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Cosy hotel. We used the outdoor restaurant and experienced that we did not get what we ordered. However, it might be that language difficulties (the waitress a non english or german speaker) and consequently we did not communicate well. From an international view ithis language problem seems rather strange.
location was good, dinning for hotel guests was very nice.
The Location, lovley building in a beautiful town. We were doing a tour of the Battle of the Bulge and this was the ideal base. Very few English speaking staff, however what did I expect in rural Belgium? The freindly staff tried to be very helpful but there was a general communication problem. I would not recommend this Hotel unless the guest could speak French or was learning the landguage in which case I would strongly recommend this Auberge experience.
Nice quiet village with hotels own parking Put next to a room with a baby screaming all night
It was a pretty place The attitude of the staff was not welcoming, in fact it bordered on rudeness. .
Food in the restaurant both for dinner and breakfast was excellent and staff friendly and helpful The room was very basic - certainly not 4 star - not even a box of tissues in the bathroom. Lounge chairs downstairs were very uncomfortable - poor quality with little comfort
Quiet hotel and reasonably good food. On Thursday 22 May on leaving my room to go to breakfast I found that the electricity was off on our floor. I worked my way along to the staircase in total darkness only to find that at the bottom of the staircase a fire shutter was down and I could not get out. No-one responded to my calling and after 15 minutes the lady receptionist arrived for work and opened the shutter door. Frightening !!
Was better when I stayed at the overflow hotel: Hotel de Postes Very noisy on Friday night: big disco in town centre. Bed was too small and too soft. Very uncomfortable, especially for a 4 Star Hotel!
the location, the wireless internet, the food, the staff are wonderful! the price is a little too high for what you get
The place - in the centre of the city
They had family rooms with a separate bedroom for the kids. The location was quiet and pretty near a stream and forest. The staff was brusque and borderline rude. The restaurant was very pricey; clear vegetable soup was 8 euros. When my husband asked to borrow a corkscrew for our room he was answered rudely, the woman gave him the corkscrew but made a point of saying she had the right to charge us to uncork. The staff didn't seem happy or welcoming.
Nice hotel with a good restaurant. The location was very scenic
The location is nice, just outside Houffalize (walking distance) with good parking. The owners are a nice and open couple who speak French and Dutch. The rooms, and facilities are adequate. The restaurant is excellent, we had a couple of great diners. I'm almost 2 meters (6 feet) tall and a bed is quickly to small. Although a 2 meter bed should suffice, having a board at the end limits my movement.
Cosy family atmosphere
Very pleasant stay. The accomandations and service are excellent as is the food.
We had a pleasant stay at Hotel l'Ermitage. The service was good and the food was excellent. I would recommend and would we stay there again.
fairly quiet location in the countryside. peaceful picnic area with flowing river stream nearby, ample parking lot for auto, an old and creaky building with an ill fitting door that would not lock, the loo down the hallway, and vastly overpriced for value received.
The Restaurant was excellent, great food at very reasonable price.
Simple, clean, unpretentious comfort. Friendly. Rather slow service at dinner
We very much enjoyed our stay. Ate at the restaurant both nights because of excellent food and ambience. Enjoyed the bar and really liked the staff.
Assumed all meals were being taken at hotel and charged accordingly. had trouble sorting it out. Also had trouble trying to settle the bill the night before an early morning departure. However they did let us in the end. Tip if you are booking more than one room use seperate bookings, I had to pay for both rooms they would not split bill.
Big rooms, very quiet. No internet access in rooms.
The rooms were very nice, clean, and we enjoyed the balcony. Hotel services are not well explained. For instance, the meal reservation arrangements and options, if any, were not explained when we checked in... When we attended the resturant, the arrangements were made for us there by the dining staff. But then we discovered that those meal reservations then did not allow us any flexibility in case we might decide to eat out on the town. One evening, a couple in our party did not eat there because his wife could not eat veal. The hotel staff offered no other memu and said that we would be charged for those meals anyway. Is this the only way you provide/serve meals at the hotel?
We were very pleased with the hotel, the staff and the restaurant and the bar. The hotel is situated in beautiful surroundings and Hoffalize is a very nice town. An exellemt base for a visit in the Ardennes.
Swimming, kayaking no
we liked almost everything! large breakfast area, bit institutional
the hotel advertises a good rabge of facilities & all year round entertainment, but when we arrived the pool was shut and only open till 5pm the following day. too early for us! no coffee or tea in rooms and none available to be brought due to staff shortage. The bar and restaurants were shut for the winter and the only room open was the breakfast room. The breakfast was incredibly poor and when asking to see the menu for the evening we were told the only choice was Lasagne!! saw three staff members for the time we were thereand they were very unhappy people, Had to drive twenty frive mile round trip to Bastogne twice to eat in the evening when we were very tired, Not recommended.
Great price! Excellent breakfast! Receptionist spoke english making check in and out easy. Some language barriers still remained in other facilities of the hotel. 08-10 check out time too early. 1600 check in too late.
dinner was great and the facility was AAA quality the way the red headed lady treated me on arrival and later times whem questions were asked her. terrible personal attitude
Very nice place to stay, but they need to place a few more road signs to direct you to the hotel not a thing