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We were to pay 574 according to booking but we got the bill which was 150 euos over the bill. We feel mislead. Your form should ask for age of child upon arrrival and calculate according to that so customer know what they expect to pay and can decide accordingly as it was very inconvenient for customer There was communication problem.We missed flight & phoned we could not make it.But if they can change our booking we will take flight following day they said it is alright. But they added no show later to the bill laterThey told us that your family cancelled to visit while they said they were on their way to visit us.Internet not working told will not have to pay but were charged bill
The rooms were clean and good for a family stay. I would recommend this place to others The staff where unfriendly, asking them for some information was close to impossible and breakfast needs to be upgraded.
We like it very much. It is located in a quiet area ideal for families. Many activities for childen, swimming pools, playing areas.The staff was very helpful.
Good hotel for that price If I wouldn't have navigacion I wouldn't find it.
Breakfast. Quality of beverage (coffie and any other drink far below a 4 star hotel standard)
spacious rooms, good swimming pool Breakfast was not with good quality or fresh products (boiled and scrambled eggs were cold, coffee taste...cake not fresh
When we arrived, we were pleasantly suprised by gifts from management. There are quite many sport activities in the hotel. Animation program is good. Staff was polite, but cold and without single smile.
very clean,good food,excellent animacion,good size of pool....-that was a super holiday in this hotel for our family! It is simply impossible in the first trace to find the hotel! Map give no informacion how to drive in.We spend 2 hours searching!!!
It's a fantastic hotel , really amazing, clean and worth for money. this hotel is a grea hotel to stay especially with family...............it was really good and looking forward to come again. Location perfect, Meals excellent and great shows from the annimators as well. Thanks Amanda Azzopardi, Malta
I would struggle to say anything positive. Staff unhelpful, not even approaching you at the desk just sitting there and mumbling. Outdoor pool advertised, asked staff what time it opened, told 9am, go to pool to find no water in it. Told about restaurants and grill bar being open until midnight, go for something to eat at 2130 to be told restaurant not open until May, this is April. The only other restaurant in the hotel closed at 2000 hours. Told to walk to golf hotel for dinner, closed at 2200 hours and staff most unhelpful as if I was a burden. Tried to use the gym, told opened at 9am. Brekfast finishes at 10 am, if this is a sports & leisure, complex why open the gym that late, people like to use gymnasiums then eat, this timing issue prevented that happening. V poor experience.
Hotel was excellent - very clean, confortable, and super staff
comfortable room in a hotel away from the main tourist areas of lake garda. . Very isolated hotel (no restauarant in hotel) no bars or restaurants near by. If you dont have your own car transport to the most popular areas on the Lake is very diifficult. The hotel advertises a shuttle bus which only runs 3 times a day at times that suit the hotel and not the guests who may want to catch ferries on the Lake at the best times
location between sirmione and desenzano, swimming pool, terrace overseeing the lake, free parking , very helpful staff. internet too expensive (9 euros / day) , a little bit of noise coming from the road.
pool very nice quite near road
the curtains in the rooms where ripped, the bathroom floor was dirty. you should also tell the clients when they book lake view, that there is a street inbetween and it is better book the side to the pool. the spa was very good, but on Sunday, there is now service, no candles lighted. the front office staff depends on the time of the day. the evening staff was very rude, the night receptionst nice and in the morning nice too. view street inbetween the lake and the hotel, bathroom floors, curtains,
The staff were very helpful and friendly. The hotel was quite isolated so had to travel everywhere by car or other transport.
Room clean, reception staff friendly and helpful. Services ok and the breakfast good. On site parking was an asset as it is located some distance from resturants. The bar staff were not attentive and non existent, we were completely ignored and left after waiting some 10 minutes for service. There was only 4 other patrons in the bar!!
Everyone was friendly & helpful & this helped us relax as we had not been to Italy previously. No kettle in the room was my only bug bear
Providing having a car the location is excellent to discover Lake Garda, Milan, Verona and others like Venice. nothing
The room was immaculately clean and we had a good sized balcony. The Reception staff were extremely helpful and friendly whenever we asked for any advice or directions. The hotel did not have a restaurant - only served breakfast. We found this a bit strange as there were no restaurants within easy walking distance. No tea/coffee facilities in bedroom which would have been appreciated.
Relaxing atmosphere Expensive, no tea making facilities, charge for pool towels
Great location close to center/restaurants, top service, great breakfast, very friendly, great parking facilities, very clean, nice pool. Rooms small, never enough toilet paper, noisy road in front (no problem in the rooms in the back)
quiet relaxing environment friendly helpful staff no
Friendly staff and good food
Helpful staff, convenient and picturesque location, cleanliness, excellent and fresh breakfast selection.
