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Facilities, Location. Room stank of smoke despie assurances it was anon smokeing room.
Staff was very helpful in giving us help finding places. Rooms were immaculately clean and the lobby was very comfortable and inviting.Bathrooms were very spacious and had all the needed amenities.
It's situated in a great location in the city center, very close to the old part of the city. Offers great comfort.
Great location. Pleasant rooms. Not modern. But well maintained with character. Close to old part of town with it's restaurants and shops No
Great location near the old town
close to the citycentre and friendly staff
it is in the center of ourense though it was very clean, infrastructure a bit old and the room had an "old man smell". I couldnt adjust temperature either but there was an extra blanket
Well located near downtonwn. Huge king bed and pretty clean It looked too old for being refurbished in 1995. It was too expensive for the quality
Very clean, spacious room. No tobacco smell. Excellent breakfast buffet. Staff was very courteous. Just a minor problem with the toilet flush.
I would like to say, that during our stay in Gran Hotel Ourense San Martin we have met with very professional behavior hotels staff. No
rooms a good size, good shower, nice breakfast, good location paying for car parking. shower gel not replaced each day, no coffee/tea making facilities
Breakfast was good if a little pricey..
The location Not a 4 stars service at all, rather 3 or 2 stars
A good value clean and functional hotel close to the centre of the city. Secure garage facilities as I was on a motorbike with my partner (garage with fee, but it's worth it). No
Very good. will use it again
staff helpful with local directions (once we found the hotel). Also, breakfast was great. 1. Very difficult to find- -you need to improve your directions, and make the map copyable. 2. The walls of the room were extremely thin and we could hear all the activities of our neighbors- -but I doubt that this can be improved now.
Small but functional room. A few English channels on TV. Breakfast of good quality and selection. Hard to find. Staff had very limited English. Considering isolated location, food options were too few.
Modern hotel, fast checkin, lots of free parking, good bar and it was open - unlike other hotels. Staff in desk helpful and polite. Nice views from the room. Took ages to locate on the 2011 Garmin GPS. Even Google had its location wrong. Showing signs of needing a bit of TLC. Single room very small.
Easy access (driving) to Ourense and its historic quarter. Private parking, plenty of it, shaded. Friendly staff. Good, clean, and spacious rooms. Wi-fi worked fine in the rooms.
Glass lift was nice. Parking was easy and plenty of it, and shaded. Staff pleasant and helpful. Meals good. The free internet was good but did not work in the room. Like almost all hotels nowadays they don't seem to bother providing secure internet, which is very stupid as it costs no more to provide it. (expert opinion)
huge swimming pool, good buffet breakfast, large bedrooms, and very easy access from the old historic town if you have a car (always straight on) even if it's outside the city. There were dogs barking all night long during the 4 nights we spent in the hotel. Do not book in this hotel if you have a light sleep (noisy). It seems there is a sort of non authorized kennel in the surroundings of this hotel.
I left something back and the right care was taken. Even knowing we are non-Spanish speakers there is no much effort (empathy) to try to understand our needs
I booked this for a friend when his car broke down and was going to local Audi garage. He and his wife were very pleased with the hotel and facilities. Staff were friendly and helpfull, would reccommend.
staff were very helpfull, hotel very clean but a bit noisy in the evening, i would come to this hotel again price of breakfast it was way too much
The air conditioning worked well. The male members of staff on the front desk were very polite. I found the quality-to-price relation very poor. I quickly formed the impression that my hotel room was drab and badly in need of renovation - e.g. both towel rails were wobbly and the toilet roll holder fell off. I found the orange emergency light very bright which made it difficult to sleep. I thought that the overblanket on the bed was not clean and the cleanliness of the pillows was not what I would expect for a 4 star hotel. A 'continental breakfast' was included in the room price but this involved just a few items from the buffet and this situation was not clear to me or another guest who took other items before being told that the were not included, which left a bad impression for me. Overall I would not recommend this hotel.
Very centrally located hotel. Reception staff could not have been more helpful.Please write at least 15 words A pity there was no residents bar or restaurant.
Everything just perfect, including the manager/owner of the Pazo. The place is beautiful, the surroundings as well. We are sorry to spend only a day there.
Nice envolvent space.
The most of the rooms doesn't have windwons and the place is very humid.
The gardens were lovely and the main hotel had character No windows in our stable block accomodation so very 'stuffy' and hot especially at night. Tv had an awful reception, no point having it, it was unwatchable. Thin walls very noisy, I could hear people urinating next door, talking and coughing up phlegm in the morning.
shabby grandeur of the grounds lack of privacy due to paper thin walls and very noisy plumbing
Useful location between Pontrevedra and Ourense,a most attractive house. The gardens are the best facility, complete with picnic tables and an outdoor swimming pool, just right after a hot drive.The house is still a stately house. In really hot weather, our room had only one opening door/window, so rather too hot, even overnight.
good clean rooms friendly staff
The hotel permises Groud-floor room, window difficult to open
if you planned to stay just one day ibn this hotel - dont! reserve at least for 2-3 days. hotel is beautifull hacienda and surrounding nature in perfect for relaxation
the house ( hotel ) was grand. nice setting we only spent one day could have spent longer out of the way, had to go out in the car for a meal at night