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The hotel was beautiful and roomy, with a relaxed feeling. Le Bistrot restaurant was excellent, as was the lounge bar. It was nice that the guests had free access to saunas and the swimming pool. The hotel was well worth its price. The room was a bit plain and didn`t have the same comfortable feeling as rest of the hotel. The bed was terribly soft and uncomfortable, and we did not sleep well in it. The treatments in the spa were not worth their price, and felt a bit unprofessional an uninspired.
Not much, however the room was quite comfortable. The services in the bistrot was very slow...
First impressions from entering the hotel were that it was very old fashioned, but we were pleasantly surprised when we entered our room. It was very nicely decorated and not old fashioned at all and the bathroom was modern and very clean. It would have been nice to have had directions for hotel. Had to stop and ask in the middle of Vichy, and then found we had to park nearby because of the one way streets and not being able to find our way to park in front of hotel.
Staff, pool, food, cleaniness, helpful, relaxing Bar service was too slow, waiting for long periods and very expensive.
The welcoming service, spotless, warm room (winter visit). Lovely location on the park. Good restaurant, fine service.
Centrally located with original period details and close to good restaurants, shopping and the natural waters for which Vichy is famous. It is perfect if you plan to visit The Opera House which is opposite. Parking was a bit of a bit stressful. The hotel does not have a car park so there is competition with fellow guests and every day users of the town for the limited number of spaces close to the hotel.
good steak in the restaurant Hotel pictures on the website are way nicer then the hotel actually is. As if time stood still for about 100 years
Friendly, helpful staff. Excellent location in centre close to river, shops, restaurants. Interesting, attractive 'older style' building.
Please write at least 15 words wifi did not function in floor five or in dining room although clearly advertised as being hotel-wide. Room smelt of smoke and had an ashtray allthough it was designated non-smoking. No mention of wether we wished supper when we checked in mid-afternoon but and was full when we asked at about 1815. Hotel reception did not volunteer any information outside of a direct question, for example when asked for some options for an evening meal no map was offered and a somewhat curt direction was given. All the hotel light bulbs were the minimum to see by, no clear lighting anywhere, the pool area was scruffy, the second lift from our corridor was very dirty with encrusted food and debris on the torn carpet. All in all the hotel appeared tired and run down, no door staff visible or offered for help up the steps of the non-disabled access. We had booked two nights but left after one.night.
i liked his location and the room was very big but had a very bad smell. the staff at the reception should be more kind and helpful. and the smell in the room...
The hotel represented what was good about the Art Deco period. However, this hotel although clean needs a lot of refurbishment.
No shower curtain/door - it was missing.
Staff extremely welcoming. Excellent meal. Stairs are difficult for my wife so having lift access to room was most welcome.
we use this hotel every time for one night everytime we travel to & from the UK as it about halfway the hotel is clean freindly & the bed is very comfy & you can get a meal or drink and a good breakfast. what more could you ask for for this price.we have already recommended this hotal to lots of our friends and they have loved it.
Hotel just near the "Péage". Slightly more expensive than the Ace hotel (100 mtrs away), but it includes a restaurant, bar and a terrace. Good beds. I expected the breakfast to have just a bit more choice. But breads were freshly baked.
Very comfortable pleasant hotel Expensive breakfast considering state of the gb Pound v euro so didn't try it.
Convenience to autoroute and Riom. The facility of a lift to the upper floors. A good buffet breakfast. Reasonably priced menus and pichets of wine. Restaurant service was less than elegant. No seats outside in the extensive grounds.
Excellent food, good stopover when en route to further destination Rooms could be updated, bed was very soft
Staff were very helpfull. The rooms could do with redecoration, looking very tired. The food was very good in the restaurant.
Excellent dining facilities and helpfull staff. The location next to motorway junction also suited us for exploring the countryside.
Comfortable, friendly, value for money, good breakfast Couldn't get Wifi or ethernet to work. Was constantly picking up the Componile's Wifi.
a good restaurant just across the road, two supermarkets nearby, easy access to the motorway
Good location for a stopover to or from spain with good access to motorway,breakfast was the norm for Europe,oh for decent bacon. no food in the evening although their are two adjacent hotels that have resturants.
The obvious concern of the personnel with our stay - we like the open layout of the reception and breakfasr area
Surprisingly on and industrial estate with other budget hotel and restaurant next door. Not to be put off it was clean, safe and coveniently close to the motorway and especialy good value - so great stopover on a long trip. Will use again and the chain.
Pleasant reception and clean and well-equipped room which was spacious and well designed. The card entry system and the heating/cooling was excellent. The heating system needed some instructions available in the room. Why is there only one hook in the bathroom?? Dogs (except guide dogs) should not be allowed in the dining room area.