Beautiful hotel right in front of the lake and a beach. It has a lovely terrace for breakfast and drinks in the evening, and very helpful staff. The hotel is a short walk from Desenzano centre - which is a vibrant place, with good bars and restaurants, and a very pretty port. Our balcony was supposed to look over the garden of the hotel, but we found that in fact it looked over the car park. This just meant we did not use the balcony - but the hotel was so nice otherwise it didn't really matter. The hotel is also on a main road, so it is not quite as peaceful as other hotels / other resorts on the lake might be - but it is not a particularly busy main road and still has idyllic views of the lake.
Everything about this hotel is excellent. It is in a great location (only 5 mins from the main square in Desenzano), extremely clean, the staff were always very friendly and helpful, the pool area is very clean / quiet and relaxed, the room was spacious and had a great view from the balcony and the range of options on the breakfast menu was outstanding.
The Villa Rosa is beautiful. We have stayed in many hotels in Lake Garda and this was by far our favourite. The staff are really friendly and helpful without exception. Breakfast very good.They have thought of everything and even have a lovely shower room next to the pool for late checkout and they provide a shower pack as well. Can't wait to go back. Well done to everyone at Villa Rosa!
good modern hotel and in a central location for the lake and walking into the town beds are very hard and uncomfortable
the internet connection was too slow for business on the day I had to use it, I gave up...
friendly staff, good food. Rooms a good size with great facilities none
The location, views and golf facility No
The Gof Hotel was a great place to relax, enjoy good food and take in the views. Room service could have been better.
Nice design, comfort
We liked the fresh design of an the hotel, and the view of the room. The 'fine cuisine' of the restaurant isn't that fine, quality not the best. We were served by very unfriendly waiters. In the bar of the hotel, same service than in the restaurant. It's a pity, because, that takes the charm of the hotel.
very quiet and peaceful hotel gives comfortable feeling the bar was very poor and was not any entertainment. there is not enough decoration
The hotel design is nice also the rooms are large and nice. Location is very good for Sermione and Desezano tours on Garda lake. Breakfast is great. Although we didn't have time for relax at the pool the pool looks great. Balcony was full of insects.
relax, enjoy, wellness
Modern smart hotel, freindly helpful staff, on outskirts of pretty town, - plenty of parking. Need a car
Let us choose between single or double room junior suite. Very practical and good rate for seeing some very beautiful spots in Italy. 3 cockroaches hanging in the curtains. We also asked whether we could borrow a pack of matches to light our 1 year old daughters birthday candle in the room. This was declined, no reason given. Internet was down for 1.5 hours, although the manager was friendly about it. I don't see how this can happen in clearly a business oriented hotel. On the way out, we were presented with a bill 100 Euro more than what booking.com offered, and after clarifying, the non-used minibar charges were dropped, as were the inaccurate room charges. The mistake was glossed over with a.... "oops, here is your booking.com invoice." Hmmmm...
The staff were very friendly and helpful. The buffet breakfast was very good. The hotel is 10 euro ride from the centre of town which in it's self is not a problem but makes you reliant on taxis.
It is new, the rooms are excellent, the staff are especially attentive and the breakfast buffet is good there is nothing around it apart fron ipercoop
hotel was great - modern, clean, good staff was very difficult to find
The rooms were beautifully furnished (modern) and very comfortable. If you are travelling by car it is a very convenient location for a city trip. It's a five minutes' drive to the city centre.
very friendly and helpful personnel, nice room and location. Easy for shopping
Could not fault the facilities and staff -- and excellent hotel to stay at. I would recommend it readily. It was excellent in alal respects
The hotel is situated not far from the main italian highway, so it is a perfect place to stay when you travel to the south of Italy and need one night break. Very friendly staff. You can visit the Mantova´s center, which is almost 5 km far, so better to have a car.
Cheap, good location, well organised, staff spoke excellent english. if your staying in a tent your packed in very tightly wih other people
Very good for families with small children and for access to Lake Garda
Very cheap in October and quiet, easy to get to near by supermarket and town to catch buses and trains around the lake Need to bring your own toilet paper, rooms a bit like prison cells, the camp sites pretty much closed down in October (no supermarket, restaurant or swimming pools)
great location.nice,tidy apartments. The kitchen is well equipped. The restaurant on the site is really great.
