Would you like to save as your currency permanently or for this visit only?
Very friendly and efficient without being obtrusive Very annoying being woken up by greenkeeper at 6 am outside window mowing golf course with noisy machine. Too early to wake guests in my opinion. He should do far side of course away from hotel first. I would recommend hotel but would warn people about noisy golf course maintenance
The breakfast was overpriced and cold
We went to Dolce Chantilly to get away and have a break, to relax and unwind. Exactly what we achieved. When we previously stayed at the hotel they had a buffet dinner on in L'Etoile Restaurant whichwe would have liked to have seen on again.
Good plain accommodation, with everything there that you need. Not luxurious but then the price was reasonable. The food was not good. We didnt try the exspensive restaurant as the food at the buffet wasnt great.
The bed was very comfortable and the bathroom was functional Institutional feel, noisy air handling equipment and no access to local town.
Very good restaurant Services e.g. spa, golf, were 'add-on i.e. hotel did not offer a package service
The overall looks and environment of the hotel The very expensive breakfast
great rooms,very clean, so quiet.good breakfast Big Hotel
Hotel very clean, but too large.
A marvellous location, excellent comfort and services, reasonable rate, nice wellness center, excellent breakfast and very friendly staff.
The view from the balcony is beautiful as long as yuo have a lake view room otherwise it overlooks peoples gardens to the side of the hotel.We upgraded to a lakeview room at a cost of 25 Euro's a night which was a bit expensive. My partner & I always use this hotel when visiting Paris due to its beautiful location. The cost of Upgrading to a lakeview room, 25 Euro's a night, 8 Euro's a day parking, 15 Euros each for Continental Brakfast, 5 1/2 Euros for a small Beer. This is not a complaint just a moan about the extra costs incurred which ultimately increased the overall costs.
surroundings and good standards overall room was too hot and noisy air vent bar drinks overpriced
Fantastic location on the lake; ten minute stroll to the station for regular trains into Paris (about 15 minutes). Good local ameneties (shops, cinema etc).
Ambiance, room size and free parking under hotel Could not modify the terms and conditions of the stay. Since it was pre-paid and I had a corporate rate, the overall charge and ability to include breakfast and Internet into the package could not be changed. I should have been more diligent in how the room was booked.
Room and food.
The place The reception end the cleaning
The hotel smelled of cigarette smoke; there was no room in the hotel restaurant to eat dinner
I like the Hotel du Lac because of it's friendly atmosphere, good standard of accomodation, good food and restaurant and excellent location opposite the lake.
This is a great hotel with a great staff.We found the service to be outstanding,and the staff very helpful.The room was large,clean and had many amenities.It is a great base for Paris.We will stay here again.
Really nice environment.. Large park around, horses.. but need to know that you do need to have a car to stay in this hotel... No other option if you also want to enjoy Paris and its surroundings at the same time.
The staff were brilliant, checking in and out, also in the restraunt. the room was cleaned well every day and the air conditioning was good. plenty of parking space, and many villages a short drive away and Paris was within easy reach. Stayed five nights and found plenty to do each day. The fact that the TV had only French channels.
The serene and perfect location and relaxing athomsphere
Beautiful setting, fuctional, excellent for children Forced to move hotel so a conference could take place (prices upped by 55 euro per night for incoming guests!). Staff showing no concern at evicting disabled visitors
The tennis facility is in bad shape and unusable
Staff were fluent in several languages and were freindly at both the reception and restaurant. Firstly, guests do not stay in the Chateau itself, but another building. The photo on booking.dot is therefore misleading.
It was within walking distance of Chanitlly racecourse Tried to call reception but no one ever answered the phone!
the location of this hotel is good easy access to all of chantilly chateaux race course restaurants bars museum breakfast too pricey shower curtain was missing in one of our rooms asked for one but it did not arrive
Large, clean, well appointed rooms No bar
Efficient and well-run. Was happy to re-book for a return overnight stop.
The location was good, very comfortable room, quick lift, interesting reception area, light and airy breakfast room. Nice, soft water in bathroom. We stayed in August when many staff possibly on holiday. But the gardens looked neglected. Flowers and lawns in the town much better looked after. One out of three lights in the bedroom did not work. We expected housekeeping to put right - but not done. Towels rather thin - not worn out but just of poor quality. Soap could easily be better. Almost too small to get hold of and no perfume at all. A sign (small card in the bathroom) to say 'unperfumed soap available from reception' would enable the majority of us to have a small, hotel-size tablet of Roger and Gallet soap or Bronnley ( who make soap for Harrods I think, from Brackley, UK) and enjoy using.Breakfast was all right but uninteresting..Hotel's Indian restaurant was not good at all!