Clean room, efficient, as you expect from a hotel for one night while travelling to Spain
We stopped in this hotel as a stayover on the way to the South and we were very impressed. It was great to get out of a hot car and in to a clean, spacious and air-conditioned room. We took a triple room and it had a desk and two chairs, which meant that we could bring back some food and relax in the room (a blessing with a tired toddler!). The hotel is easy to find and was in a quiet location. There was a restaurant close by but you can easily drive in to Riom & find plenty of shops there. There is also a vending machine in the lobby for emergencies. Regarding the staff, everyone we met was very friendly.
Easy to find. Staff friendly and helpful, room clean simple and comfortable although bed a little hard ok for a stopover but no good for a week. Breakfast at hotel was cheap simple and good for a continental breakfast inc. ham and egg. Other meals next door at camponile.
Service: staff was unbelievably friendly, making an economy stop feel like something special. Also, better breakfast than would have expected. And price was just about as low as you can get.
Restaurant is good. Wifi is very slow and do not work from the room, only in the lobby, but not always. Not suitable for business people. Website reflect different impression than reality.
The location of the hotel is very good, the shops and restaurants were in close proximity. The hotel itself was lovely and had great facilities and great value for money. I was on a business trip so appreciated a comfortable room after a days work. I would of liked more choice for Breakfast i.e. Cooked breakfast is my preference but the continental was nice its purely a personal preference.
My overall impression was a good and positive one. The positives are: It is locatable by satnav. Good and free parking. Literally a 5 minute walk to the centre. Attractive and spacious foyer. Lift to all floors. Large bathroom. Friendly and helpful reception staff. Clean room and bedding. Bedroom was warm on a cold and wet day. Free and good speed Wi Fi. A fixed one choice menu for dinner was too limiting. Our bedroom was slightly smaller than we would have preferred. The shower did not drain properly so the water built up in the tray quite quickly. Tea and or coffee making facilities in the room would have been helpful. However, the above did not detract from our stay. The experience would have been enhanced if these aspects were acted on.
Room clean and comfortable. Restaurant very pleasant and good menu. Parking a great advantage. Would have liked Air conditioning in our room. Disturbed by coach party arriving late at night in nearby car park and leaving engine running in the morning whilst awaiting passangers to embark.
Good breakfast, reasonable hotel with basic facilities. New hotel, nice looking rooms.
We loved the new room design and the restaurant has improved immensly since last we stopped in in a Campanile The hotel provided every thing that we needed - very well
This is a new style Campanile. If you are looking for the old green hotel, you will miss it. Subtle grey colours and a new logo are the order of the day. Restaurant area was a bit like a works canteen
The hotel is very convenient for the autoroute and makes a good overnight stop. It isn't really suitable for a longer stay.
Like all Campaniles I have stayed in, good value and simple but comfortable
Very surprised ast how excellent the restaurant was
Clean, spacious - very good location for motorway - although Campanile was not signposted as we came off Exit 13. Good design - comfortable room and very large shower room. 10 minute drive to Riom - very interesting old city - found nice restaurant there too! Handy for Volvic too - well worth a visit. Fairly quiet hotel - considering the proximity of the car park. We were able to have window open at night. Had coffee/tea making facilties in room. Restaurant was quite expensive for a meal that was not particularly good. Only just managed to get a (tight) parking place on one of our nights.
Fantastic! Just what we needed after driving for hours from Calais. Couldn't have been better and more welcoming. Nothing.
Rooms recently renovated. Comfortable bed. Walk in shower.
Convenience to centre. Nice walk by river into town. Receptionist very helpful. Parking facilities free.
Good location, easy to find, with very helpful staff.
The central location and hotel car parking Nothing
location room too small
Location, quality of facilities Reception closed until after three. Not warned and we arrived at twelve.
The location on the river bank and the ease of parking Not so near restaurants
Reasonably priced, parking on site, good location. A bit run down, lift failed towards the end of our stay, lower stairs in a poor state of repair, reception closed between 11:00 and 15:00hrs, inadequate waste bins in rooms.
Good location, on-site parking, clean and efficient, pleasant service Would have liked in-room tea/coffee making facility
Good position, relatively quiet, one receptionist friendly (but one not) Poor cleanliness of crockery (eg plate chipped), poor standard of breakfast for price
Location. Only. Yes. I was promised the use of Thermalia complex for 6.5 euro per person. When we arrived we could enter it for free but there is no use in that - they have only cabinets there with expensive procedures which you should book long before hand. The stuff spoke zero English in Thermalia, the complex itself looked like the hospes - lots of 70-80 old people. Only. Waste of money - i would not come there if they told me on the phone that i cannot use the Thermalia.
the location and parking facilities are about the only qualities worth mentioning of this hotel. Service is non-existent, utilities do not function, staff are simply not interested in their guests and very unhelpful, the rooms are gloomy and for the price charged it is clearly misplaced in your ranking. It should be one star with a warning.
