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The design of the hotel and the beautifull view When it was sunny, there were not enough chairs around the swimming pool
nature of environment
New hotel with a really incredible view from above the mountain, free working internet, good breakfast Not enough surveillance in the spa, it sometimes becomes a childrens playground. Staff needs to speak at least English.
360º views, quiet place, nice pool.
The value of the money is very good, the hotel design is modern and clean and the views are breathtaking. The indoor pool is small and therefore it can be crowded.
The location is outstanding and the hotel is a fine piece of contemporary architecture, beautifully integrated in the landscape. Comfort, taste and quietness. Friendly, helpful staff.
Nice room, good breakfast, free internet and spa.The view is amazing staf is friendly but should be able to speak english
The bedroom i stayed with my wife was excellent, very quiet, very clean, and with excellent taste in design, very simple, but very unique. The hotel staff were all very friendly and caring. The breakfast was excellent, and we definitely recommend staying in this hotel. All rooms have mountain view, and there are some with jacuzzi, as well, as apartments to rent. Definitely the worst you can say about this hotel is that the inside pool looks very clean, but it's a tank, not a pool, It has around 16m2 so it's too small for a 4star hotel. The hotel was excellent and this was the stain of it.
The building is nice and rooms are good. The name of the hotel is "Água Hotels", but the pools are incredibly small!
The perfect location in combination with the facilities like pools, sauna etc. Very quiet, perfect beds, good restaurant, good breakfast.
The views and location. More services...gym...sauna etc..
Close enough to centre of town without noise. Pool good size and accessible. Staff helpful.
very nice and comfortable rooms, very kind and welcoming staff
i didn't enjoy the period i stayed there. The people who work there are very confusing ,because when i asked something for them, they always answer in a difficult way to understand. There are no accommodations for the disability people . The room that was created for these people isn't useful, because the bathtub is horrible to enter and my grandmother couldn't enter there. Also, the breakfast is horrible, it hasn't anything good there. I didn't enjoy any minute I spent in these hotel. It was a totally waste of time. AH, and how many elevators should we get to arrive at the room ? i lost the notion. many many,! And everyday they were broken, so my grandmother had to walk through the stairs. And the price? Too much for nothing. I wouldn't go back again to these hotel, waste of time
Very convenient for visiting Mateus Estate
A good and efficient 4*hotel .Would definitly use it again
Nice room and hotel, great breakfast. Vila Real is not so interesting place.
Price Wish we had a room with River view and balcony as there appeared were quite a few available.
location, view from room
The location is excelent, inside the walls of the town. The house is very cute and cozy. It is very difficult to find even with a detail map. We had to ask twice to different people in order to find it. The bed is little bit hard.
The owners are very friendly and always at your service. The owner of the house also has a very nice wine bar where you can taste some port, drink some wine and eat lunch.
The convenient location and the swimming pool and garden.The owner is very charming and speaks various languages. The bathroom toilet seat was totally unusable, and the entire place is far too cluttered with rubbish, thus detracting from the grade 1 listed building.