The hotel was very handy for Parc Asterix and in the middle of Chantilly, near restaurants and the Chateux
quick check-in, friendly front-desk at 9:30 already no croissants / toast. breakfast not good value for money.
very good location near to town centre and chateau, close to station and only 25mins from Paris Gare du Nord etc. Fine hotel, but I don't think you should have to pay for out-door car-parking at back of the hotel, especially at weekends.
no breakfast included in the rate of the room
Receptionist was friendly and helpful The decor looks and smells old, with badly lit corridors which are unpleasant.The TV was a portable, about 10 years old, with poor reception - strange, considering the 3 satellite dishes outside the window :-((
staff and ambience
Food in bar not hot enough. Menu a bit narrow and exotic.
Convenient to C.D.g airport but much classier than the usual airport hotels. Currently there are renovations taking place but they did not detract from the luxurious accomodation and although my evening meal was quite expensive it was worth every cent.
Hotel staff were very friendly although not all of them in the restaurant/bar spoke English which made things a bit more difficult
The hotel staff was extremely friendly and cooperative NA
entironment is very good, room is clean. Silence. Breakfast is more better than the other hotel. No
Secure, quiet and well maintained hotel that is ver convienent to Charles DeGaulle Airport in Paris. I am sorry that I did not plan for more time to spend at the location. Absolutely no complaints.
Not too far from CDG and better than the chain hotels at this airport.
Setting and building were beautiful, staff very courteous, proximity to airport without airport prices, room was very nice and clean, beds comfortable. We can find nothing poor to say about the building, staff and setting. The meal, although tasty and with a nice presentation was a little sparse and the wine portions a little light. The second glass of wine was particularly light and was poured at the table by the waiter into the same glass rather than brought in a fresh glass from the bar.
The front desk staff was impeccable. The bar staff lacked personality and the menu left much to be desired. The room was disappointing as there was no character associated with the rest of the hotel.
The staff was vary friendly and helpful. It would be helpful if there was a check in possible by at least 1200. Most US tourists arrive at CDG very early in the AM.
location, food They gave us a twin not a double - no champagne on arrival.
Beautiful Chateau in charming Chantilly area! Extra special with the golden leaves of autumn! You must look around their grounds. Whilst superb quality, the restaurant was pricey...
Despite being very busy with conferences, the staff and kitchen performed at a high standard. Cuisine is definitely worth a Michelin star - we had a first class menu with all dishes well prepared and presented - and the prices for fine wines are as reasonable as they may be in France. Lovely ground, quiet, and quite efficient staff. For us a far more pleasant alternative to fighting the traffic from Paris en route to an early flight from CDG. Staff generously upgraded us. It seems a bit understaffed; this feeling may relate to our late arrival in the afternoon.
Very nice location and setting. The main building is historically interesting. The staff were friendly, and the room (in the main building)was large and comfortable, with the exception of some rather strange designer chairs. Nothing was quite as it seemed. The bar was luxuriously appointed, with a pleasant outdoor area, but service was intermittent - someone turned up every now and then to have a look. Bar prices are extremely high - would have been ok if the service had matched them. The (free) Wi-Fi wasn't working when we arrived, and it came as a surprise to the staff when it reappeared the next (Sunday) morning. There was a weird emphasis on security - a barrier at the main entrance when we returned to the hotel at about 9.30 pm, with one security man to take the car registration number, and another in the reception area. Perhaps a VIP was dining. For the room price, air-conditioning might have been expected, but was absent.
lendroit et le batiment le tapis plein,la peinture de la chambre ainsi que sa grandeur.pas d'endroit pour déposer la valise
Loverly setting good restaurant and swimming pool. 5pm check in not too good considering check out is 12 noon.
A grand chateau hotel with good facilities in an excellent location. We were upgraded to a deluxe room which also helped us enjoy our stay. The service in the dining room did not match that of the rest of the hotel or the standard of the food it served, which deserved better.
the bed rooms we did not see a lounge only the bar
We stayed in one of the corner rooms, which was lovely and bright and tastefully decorated. Our 9-year old daughter was with us, and there was no problem getting an additional bed in the room. We arrived fairly late and ordered room service. This was probably one of the best burgers that i have ever had, and excellent value for money. Breakfast was delicious as well, and the service very friendly. We loved the grounds and the beautiful swimming pool. Unfortunately it wasn't warm enough for us to have breakfast outside, but this would have been lovely. We will definitely come back when we travel again to France. The restaurant and bar area lacked atmosphere. I also thought that more could be done to make the stay more family-friendly, with for example a play area outside. As it is this hotel is very much a luxury business hotel. It does not really cater to families or to romantic getaways. Having said that, we really enjoyed our stay.