We stayed at Camping del Garda with my mom during 7-12 May and had wonderful time there. The campsite is actually overlooking the Lake Garda. The Lake itself is really beautiful - there are many small towns on it worth visiting. We made a trip around the lake by ship - took it to Malcesine and back (20.40 Eur return per 1 adult)and it was really nice. At Malcesine there is a funiculer which takes you to the highest mountain where you can overlook the Lake (14 Eur). The Peschiera del Garda town, where the campsite is, is really nice as well and worth visiting. The campsite is also 15 min walk from the Peschiera railway station which is really handy. There are also few supermarkets around (we visited 2 so far) - Migros and Penny. Peny is really cheap one. They both are off Monte Baldo street and about 7-10 minutes walk from the campsite. There are also 2 restourants at the camp, we tried just one - Garda, where we had lovely risotto with sea products - with all the shells and huge king prawn on top :) The bungalow that we stayed at (Pini site)was lovely - clean and comfy. You have fridge, plates, cutlery, teapot, saucepans there. Also duvets and pillows. You can rent the bed linen as well for 9 Eur per change. You will need to bring your own toilet paper, soaps, cleaning stuff and towels though. Alternatively, you can buy all this at the nearest supermarket. We also had the small travelling iron with us, although there is a laundry on the site. The temperature inside it can be regulated by the airconditioning, which we used to make us warm at the night :) There is also a small safe in the room which you can use for free (at least when you stay with Active hotels).The pull was just few metres from our bungalow, but wasn't working since it opens from 11 of May. The second pull on the other sde was open, but it wasn't too hot to swim a the beginning of May. The weather was aroung 15-20 degrees, quite few raines, but we got to catch a bit of sun and had few hours of sunbath at our bungalow terrace (which is beautiful with chairs, table and low chairs provided). There is also an option to take train to Venice (1.50 h and 7.90 Eur single) or Verona (15 min and 2.35 Eur). Trains Regionale are the cheapest. btw don't forget to validate your train tickets at the yellow boxes otherwise they are not valid. The staff was very friendly and helpful and provided us with all the information we needed including printed maps and timetables. They do speak English, German and I think Dutch in additon to Italian. The people in the Town mostly don't speak English (except young students and shoolchildren), so it's worth to prepare some general phrases in Italian for yourself in a case of buying smth at railway station or if you need some help from them. The weather in May is not that hot, so if you want a lot of sunbath and swimming go in the Summer
Campsite itself was reasonable and in a nice location by lake and town. Staff were helpful. Good bar and a big screen for the World Cup! "Apartment" accomodation was dreadful - small, old and dated. AirCon, fridge and stove were useless. Bunk bed had broken edge and missing rung on ladder. Kids club was poor compared to French experience last year. Pool slides were disappointing.
Silence, greenery, nice and helpful stuff, perfect lokation for the attractions. We didn't like the brick bungalow / apartment/.It was very old and dark, but we told to the reception and they were very polite and gave us mobile home which was perfect.
Fantastic room - spacious and well-appointed, and two bedrooms were perfect for our family. Really helpful, friendly receptionist. Great breakfast, family facilities and pool. The pool was quite cold
Clean and spacious rooms, stylish The swimming pool not suitable for small children under 10 years, the surface is such that one easily gets wounds; the breakfast was limited in variety and some items were finished.
Spacious apartments, great for families, easy car access, good location, nice swimmingpool, childfriendly. Pity the developers gone cheap on finishings, all furnishings feel rickety. Noisy location by road. If you want to use tiny kitchen (where microwave and fridge are) you have to pay Euro 25 extra...
Luxurious hotel: large apartment, balcony, swimming pool, quiet rooms. Friendly hotel staff. Transport problems to the Desenzano city railway station. You could have exact timetable of local buses. It was not even written at bus stop. There was no free transfer as promised on your internet website. Misunderstanding with local car rent: if client has to fill some documents before car reservation at your receptionist it should be said. We understood that first oral reservation a day before would be enough and next morning when a car arrive we should sign the contract. So we missed our expected rental car.
Modern comfortable hotel with large rooms. Excellent, friendly, helpful staff, good pool plenty of room. Good location, short drive to Sirmione or Densenzano, however you cannot see the lake because there is a road and trees in front of the hotel. Good value.
helpfull staff. Situated next to a very busy road, which meant the pool and sun lounger area was not very relaxing. Hotel was new, and so very nearly there but little things effected our stay, there was no hotel information (time of breakfast, room sevices etc), bottom level of car park had no signs and entering the hotel from this level was still unfinshed. There as an additonal charge for use of the kitchen in the appartment which meant the fridge was switched off and no mini bar to keep drinks cool
Very friendly & helpful staff, very clean, large well appointed, very comfortable rooms & a nice pool.
we had a very big room, 40m. the hotel has a pool, the stuff is very helpful, speaks english. breakfast was good.
