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The stafff were very friendly and helpful. The facilities (ie pool and jacuzzi) were very good and well used by guests. The buffet breakfast was excellent, plenty of variety. Jus one thing to note, that you really need a car to stay at this hotel because it is a little way out of St Moritz.
Manager spoke to us in the bar inviting us to have dinner the following night in their retaurant... very personal touch. The conceirge explained a different way to return to Milan that he thought we would enjoy... copied maps and marked speciifc sites we should visit... above and beyond what I would expect no
The spa faclities - swimming pool, steam room, sauna, jacuzzi, were very good and provided a relaxing environment after a day out walking in the surrounding countryside. The staff also were very helpful, particularly the concierge who made excellent recommendations for my stay and the reception desk who responded well to my requests. Initially I was concerned about the hotel's distance from the centre of St Moritz but the bus service makes it very accessible and the situation of the hotel is quiet with very good views. The restaurant appeared to be monopolised by those with half board arrangements and not appropriate for those like me who were only staying for a few days. The alternative eating place, the pizzeria, had a limited menu for my gluten free diet.
We booked for two days, but I pick a flew, and it was veryold, wanted two stay only a day and had to pay for the booked time.
nice bathtubs no ac
Paul @ reception could not do enough for us he was wonderful,plus the Pizzeria Restaurant was lovely.
Value offered for price paid
Of the three hotel staff that I dealt with, one was cold and indifferent and the second outright rude. The room facilities were very basic. The location was not convenient.
The room was actually a great size and not too small at all for a couple to stay in. We quite liked it. Were were just there for 2 nights so maybe for a longer stay some people would like a larger room. The breakfast buffet which was included in the room rate was amazing! Nice pool and hot tub as well. The hotel was not right in St. Moritz which would be my biggest complaint, but I did not that when booking. Champfer where it is located is very small and not much was open in the evenings so there wasn't really much to do. We were also younger than most couples at the hotel. We are both 30 and the average age would be in the 50s I imagine.
Breakfast was too good. Hotel location is very romantic. Location is far from Station.
Provide Gold Card for free bus, cable car and train transportation. 90/100
location , service,
Hotel was excellent, staff outstanding. Shame there was only one restaurant open with limited menu due to end of season ONly comment to you (booking.com) is that you gave us the wrong phone number of hotel on the form!!! Please amend....
every thing wonderful none
The hotel staff were very kind & helpfull. No.
One of the best Hotels I have ever stayed in. Service is impeccable, the staff are second to none, the Hotel itself is truly magnificent, would recommend it without hesitation. 5 Star plus. Nothing
The kitchen smells all over the place specially for morning – breakfast time. Cocking should be separated from dining area. If customers request any cocked food should not be prepared in the same area. Hotel should smell fresh with no smells of cocking and that's the first thing customers feel when they first come.
very excellent hotel.. in St. Morits..
Lovely Hotel, excellent staff. too upmarket for me.
Excellent location, service and quality. Could not ask for better
The rooms were gorgeous, and the facilities were excellent. Terrific staff-especially at the desk and the concierges.
To expensive in relation to the room
very nice position of the hotel, in Pontresina. Extremely nice staff.
Hotel Schweizerhof Pontresina was excellent. The staff were very very good and very professional. Everything in the hotel met our expectations , cleanliness, serice and food.. I would certainly recommend this hotel and would enjoy another visit.
Very helpful and attentive staff. Bathrooms are in the 50s style (very old fashioned).
Great staff, close to everything
Nice and practical location, you can leave the car and go walking or by cableways, buses, trains, everywhere, Simple yet confortable and complete hotel lorganization, Beautiful view of mountains and village. Furniture is 60's 70's style and old, but not worn out.. Optimistically it could become a kind of vintage.. The smell in the garage is not.. "reassuring".
Cosy, beautiful view, nice rooms Toilet
Staff was very friendly! Excellent diner in the restaurant.
The staff is efficient, friendly, and helpful. The dining is excellent. The room was large and clean, and my top floor room had a great view of the Alps. The hotel facilities Re nice including a large check-in area, comfortable lobby, and friendly bar. The overall feeling of the hotel is warm and inviting. My sons and I have come here twice to ski at St. Moritz, and will come again. I love the staff and hotel. +41818393434
Nicely located in the center of Pontresina. Good Breakfast Buffet. Excellent Restaurant. Use of the big indoor/outdoor swimming pool of Pontresina was included. Ideal to relax after a day of hiking in the mountains. Has a garage.