Good location, quite athmosphere, polite staff Seemd it was little cold in the room, the corridor should be renewed
The breakfasts and the spa area. Jogging and walking in the beauitful grounds was great. Also free to use tennis courts
pleasant helpful room cleaners (poor front desk and maitres d') .good swimming pool compared to many others in similar sized hotels . Good breakfast Absolutely awful design of 'modern' hotel attached to small chateau.Horrid mismatched souless interior fit out. Bare walls in bedroom-( no pictures/photographs)Carpet pattern and bedroom layout reminded me of a correctional institution. All floors looked the same so easy to get mixed up as to what floor you are on.Souless restaurant . Was unable to eat in restaurant on one of the 2 nights of our stay as Maitre D' and front reception staff said they were booked out although dining room only had about 2/3 of the tables set for dinner. Potential guests should be made aware that they may not be able to eat dinner in dinning room in spite of the fact they are staying in the hotel! No really easy alternative for having dinner close to the hotel
The rooms were clean and comfortable. The grounds were large and the gym was well equipped. The breakfast was good. Our experience in the restaurant was dismal. The manager was very rude and abrupt. We wanted to walk out but were starving and the hotel is in the middle of nowhere. When the food arrived ( we ordered 3 courses) it was not good at all. We were so disappointed. .
The service and the variety of activities available.
Hotel clean staff very helpfull and friendly rooms large and comfortable good food tea and coffee expensive So very disapointed to find it was a modern hotel and not a chateau we were staying in.expected to be in a chateau not in the grounds of a chateau
Excellent public rooms, customer care and restaurant service Dated room (I know it's an historic building but the facilities could be freshened up)
Wonderful hotel within lovely grounds. Excellent restaurant. Very helpful staff.
Out of the way in nice setting but easy to get to from Aix. Very helpful staff. Very nice "resort like" athmosphere.
value for money
Freshly laundered linen, warm room. Very clean and good power shower with hot water. Secure parking. Functional room. I was happy to pay in cash but no receipt was offered nor given . Since this was our first stay at this hotel chain I was unaware if this was normal. I was a little uneasy but we enjoyed the stay and thought it was good value for money.
Courtesy and quietness Room light bulbs U/S on arrival but quickly replaced on request.
wacky room, alternative food options, free parking. Free internet actually everywhere, not just in public areas (too many hotels claim "WIFI everywhere" when it is not the case) my stay coincided with a sales reps' training meeting - nice for the hotel I realise but irritating to be surrounded by smell of cheap after-shave
very convenient for Chantilly town and out of town shopping centre the room was a bit on the small side relative to what it costs
Good standard as always. None
Nothing special. Was a very short overnight stay. For this kind of hotel it was surprising there was a waterboiler set in the room for making coffee/tea. The heating was shut down (or broken?) in the morning.
Restaurant food was much better than the last Campanile I stayed at - a very pleasant surprise. This however does not justify the increased rates for "New Generation" Campaniles - all the other changes should be part of the normal maintenance of the facilities. Although it was a "Next Generation" Campanile it looked rather run down from the outside. Paint was peeling off the outside stairways and walkways, the fan on the kitchens was very noisy (needed urgent maintenance to stop disturbing guests) & even the large Campanile logo was crooked! The room was fine (if you .like green) except for a confusing switch for the bathroom heater and a few loose fittings (e.g coathooks and shower head rail).
The hotel rooms were very modern and clean. staff were very helpfull
letting my dog chase the rabbits one very arrogant french waiter
late arrival,and the possibilty to have a late diner increase the size of the wording on the bottles of shampoo and shower gel,I do not wear spectacles when I take a shower !
Swimming pool and restaurant facility. Pet friendly - excellent grounds for walking pets. The air conditioning in the bedroom did not work and it was over 36 degrees outside. We had to buy so much water to keep cool - the hotel should have provided water and ice free of charge to compensate for the lack of air conditioning on what turned out to be the hottest day of the year! None of our party slept that night due to the stifling heat in the room.
Friendliness and helpfulness of the staff, the quality of the food and proximity to the locations we were visiting. Kettle in room didn't work.
The food was poor quality and poorly prepared and did not reach minimum standards to be reasonably expected in a hotel.
Nice Park and very quite The communication to the hotel and restaurant service was tough because of missing language skills- French only. The service in the restaurant was boring slow. The maid stepped into my room without knocking two times!
The receptionist was excellent - friendly and helpful.
Clean and friendly
the cleanliness of the room, the restaurants and fast food around we had to wait to get a shuttle, wait to get our room though we booked it online, the attitude of the staff, the wi-fi was announced working and free but it was extremely complicated to get it
Relaxing atmoshpere,clean with friendly staff Hard to find the recieption
A strategic place for family with easy transportation. Quite and nice.
Staff was very helpfull and corteus. No bad points.
Very frienly employees and good welcome at the desk. No hotel-parking, very poor and small room, terrible bed with a very thin mattress which caused pain in my body,the food was poor and untasty.