Fantastic apartment for a family of six. Air conditioning. Very clean and well maintained facilities. Near to a supermarket for drinks etc.We would come back again. Being charged to use the kitchen within the apartment (you should include it in the price).The children had many cuts on their feet and knees as the surface material of the pool was so rough. We used a box of plasters.
We stayed here for a week from 11 th August 2010. It was lovely. Every member of staff were very pleasant and obliging even with young children. The room was spacious and clean with maid service every day.As we booked a family room, the second bed was a sofa bed and I have to say, it was very uncomfortable and noisy. The breakfast was very good with a variety of hot and cold choices. Our kids loved the pool which was spotless and safe. Location is about 15 mins drive from the pretty town of Sirmione. I would definately recommend a car to appreciate the area, especially as the weather can be changeable. We toured the whole lake which is definately worth doing. I would recommend this hotel and would stay here again
The staff at the hotel were absolutely fabulous - the guys on the reception were particularly great.
position and facilities
The hotel was well kept and had charm, central location and helpful staff. Coffee was not good, which you would expect being in Italy.Breakfast could be better.
good service, friendly staff with addition of charges for baby cot and breakfast total cost was quite high but we do realise lake garda is a relatively expensive area
Waterfront location, good free parking, large choice of restaurants near by Outside noise Saturday night.
very near to the center car park is not according to the standerd
Beautiful location, Hotel was right on the waterfront and serviced by great staff.
Helpful and friendly staff, warm, clean rooms, good variety of food at breakfast good location
The staff and the location The breakfast which was poor and the management who were rude
fantastic minimalist design, location, easy parking check out at 10.00 :(((
You don't have culture or art or history as a category - this is what this hotel is best for.
The fresh design of the room
Friendly staff, very nice clean design all over the hotel, clean rooms. Easy to stay.
Quite clean rooms and very kind and friendly staffs. It is a bit far from station, but it's worth.
friendly staff, decent breakfast, great rooms
very friendly and helpful staff, cheap bicycle hire from hotel, big comfortable modern room and bathroom no internet facilities either in the hotel or the town (Mantua). 1.5 km walk to train station.
The attitude of the staff, which appeared to be that the customer is always wrong until proven otherwise. The door jamb fell off the bathroom door onto my mother's head. The member of staff informed us that she would check with housekeeping to see if the door jamb was loose when the room had been cleaned in the morning. There were no blankets either on the bed or in the room. The reception staff recommended a local restaurant for dinner, which served overcooked food. The restaurant owner tried to convince us that Italian food was supposed to be overcooked and proceeded to charge us for the food that we had not eaten.
Breakfast excellent even eggs and bacon. Rooms immaculate. Reception staff very helpful and booked us a table at the local Trattoria just behind the hotel. Request a room away from the front, we had to move for the second night as we had hardly any sleep with all the traffic noise, we live in the country so not used to traffic.
Central position with secure parking Big effort on design but many faults. Some staff unfriendly. Poor breakfast.
the location is good and nice, quite as well, on the lake, private car parking the furniture is old, u have to take the luggage your self to the room, the breakfast is not variable, the wifi signal was not reaching my room, air condition is not excellent.
Excellent hotel. Staff were lovely, food great and it was extremely clean and easy to find. Great position on the Lake with fabulous views. Best hotel in the area! We loved it.
Kindness of the staff, big room with balcony, position of the hotel, lot of vegetation surrounding the hotel building Small bathroom
It has a very nice lake-view from some rooms. The staff is very kind. The breakfast was very good. WLAN Internet acces works only in the lobby and NOT in the room. :-( This was not mentioned in the hotel description.
Well designed hotel. A beautiful terrace with the lake view. Well maintained garden. Small but nice pool. Parking. Good location from which you can reach all interesting places on the lake. No dinner is served at the hotel and there is no restaurant in the walking distance area. The hotel restaurant is only for special events. It was a wedding party just below our room and it was quite noisy. There were not enough AC adapters for mobile phones and laptops.
it was quite familiar and the view to lake Garda is great. the room to the streetside are to loud because of the traffic and the tripple rooms are nerrow
the rooms were very clean and fairly recently renovated, the staff was friendly and helpful there was no english tea :(
The site - right next to Lake Garda. Fabulous bar and seating area with panoramic view of the lake. The manager and family sat and had their dinner at the bar seating area whilst the guests were having drinks. There is no restaurant for evening meals or snacks for guests.