Big and very nice rooms with splendid view of the alps
Nice, comfortable hotel,very helpfull staff,modern clean rooms.
Staffs are kind. Breakfast is very nice. Jacuzzi is great! Very cosy and charming place.
We like this hotel very much. It was newly renovated...guess we're on their 2nd day of biz. We got a pleasant surprise, as we're here for honeymoon. The staffs prepare us a complimentary champange & pastries, to welcome us. We got a big jacuzzi in our room, where we can enjoy our time in our room, despite e cold winter. Plus, there was a free entry to the famous nearby Mineral Spa. The breafast was spendid, in a ballroom style. [One of the receptionist was rather pretty, helpful & gentle. Kind of miss her, though. :) Her name is Daniella.] Price wise - It's abit on the high side, though. We paid abt $132 euro, but guess... that's winter peak seasons price, at St Moritz region.
Excellent service. Room very comfortable and clean. Lovely breakfast... Very friendly and helpful staff. :-)
Fine service, exceptional breakfast in a beautiful room No complaints at all
The size of the room; the quietness; the new fittings; the attentive staff.
Great people, beautiful hotel!
The breakfast room and the breakfast itself Noise isolation of the room was very bad. We can hear the neighbor talking. In addition, we had one of the smallest room in the hotel I suppose. It is not a proper real room, it is a connecting room. Specifically ask for not getting one of those... And just 6-7 parking spaces for a hotel of 38 rooms...
1.The newly renovated room 2.The cleanliness of the room and especially of the bathroom 3.The comfortable bathroom with jacuzzi 4.The breakfast with extended variety 5. The friendly and ready to service staff 6.The view The only problem is the sound from the nearby rooms.
very good part buffet dinner and breakfast, staff pleasant and friendly, very good service pillows lumpy, duvet polyester
The staff were very helpful. Very affordable accomodation. Heated flooring in hotel room : ) Showing it's age ... but very clean
The staff was friendly, helpful and efficient. Our room was large and comfortable. We ate one evening at the Grill and found the food disappointing. Some seemed to be pre-packeged and pre-cooked. The waiter was very nice but quite inexperienced. Still, the price was reasonable.
Very nice room, large size & pretty location. We were not told about the swimming pool, spa services & availability of these things for guests until the day we left. Could have used them since we had cold, rainy weather during our stay.
gutes Preis-, Leistungsverhaeltnis, freundliches/hilfsbereites Personal -
Very pleasant stuff, cleanliness of hotel. I think that hotels should have free parking for guests.
The room was very nice and comfortable.
Excelent services, very clean, excelent location
The staff at the hotel was very friendly. On arrival the Manager introduced himself and on departure came and wished us well...nice touch. The minibar in the room was included in the price. The use of the internet in the lobby was also for free. Location very central. The room was too warm and we could not get the heater off.
Very pleasant and helpful staff, nice restaurant, fine breakfasts, directly in heart of St. Moritz
Everything. Could not fault a single thing. no
The place. Right in the center o St. Moritz, and not far from station. They got a shuttle from and to the station. The staff very kind and helpfull.
Staff and location was central Teh room size and the wooden interiors
wonderful breakfast incredibly hard mattress, a real nightmare
Location weak internet wireless signal from room.
I would like to stay in winter and to use sauna next time.
Hotel reception staff were fantastic, very friendly and helpful. Cental location close to designer shops. Hotel provided transfer service to train station. Excellent restaurant.
Good hotel ,Serive is prefect ,hope next time ,thanks
It was a very nice hotel in a very nice location. The restaurant attached was also very elegant.
Very good hotel,with tasty restaurnts!!!Perfect situation,unbelievable views on St Moritz lake and friendly personal!!!!will visit only his hotel next year!
The location and view was great - a little spendy but it is st. moritz. The smoke from the bars in the basement would drift right up the stairwells - nasty to say the least...............rooms are all non-smoking, but spent no time at all in the bars due to all the smoke.
great hotel breakfast needs to be improved and room service should be 24hrs
Very central location of the hotel. Very good breakfast in a nice looking restaurant and friendly stuff.
excellent restaurant. no facilities to make tea/coffee in the rooms.