Very helpful staff. They speak English well. Good location of the hotel in the centre of Cergy, not far from RER. The rooms are small, also the bathroom was very small. The room could be also cleaner. It was however ok for one night.
Very helpful staff. It was cheap and clean - just 90 Euros for 2 nights - but you get what you pay for - see below. The hotel and room were very basic. The room was tiny - not much larger than the double bed with a single overhead bunk across the width of the room. More like a hostel than a hotel. There was no kettle to make a cup of tea or coffee, just a pay drinks machine in the lobby. The area seemed fairly rough and we were worried about the car overnight. There was a small off street unsecured car park which turned out to be ok. Note that some of this chain (Premiere Classe) don't have car parks. We swapped our booking after discovering that our original choice only had on street parking. We weren't really happy about leaving all our holiday gear in the room or the car which might not have worried us elsewhere.
Proximity to transport connections Poor welcome on arrival - quite disinterested
Location close to the highway, easy to find. Quiet place. Nice tv. The staff at the reception was ok. I had higher expectations. Our room was small and very simple with a dirty appearance. Amazing but ugly design of corridors. No power point available in our room.
The price The noice from the hallway, and that it was allowed to smoke /not smoke in the same floor. That means not separate smoking/non smoking floors.
My initial reservation had wrong date's and I changed it on line, but they would not honor my changed reservation. other thing was, I booked Triple Room - 3 single beds and got 2 single bed for family of 2 adult with 2 young kids???? it's service and Mangagement
Generally everything was good
Relaxed atmosphere and very friendly and efficient staff, with easy access to local amenities
Clean, staff were wonderful. Lack of amenities... Broken equipment
Food was good, rooms were clean and the ambience was appropriate for the business meetings.
The price was good and the staff were all really nice. There are not any real amenities. This Novotel does not include breakfast.
Private parking, nice breakfast n/a
clean and modern, handy for the station, expensive breakfast, picked hotel as advert showed nice pool ! packed my trunks disappointed to find no water in pool !
location and great service I couldnt switch off the air conditioner
Secure car park, easy to find using sat nav! Room on the small side!need a uk news channel would be helpful on the tv! Room floors could have been a little cleaner! Breakfast area could be a little cleaner to.
Simplicity double charging of breakfast
最低15文字以上ご入力ください Tv was no function.
Value for money was excellent. It was a good choice when the room was just for sleeping in. Breakfast arrangments could have been a little better. Whilst I appreciate it was only 8 euro's per person it probably needed a little more personal touch. You were very much left to sort yourself out.
Near motorway. Open on a Sunday night and food provided. Nice to have tea coffee in room. Ample parking. On your website it was stated no parking space; this could have deterred us but we had visited you before' so we knew better. Directions from the motorway going north could have been better, but fortunately we remembered the way from last time.
Restaurant (but I stay here a lot and know the Chef is good - not always as good at other Campaniles) Typically Campanile - too much noise from other rooms. Not as good value for money as it used to be.
This hotel was close walking distance to the Parc des Exhibition for a dog show. They took dogs and had great space for dogs to be walked. Breakfast was very basic and over priced but not many options in the area. Shower was great though! It is quite old and smells a bit when you walk into the rooms. Linens are rough and they only have 2 twin beds or one Queen option. They do not put three people in a room. Had my son with us that sleeps in our bed. They would not allow it. Fire dept has to know how many people in each room and it was a problem to tell them there was three in our room for some reason. Then all of a sudden it was ok. Anyway, make sure to book exactly as described. The comment section of Booking.com does not go to this hotel.
Ease of access. Some staff were not overly welcoming. Unable to obtain any drink (Alcohol or other) before 1900 or after 2300 hrs. (2200 hrs on Sunday). Bathroom and tea/coffee consumables not replenished for the 2nd night.
Quiet charm in the country, with a comfortable room and helpful staff. Well sited for visiting famous French chateau. We enjoyed dinner a the hotel but it was too expensive to eat there each evening. A simpler choice of food would be helpful.
helpful staff some one spoke engish which was very helpful
Excellent restaurant, very friendly staff
It met my requiremnts for a comfotaablr place tp spend the nightwith a good restaurant.
The hotel is excellently situated for exploring the area around Chantilly. It also has a very good restaurant, and there is another friendly, high quality restaurant within walking distance. Nothing wrong at all.
The Hotel was well situated the staff were mostly friendly the reception however was a little 'distant'.Our room was good and so was the breakfast.We had one dinner there which was good and we thought expensive until we tried several other restaurants in other areas of France which were generally the same
A veey nice restaurant with kind employees. Also wireless was ok. Excellent food. Breakfast was some poor.
Quiet. Friendly. Well situated. Room ok, not great.
The suite we took was quite spacious ( for french standards) and partially renovated, quite cozy. Common parts are rather outdated, and hotel staff could be more service oriented, especially at the restaurant.