The hotel looks really cheap, I would never go back, the worst is that I have choosen this because of fitness room. But the access to the fitness is 18,5€.
It was easy to find after a long journey and a comfortable stay before the next leg of our journey.
Hotel reception staff was friendly and helpful. Hotel has a good location in the city center of Vichy. Hotel restaurant diner menu was only in French not in English or any other language.
location, parking double bed too small. It looks a bit old, a renovation would be welcome
I stayed for the second and last time in this hotel because of my experiences below. The restaurant menu is still in French only! More worse was that the air- conditioning was switched off in the entire hotel with an outside temperature off more than 27° Celsius!!!!!!!
We have stayed at the novatel several times, for several nights as we like Vichy and have friends living near. We like the novatel because rooms are a good size, there is a swimming pool and there are parking facilities. I think it's the only hotel in vichy with a pool. It is central, very near to shops and restaurants. WFI is a little expensive. In many hotels there is no additional chargae. Probably beginning to need some refurbishment.
The Patron and his wife are charming and very helpful. This is a charming old fashioned French hotel - as they were in the 60s and 70s. It does not feel like a chain hotel at all. Sample it while you can - before they disappear! Very convenient for Vichy centre with 4 covered parking spaces. Bedroom cleanliness was patchy - some bits excellent & bathrooms very clean. Some of the doors and French windows are tight in the frames
Good food, thoughtful and friendly hosts, made to feel very welcome.
The staff were fantastic,very helpful and very friendly,highly recommend. Not a thing.
This hotel is a true find. We took a superior double (for 2) and found it to be large and comfortable. While not luxurious, the room more was generous in size. Breakfasts were generous, and the staff and management perfect. I cannot envision a better hotel in Vichy for location and value, and the Management team's warmth on arrival and throughout our visit was really the icing on the cake.
Exceptionally friendly and helpful staff. Spacious room, especially compared with the norm for hotels of this class in France.
Well located & good value for money. Very helpful and pleasant staff. parking nearby can be a problem
The hotel was in a very good shape and the manager and staff were all very friendly and nice. I really had a good time in their hotel and strongly recommend it to others.
Confortable bedroom Good linen & towels
staff very helpful and cheerful/ hotel central for City sights, shops and restaurants
The frieindliness and helpfulness of the staff was outstanding Coiuod do with re-decorating
Very friendly and extremely helpful owners, quiet but central position, overall a very positive experience
It was a really nice clean place whith some romantic touch in the design. Loved it.
Very welcoming, pleasant, and helpful hosts, who gave us a good dinner recommendation (Brasserie du Casino). Easy to find the hotel with GPS. Just enough room in the street to unload our bags, then the hotelkeeper took our car to the hotel's garage for the night. The hotel is in easy walking distance of the spas, opera, etc. We enjoyed our brief stay very much. We did not like that the room keys were kept on a board in front of the reception desk, which wasn't manned every minute, so someone else could have taken our key. This is our only complaint.
Location and staff were very good. Godd restaurants close by as well as at the hotel
The staff were friendly and the hotel was in a very convenient location for exploring Vichy. The bedroom was a very good size and the hotel had nice period features. Thought the bathroom and soft furnishings could do with a bit of updatinf/modernising.
Very nice and accommodating staff, excellent facilities. Not enough towels for a full family visit.
A very solid value for the money House keeping woke me up at 8:30...
The hotel is conveniently situated for the activity I was engaged in - motorcycling holiday. It was fine but nothing special. I would not use it other than for this purpose and that my friends were all staying there.
Very clean & comfortable, friendly and helpful staff, good breakfast with plenty of choice
Good location Parking was not easy at times.
Breakfast, air con reception/bar area
The staff being very helpfull, although when arrived they had no record of the booking from booking.com, they managed to accomodate.
well run hotel and warrants a 3star rating
room was tiny, one meter only on one side of the bed, two meters at end, almost no lighting. see above
Hotel is located very central. No hotel parking available but enough parking lots near to the hotel once the shops have closed. Then free parking until 9.00 in the morning. Free wireless lan in the hotel. In the morning there was only one staff available for checkout, breakfast and room service.
The hotel was convenient for the city centre, Rooms were modern and clean although small. The lack of air conditioning was a negative. the front of the hotel looks onto a main road and traffic noise would be problem if you a a light sleeper.
very bad the hotel and staff .. but near very good very bad the hotel and staff .. but near very good