The suite we stayed in was beautiful with an amazing view and the staff was exceptionally courtious, professional, helpful and friendly -- of the 8 hotels we stayed in in Austria, Italy and Switzerland, they were the best
The staff is extremely helpful and friendly. The room was very comfortable. Happy hour was fun too. Watching the "tour" clients was very entertaining.
Excellent stay. The service was first class. We really felt we were taken care of. Great location in the middle of town, but also very close to the Corviglia lift. Best of both worlds. Spa is also very good after a day of skiing. We stayed in a Superior room - which was huge and accommodated us very well with two small kids. Food in the restaurant was also highly satisfactory.
The room was excellent, big spacious and luxurious. The Barmaid , who was from Scotland, made everyone welcome and was very friendly. The breakfast was very average but the service was not up to the best standard. We also made an enquiry about some travel arrangements to reception and they never got back to us.
Happy and good mannered staff who were very informative about the hotel,St.Moritz and good areas to visit N/A
Everything was excelent. Service, the room, the spa. We were upgraded to a Junior suite with no additional charge. We realy enjoyed being relaxed into the jacuzzi with an awesome mountain view on the 6th floor (spa) with no additional charge. It was just excellent. Everything ok!
The hotel was centrally located in the shopping district and the shuttle came to the train station quickly. We were upgraded to junior suites upon arrival, which was a pleasant surprise. The rooms were very, very spacious and comfortable. The bar facilaties, as well as breakfast were both wonderful.
excellent location and a top quality room additional car parking fee excessive
great location, loved the whirlpool with the view, comfortable, friendly and helpful staff. the food was good in the restaurant but the ambiance was lacking.
The location of the hotel is great.You walk one minute and you are at the ski lifts. One more minute and you are at Yves Saint Laurent shop :)). Very close to the train station. The hotel has a shuttle bus. Excellent staff. They help you in every way they can.The rooms are very clean. The rooms get turned down for the evening. Great view from the windows. In short we were very satisfied with the hotel and we got a very good deal at booking.com None
The hotel is ideally located for skiing breakfast buffet was too busy
Fabulous hotel with fantasic views.
Everything was perfect Deposite for ski equipment
Large rooms, excellent spa. The children below 14 are not allowed to use the spa even with parental supervision.
Fantastic SPA!!!!! Very luxury restaurant and bar!!!!! I'm looking for going back as soon as possible!!!!! Outstanding!!!!!!!
the friendly attitude towards us.
From the moment that we arrived we received excellent service. I had barely removed the keys from my rental car and the concierge was organising our baggage and parking our vehicle. Our room was huge and had beautiful views of the mountains and glaciers. The Hotel itself is steeped in history and the formalities -such as a dinner jacket in the restaurant - were worth the extra effort and ensured a charming "somewhere in time" ambience. We travelled through Europe for two months and the Hotel Kronenhof will definately be remembered as one of the highlights of our trip.
Good location, friendly hotel staff, clean rooms and good service. Several of the staff went out of their way to help us. Not a negative as the hotel has a lot to offer but It was not always clear what services or activities were available and how we could use them(e.g. kid care, nanny services, kids meals). Not specific to the hotel but if I had to do over again I would not have used the local ski school in Pontresina for the kids as suggested by the hotel, rather would have gone straight to one of the ski resorts.
Outstanding personal service and the best concierge service (more than one) ever. Other staff all greet you, often by name. Breakfast buffet up with the best with a fine range of local cheese and bread. Large room with wonderful view to glacier and a great spa. Compared to the rest of the hotel, our room furnishing was.. uninspired.. ; hotel has no air conditioning which in August made for warm nights. And all this is expensive of course.
The Pool and Spa!! Breakfast. Proximity to ski school, ski rental equipment and slopes.
The split-level room was perfect for our family of four. The kitchenette allowed us to cook our own breakfast for a couple of days - a welcome change from expensive hotel breakfasts. The free travel pass with two nights booking was a great deal. Celerina itself is also very nice with a good choice of places to eat and a station on the Bernina line. All up, we loved this place! We found the room a bit over-heated and there didn't seem to be any way to turn the heat down.
Near Train station interlakekn west Noisy closed to main road bed is not comfort
very clean, kind staff
The studio was arranged over two levels with a mezzanine, very clever design!
First kitchenette we've had that had dishwashing liquid and dishcloth! Everything was beautifully clean and comfortable.
