food and the rooms were very comfortable. Hotel was bit further out than we had been lead to believe and bar closed too early.
Great breakfast. Good base location to explore the lake district. The pool was not heated. The robotic cleaning machine was left in the pool.
The free use of the bikes was a nice touch - a good way to explore Como. The roof top restaurant was lovely too.
The hotel has a swimming pool and a good parking place. The location is too not far from the city centre. The room size and the breakfast (including a high chair for my daughter) are also good.
Good location,free parking,good size room,fair breakfast, efficient service,furniture/equipment new and in good condition.It was one of the few hotels where special requests were actually taken into account(e.g:we were a group and some of us requested twin beds others one double bed and we did get what we asked for) thin walls,view not very enticing:a construction site right in front, wi fi -5euros per hour, no vegetables and just apples for breakfast,lake is quite far from hotel
The location The hotel does not have a good service and quality at this moment everything is close there I mean the solarium, restaurante, swimming pool , they do not have even a bell boy. you only can sleep there. the breakfast is poor although the breakfast time is until 10:30, if you go around 10:00 AM everything is finish.
The staff The location, the environment (a builing in construction nearby), no view of the lake,
The small TV set was so small I could not see it from the bed. It must be the smallest TV in the world.
The reception staff were very helpful with a great attitude. It is quite far back from the lake side and historical area (a 15-20 minute walk), however, the walk is through the high street and you don't really notice the distance.
It is a pretty hotel, very clean, excellent room, good breakfast. Maybe a little bit expensive in the price quality relation. But it would stay again there. A little far from downtown and the lake
Staff very friendly, beautiful views of the lake. Room was very small for the price.
arrived late to be greeted by a very helpful night receptionist, n/a
great location and fantastic view of the lake! the furniture where a little bit dated, but in good condition overall.
Breakfast and the localization. horrible rooms
Loved the position in Como, close to centre of the town,and found the staff very helpful. We were not in an expensive room but were given a corner room with views over the lake and the mountain. A little tricky connecting with internet.
The location of the hotel is very convenient - it is on the shore of the lake, and 20 meters from the railway station Como Nord Lago, which connects with Cadorna station in Milan. Also there are some nice places to eat nearby as well as the city center. Also the design of the dining room is nice, makes the impression of a real castle! And the breakfast was fine: all the typical buffet food + salmon (which is not common at all for many 4 star hotels) + plate of different kinds of cheese + good selection of fruits! The room was a bit small and nothing special indeed. The dinner was expensive - we were offered 35 euro per person offer (that was already discounted price) including 3 meals from the menu and a bottle of mineral water. At the same time, u can find in nearby restaurants 18 euro per person touristic menu, including also 3 meals.
Location Reception staff very friendly Room small - not even a desk in a 200+ eur room No free wifi in rooms eventhough advertised (only in lobby free) Breakfast very basic - even an omelette or orange juice has a surcharge of 8 eur. Too crowded in breakfast area due to a too small buffet All in all not worth the price - place would be good for 125 eu max.
Ease of registration at start and at check out, garage car parking arrangements and efficient car retrieval at end of stay, room with a view of the lake + large picture window. Self service breakfast. Would have liked tea/coffee making facilities in room. Beds are hard. A swimming pool/outside lounger area would be good - other hotels on Lake Como have this facility and it is appealing to tourists.
good location, great views, staff excellent bed quality was below expectations
I have booked this hotel for my daughter for her wedding reception Nothing that I know of
Nice hotel and i recomended it.
Central location and very nice room for the price. It was quiet, even though our room overlooked a bus stop and main intersection. Very large bathroom for Italy - we had a triple room - and the off street parking was very convenient. Quick check-in and service in the restaurant. Very small television in the room - need to replace with a small flatscreen.
Gepflegtes Hotel im alten Stil an bester Lage. Gute Parkiermöglichkeit.
a typical italian hotel in the centre of everything the restaurant was very good only the manager was not so well dressed every day the same trousrs and sweater.
The service was very good. I only stayed one night and I warmly welcomed and accomodated. Could improve the WiFi and internet access.
Quiet and well placed in Como. Bar not open during evening - not sure why.
The room was really good for us with four kids (two babies). It was good value for the price considering the breadfast was also included. some people say it is loud. It is not really quiet but it is in the middle of the city and keeping this in mind it was fine.
Charming Central stylish and good food. Nice old style None
Good location & comfortable hotel Cleaners missed out parts of bathroom Could not ger a coffee mid afternoon
Room was comfortable, space was adequate, quiet. Food service was excellent. Water damage stains on ceiling. the tv english channel, CNN did not show a picture--sound was ok
Great location near the lake, restaurants and the train station. Nice room overlooking the plaza. Friendly staff, very helpful with suggestions ; especially with places to eat supper
Ideally situated for all ameneties, close to the shopping area, with lots of restaurants and bars. Very helpful staff. Outside room was large and very clean and comfortable
We loved the location, friendly helpful staff, good breakfast and quaint charm. Slow elevator
Nice location, very hospitable and helpful staff. Easy to arrive from Milano Airports, excellent region for cycling. No bar in the hotel - I could´t get afternoon coffee or evening tea.
