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Having come from the Chateau Mirambeau, which is a fabulous property, with wonderful rooms, a dedicated, highly trained, helpful staff, with impeccable attention to fine details, I was disappointed with the Relaix Margaux. The room appoints were not up to the clas of the hotel. The bed was too soft, with old blankets instead of a duvet. The Internet did not work for the first night there. My initial encounter with the staff was less than positive, although their helpfulness improved during the stay. The grounds are nice, and I enjoyed many things at the property; but I expected much more. The health club did not open until 9:00 a.m. The hallway lights did not go on timely. The hot water in the sink was not hot enough.
I liked the size of the room and its tea making facility. I was very disappointed to learn that I had to pay 30 euros each time I wished to use the gym facility.(When I am staying in a hotel, I expect to be able to have free use of the fitness room.) Only the Brasserie restaurant was open (the gastronomic 'L'Isle Vincent' was closed for winter) and my husband and I were the only guests for most of our meal. (One other couple arrived as we were leaving.) Despite this, service was poor(we were left sitting at our table for too long after arrival so I had to go and ask for drinks and for our order to be taken!) The meal was very disappointing...overcooked expensive escalope de foie gras starter and equally overcooked red mullet fillets! I also found the reception unforthcoming and unhelpful.
Lovely hotel and golf course - gorgeous robes and slippers in the room - convenient for seeing the chateaus of Margaux
location was the main thing for us as we were cycling. Comfortable stay and we were well rested afterwards. Spacious room
It was beautifully situated, quiet and the staff were excellent. Not really designed for young children, though the staff go out of their way to try to help, and no place to really walk around the beautiful grounds.
Friendliness,excellent food abd comfort and suitability for my wife who uses awheelchair
There was an extra charge for everything including internet usage! The restaurant which was open during our stay only offered a la carte dining and was quite expensive for a very informal setting.
The staff was really extremely helpful, very polite and friendly. There was no soups or salads on the hotel menu...In either of the 2 restaurants...
Perfect location for a few days in the Medoc. Very friendly staff and excellent food. Well maintained both inside and outside.
The hotel complex is located among vast vineyards of Margaux, 2kms from Margaux village itself. Rooms are spacious and well-equipped, spa is very relaxing and the staff is extremely courteous and helpful
Really friendly and helpful staff. Room clean and very comfortable. Location is close to river.
Clean refurbished establishment where the staff helped with all of our requests Nought
hotel was fine but let down by its surroundings. This is not an area I would wish to stay in again. The hotel was fine nonetheless.
Clean and well presented. Staff helpful, the Sommelier (complete with certificate on the wall), particularly so. Secure parking on site worth paying extra for. No tea/coffe facilities in room When booked through active hotels the credit card was not accepted. I was e mailed by the hotel and had to e mail credit card details which I am always a little worried about.
Very central to town facilities Excellent decor and room facilities Very uncomfortable bedhead! Pretty impossible to sit up! No hotel information in room.
Smallish double room, very nice bathroom. New and spotless. Nice bar with a great wine selection and snacks. Off-road secure parking.
Location - just a few miles from St. Emilion (worldwide wines and amazing place). If something went worng, they didn't seem to know or want to correct it.
Very nice rooms, good location next to the river and close to the vinyards.
The hotel is grate,nice and clean
The bedroom and en suite were excellent - the decor was stylish and up to the minute in design - very clean - Parking was easy to access once we located the hotel, which we did have problems finding - our gps had not got the hotel listed.
Good clean hotel with helpful staff.
The hotel was outside the town centre, therefore you had to drive into the centre if you need a meal etc. Evening meals at the hotel were limited, although we didn't eat, so can't comment on the value or quality.
very comfortable room, friendly staff. poor location if you are without a car
accueil, apéritif gratuit le jeudi
Very good location. Despite the proximity of the highway quiet neighborhood. Very pleasant, pastoral design.
Good value for money restaurant/breakfast Lack of satellite TV channels
The rooms were nicely decorated, hygenic and clean, Only one complaint about the Hotel but an essential one, the bed was terrible and uncomfortable so we didnt really get a good night rest as this is the primary purpose for staying in a hotel
The hotel is modern, our room and the public rooms were clean and pleasantly decorated Insufficient hanging and drawer space for guests' clothes. Probably ok for a solo business traveller, staying one or two nights but totally inadequate for a married couple staying four nights.
Location room requires updating
The staff were all very friendly and helpful. The food we had at dinner in the evening was excellent and the breakfast buffet was also very good. The location was perfect being both peaceful and yet only a short walk into the town centre or to the quay for the ferry or pleasure boat cruises. The view from our room of the Gironde was delightful. A large fan had been provided but we did not need this as the temperature did not exceed 30°C during our stay. When we arrived we had to re-clean the wash basin, bidet and bath as these had not been cleaned properly. The room was small (we had to move the bed to sit at the desk and then move it back again to access the storage space for clothes).
great location -food excellent