Very good location: one of the very few hotels on the lake, and just 15 minutes of walking distance from the town's center. Very nice view from the rooms (whose with view on the Lake, while the others have practically no view at all). VERY nice breakfast buffet, with fresh and tasty food. VERY nice bartender, with a great sense of humor and funny manners. GOOD prices for the drinks in the room's minibar (just CHF 2.50 for a soft drink). Absolutely NO WELCOME policy. At the reception we were treatet as we would bother the hotel's staff with our stay. Nobody showed us the room or took care of the luggage. A young girl at the reception desk said that since we booked by www.booking.com with very cheap prices we cannot expect a nice room. The room was terribly small, the bathroom was so uncomfortable that we couldn't even move in it. Be bed unconfortable and small. In fact, they gave us a single room with 2 beds. I asked to chance it, and when I saw the alternative (even worse) I decided to keep the previous one. At the check-out nobody asked us if we were satisfied. In fact the staff didn't absolutely care about us. I payed CHF 280.- for 1-night. Big mistake. Never again.
Restaurant food and staff were excellent. I booked the shuttle bus for 8:30am departure in order to catch 9am train but shuttle bus took other group instead! We almost missed our reserved train and were very annoyed that the young girl working at the reception did nothing to help without my prompting. Other than this, everything was excellent.
Spacious room equipped with a good shower. Outstanding view from hotel room of lake and mountains. The bed had a heavy duvet which might not suit everyone as it was quite warm!
The view from our room was wonderful. The food and hotel pleasant but overpriced. Pillows were not comfortable
Excellent hotel, fantastic view from the rooms. Great location , quiet lovely , cleanliness , facilities, great restaurants. None
At breakfast, our table was asigned to the table that is located at teh worst position of dining room although we were the first guest. Our table was teh most far from window and near by staff door. I have no idea why we had to be treated like this. May be due to price from this web?
The managment and all the hotel staff have excelent quality Restaurant food is excelent no
The view was absolutely amazing and the hotel was well located. The restaurant was extremely expensive.
This is probably the nicest *** hotel in Switzerland. The view of the lake is outstanding and the service was very, very good. The location is within easy walking distance of the rail station, but the hotel has shuttle service for guests. The restaurant is very good and has a terrific view of the lake.
the location near by the railway station was perfect for us and the view from our room-terrace to the lake & mountain was beautiful. My husband was impressed with the whisky selection
Location in the centre of town was excellent,room was large and the bed very comfortable.Free cable internet was great as we were there on a Sunday and Monday of a holiday weekend and everything was closed.Breakfast was good.
Friendly, family run hotel with a tremendous atmosphere and excellent facilities. Great for ski-ing as the main lift is only 200 yards away. Staff very efficient and friendly. No
Food, friendliness, facilities
only the location Rooms need to be renovated! they look cheap and at least 20 years old. Bathrooms the same. Old moquette on the floor too. Swimming pool looked also poor and old
We though it was expensive on booking (but then found out Switzerland is!), but when arrived thought it was worth it. Fantastic view of the lake and mountains from our room. All staff eager to help, spoke many languages and nothing too much trouble. If there for 2 nights or more there is complimentary tickets available for cable car trip up to Piz Nair (unfortunately it was too misty when we were there to take advantage of it) I asked to use/hire an ironing board and iron to iron creased clothes from suitcase, but was told this was not provided.
A classic old world hotel with all of the modern features. The rooms were very spacious and the view of St. Moritz, the mountains and the lake were simply outstanding.
Beautiful views of the lake Extremely rude and arrogant staff. The beauty of the place is not worth the aggravation. Stay somewhere else, feel welcome and enjoy your vacation
The view from my room,it was just same as post card.(I stayed lake view room).The room is very comfortable. evrything is expencive here(not only this hotel.All St.morits hotels are like that.)
view over lake only one soft flat pillow; room too hot; waiter in restaurant offhand; only one staff to run busy bar and organise reception, hence delays; lift broke down; shower ran hot and cold; hotel looks tired.
the view from the room
Good room - size and clean. Good view. Staff seemed generally a bit unhappy. Reception staff were not very helpful and waiting staff seemed a bit unfriendly. Extra prices for, for example, eggs for breakfast and the sauna - other comparable hotels included this. This had the least good breakfast of the 4 places we stayed, but the room and view made it a pleasant stay.
The view - it doesn't get much better than this. The staff went out of their way to help us even before our arrival.
Staff hospitallity , very good location , fantastic view from the room
The view of my room!!!!!!!!!!It was exactly the foto of the site!!!!!!!!!!