Good central location within easy walking distance of train stations, lake, shops, restaurants. In summer room overlooking square could be noisy but no problem off season. Bathroom and bedroom, although clean, look a little tired and could do with some renovation. Limited choice of breakfast
Great breakfast provided and the location was perfect in the middle of the small town and 10 minute walk to the railroad station.
very friendly staff, excellent location, great breakfast the shower was faulty
Good value - you get what you pay for. Beds and pillows very uncomfortable
The personnel was very attentive. The room was clean and comfortable. Nice location.
Location, Great Lake view Bec
good time, good location, helpful staff
The restaurant was very good. The hotel was surrounded by one-way streets and it was difficult to go from/to the parking which was actually located in another hotel.
I loved its location (Barchetta is situated at the central plaza of Como) and the kindness of the hotel's staff. Everyone was very friendly and receptionists gave us very helpful information about the city. The breakfast buffet was not very impressive, given the fact that Barchetta is a 4star hotel.
I found the staff friendly and helpful. Room was comfortable and clean.
nothing. Breakfast staff were very rude and surly. Accounts charged incorrectly this problem has now been resolved by E.mail.
Nice central position with great views of Lake Como and the mountains, convenient for exploring the whole area with good access from airports.
Very good location. clean room. nice breakfast Hotel need urgently a renovation
the view is fantastic decor tired in rooms and lobby and restaurant/bar , the view saves the day ! comment, the hotels location means they dont have to try and impress ! I guess !
lake view room was breath taking it needs renovation
the location and staff were excellent
Waking up to the view of the Lake, quietness of location. One very snippy waitress at the morning buffet.
The view was amazing! Excellent hotel and food. A good 30 minutes walk from the center but worth it.
Fantastic view of the lake, especially at sunrise. Restaurant was amazing. No pool, someone else's hair was in the bathtub, and the parking spots in the garage were almost too small to park in and cost over 20 EUR to park. There are better locations in rthe esort towns with more frequent transportation access.
cleanliness and firiendliness and helpfulness
Staff were friendly, helpful and the restaurant excellent. Our second stay here.Fabulous views of the lake. car and road noise quite intrusive but little can be done to reduce this.
Perfect view, perfect restaurant When I tried to cancel a second room on my second stay, no discount for variable cost
Staff were very friendly and obliging.
The location as a direct view to the lake Hotel services
The location, relaxing atmosphere and restaurant The restaurant closes on a Monday and there is nothing of the same quality near by
Nice hotel and nice room The AC didn't work and I told them to fix it and nobody did. Terrible two nights of sleep
Friendly staff. I wanted to exit the hotel to go running at 7am one morning and could not get out (the door was locked). I had to wait 15mins before a member of staff opened the door for me.
its central location and helpful staff
Location in the centre Was no new soap after room cleaning, very poor breakfast
We liked the central location of the hotel, both to the town, and to the stations. The hotel was clean and well run. The staff were friendly and helpful. The continental breakfast was was very good.WE Were extremely happy with our entire stay, so much so that we returned before flying out. Would have appreciated if the bar/coffee bar were open during the day/evening.
close to train station and town, large room (and bed)and bathroom. breakfast was basic and could be improved, hotel internet computer was not working and they didnt seem to care
noise from ventilation shafts
rooms: it was modern, well decorated, clean. location is at city center. breakfast can be improved. it may include some vegetables. but it is ok.
breakfast and the clean rooms no
The hotel was right in the centre of Como, which was perfect.The rooms were nice and clean and had everything we wanted. The staff were professional and helpful. The only thing that let the hotel down was its breakfast. We have been to Italy on numerous occasions and it's the first time we have ever got bad coffee. I didn't think it was possible The coffee was terrible, and the bread rolls were stale, on both mornings which was disappointing (although we were saved by fresh croissants)
The view and the position of the hotel were fabulous.So east to get from the hotel to anywhere on the lake by boat. Service was good with no problems. The garage although down the road was a real bonus as I could put the car away and forget about it knowing it was locked away safely.... Very clean but a little tired in decor. Needs to be updated from the 70's....The restaurant could be improved in decor but the staff were atentive and efficient.
Charming traditional hotel in old part of Chernobbio directly on the shore of the lake. Near to COMO. There was no desk in the room. The posisiton of toilet and bidet should be switched in the bathroom. Sitting on the toilet means now sitting beneth the washing tab.
This is a family business and staff is helpful. The location is very good.and we had a view on the lake, There is a bar of the front of the hotel. It is noisy at night time.
Perfect location right on Lake Como just around the corner from the very expensive Villa d'Este.
A beautiful location, above all. Staff professional and helpful, cleaning very efficient. In any case, I cannot underline the superb location enough. Good parking, if you pay but not suitable for big cars. It may not be luxurious any longer, and yes, it may need freshening up but it retains its old charm. Breakfast was unexciting.
Quiet, good standing hotel, far from any shops, a good place for overnight stay.
Our family room in the 3rd floor had ordinary equipments, but it was very narrow. Atmosphere at the hotel was a bit cold, hotel staff was quite neutral, maybe they think a smile costs something? The neighbour restaurant was very noisy by breaking glass-bottles every morning 7a.m. We could`nt sleep after that. The same thing every four(4) morning we slept there.
Location, location, location! beautiful views, friendly staff, convenient parking, excellent value for money breakfast selection is rather poor (but typical for Italy), no decent bread
1. the view of the lake, although the window was not big, but it was nice and over the lake directly.
location is perfect They first gave us a room at 1) did not smell good and 2) was not as per my reservation. But they changed the rooms very quickly. Wondering why they did not give the bigger/nicer room in the first place.