Beautiful location next to the lake with very friendly and helpful staff. Great pool and well kept hotel and rooms. Very good value for money and wouldn't hesitate to recommend this hotel to my friends.
The hotel was really great. We stayed there shortly for business reason, but the staff was really nice and freaindly, the breakfast good and international, the rooms with the view to the Lake are really perfect. The room was clean and tidy. This is definately one of my favorite hotels. Looking forward to come back to Lago di Garda...
location by the Garda see the vreal iew of the room is not relevat with the picture on web site, dirty windows, view can be to the street side
great location, and friendly staff, small hotel with personality.
Location on Lake Garda was stunning. Hotel gardens were lovely and led down to the lake shore. The view of the lake with the mountains in the background was spectacular, and to have a balcony was an added luxury and worth the extra cost. Staff were terrific and so helpful.Desenzano is a lovely area and worth visiting. Rooms were spotless and well looked after. Breakfast could have been better. Bacon and eggs provided each morning, but was always cold, not even cool, but cold. Fresh fruit was provided but not the best, days old.The rest was adequate, plenty of cheese and ham, and toast was available which made up for everything. and staff did their best to look after everyone.Have had better and worse.
The location of the hotel was excellent with comfortable rooms and very good friendly and helpful staff Breakfast could be better and parking was difficult on some nights
The location is perfect, on the lake and only about 200 metres from the town, and only E8 in a taxi from the train station. The town of Desenzano is very Italian, not many tourists. It was perfect for us. The view from our room of the lake was breathtaking. Breakfast was excellent, the staff were extremely accomodating. The swimming pool is cold but still nice! The internet is free and you can use it whenever you like. We loved this hotel and didn't want to leave!
Iloved the location.Our room overlooked the lake with mountains in the background.Just fabulous! The hotel staff were so friendly and helpful. Nothing was a bother to them. There was nothing I disliked.
The relaxing ambiance, the friendliness and hospitality of Maria, grounds and villa are well kept and very clean. Entrance well secured. Bedlights too dark (for reading) in the double room.
location, the room is nice and clean.
The house was really pretty and very centrical. Nice room, nothing to envy to a luxury hotel and very quite as well. The personal are very friendly and speak English too, in ovrall a very pleasant experience. The swimming pool was empty but it was october so it is normal
It was more than expected.
The hotel was very clean, the room was big and comfortable. The lady that owns it was very very nice and speaks good enough english. You get a set of keys so you can come and go as you please. The location is great - really close to the train station and also to the center of town and the boats.
Lovely pool and solarium. Very friendly and helpful staff Bathrooms need updated. Our sink was cracked.
There was nothing special about this hotel that made it memorable. Staff were very friendly is about the best thing I can say about the hotel. Rooms were also quiet. Room was quite small. Wireless internet connection did not work. Pool area was noisy and not very relaxing. Food was expensive. If underground car park was full then there was very limited parking around hotel.
The staff couldn't have been more helpful and friendly and the pool was lovely. Breakfast was excellent. Rather noisy outside with the busy road but quiet in the room with the excellent double glazing.
hotel staff were very helpful and polite.The rooms were excellent.The location was brilliant only a short stroll to the lake.
The hotel has beautiful garden which from was own entrance to our familyroom. The room was big enough for 4 persons. The pool and the pool area with beach chairs were lovely. Take into consideration, that the pool is so deep, that children without ability to swim can not swim without help of parent. Breakfast was ok. The location of hotel was brilliant. The parking area was good. Recommend. Our refrigerator (liquor cabinet) was off, when we arrived - evidently by accident. It taked over a day that we could storage cool drinks and snacks for children. Also in the bathroom some of the "beauty care" boxes were empty when we arrived.
Staff were very friendly and helpful I didn,t realise that the family rooms had bunk beds in them.
The staff were friendly and helpful, The pool was clean and so in general was the hotel. Mainly frequented by couples, though a few family rooms in the garden annex The rooms are a bit dated and the mattresses need to be changed as they were very saggy.
Front and back green and well designed gardens. Pool. Spaciousness of hotel. Attention to detail in bedroom and bathroom. Proximity of town center and bus stop if needed.
High standard furnishings and very clean. Very friendly and helpful staff.Nicely situated, pleasant grounds.
Wonderful food, friendly and helpful staff. The room was lovely - clean and well maintained. The view of the building site :) but then, I wasn't there for a holiday, and the workers weren't overly noisy, or early starting/late finishing. The only other suggestion I'd make is to have tea/coffee facilities in the room.