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Mia at the front desk was very helpful in resolving a mistake I made with my reservation. There was also a new young man who was in training. He was sharp and very proffessional Parking building as well as the way you had to get there was very dreary.
Great bed. Slept awesome. Very clean. Loved it.
Comfy bed, very clean, everything is new and fresh. Rooms are quiet, you can't hear people in the halls or above you. Room service good, food is decent. Location is cool right on the river. Overall I would recommend this hotel and would stay here again. $10 parking surcharge which they tell you about after you check in and you don't have a choice you have to pay it. No free breakfast (at this price should be included), front desk staff grumpy & gives slight attitude. Both nights different people were rude to me. Parking garage is creepy.
Everything was very clean and the staff was friendly and helpful. My favorite things: Craft beer at the bar Updated decor-- very swank Location Big rooms No free breakfast = sad face
Good location and very nice river view Facility needs a face lift. Should be due for a remodel.
Staff very friendly, helpful using shuttle to take us to local restaurant where parking didn't exist. Beds comfortable, clean, and shower was great! Pool very small and was overrun by small very loud children with a teen sitting with them. Missed the breakfast found at other hotels we stayed in during our 5 day road trip, charged for parking behind hotel, only location we have been charged for parking. New batch of keys didn't all work, given 2 keys but only one would work, several other customers in line to get keys replaced.
Location Room booked was not available. Checked in and was give room with 2 double beds. 2nd check was able to switch to king bed handicap room.
Nice rooms in heart of town.
Location was great,staff was friendly, decor was fresh Pillows were terrible, hallway noise was very loud
They're an awesome sports bar that's attached to the hotel. Wish they had ports so that you can charge your electronic devices
Room was clean, location was good and staff was helpful. Would recommend.
I was on another website for this hotel. say pets are allowed......there not! Great to Know after a 12 hour drive Says there were rooms open...nope!!!! All booked up! Never stay there again.....
The hotel had very comfortable beds and the free breakfast was a nice surprize and tasty. The stay was well worth it and i left feeling i got my moneys worth.
Stayed at hotel while on driving trip. Clean room, quality facilities. Breakfast bar well stocked despite busy morning with many guests there. Highly recommend.
Soon after settling down in our room, we discovered we were locked in our room! The deadbolt was stuck in the locked position and the knob on the door would just spin around and around. We called the front desk and soon after, a staff person came and started trying to open the door with the 'emergency key'. It failed. She told us she would call the security guard (he never did come), the staff member told us to open our sliding window as much as we could, she handed us a tiny screwdriver and told us to break the lock on the window (didn't work). One person in our party had to crawl out a 6 inch space to go get a multi-tool our of our car. After breaking the lock to get the window open, the staff member tells us, 'well I guess you were going out for the night, just close the window behind you, let me know if you descide you want another room!' We were so upset, demanded another room (which we did not pay for), and had to move all of our belongings out the open window and in a back entrance door. The staff member did not offer to help us do any of this and simply stated, 'I am so sorry I got so frustrated!' This is a safety concern, I will always request a first floor room and carry a multi-tool with me traveling, and NEVER stay here again!
Easy on and off I-64. Right next to mall and lots of food. Continental breakfast at hotel was good. Traveled with 5 month old and were able to sleep well even with a hotel full of AAU basketball teams.
We were waited on immediately and the clerk was very friendly. The hotel looked very nice and clean. The room was nice and clean, but i hate fat pillows! the breakfast they offered was yummy with lots of choices, and everything looked and tasted fresh. I had a rental car, but didn't know how to get back to the airport on the day of my departure, so the shuttle bus driver (who did not speak English very well) let me follow him to the airport even though he didn't have any other passengers! (He was such a cute little guy, and we had fun trying to figure out how to make each other understand what the plan was.) He made sure to keep me in his sights the whole way, which made me feel so comfortable and safe. He certainly went above and beyond the call of duty!
The hotel was older, a bit outdated, but suited my needs for just a night. It had a perfect location right by the interstate and across from a downtown mall. I was disappointed with the noise, the hair dryer which barely worked, and a toilet that kept making sounds all night. The small gym was adequate, but smelled like it hadn't been cleaned in awhile. Overall, it suited the needs as I was on my way to NC. The staff were friendly and the breakfast was a nice treat.
I went to this hotel on short notice, it was reasonably priced and staff was great. Probably the best free breakfast selection I've had at any hotel...I'd recommend it.
The Staff and Service was excellent hotel experience exceeded our expectation
They have the best location for the civic center but if they are full you will have no hot water in the morning, the hallways are noisy, elevator is slow and side door does not like to open with your room key like it is intended.
Nice big room. Clean. The beds were wonderful - great mattress - wonderful sheets - as nice as I have at home. We couldn't figure out how to use the TV remote ... at 9pm on Saturday night the front desk sent someone very quickly to show us how to work it. Great location -walk to lots of restaurants and shopping. A stone's throw from the convention center. Lots of free parking. What's not to like? I'd stay there again in a heartbeat. I've paid alot more for alot less.
Polite staff and location to the Civic Center. View of the river and a fire pit outside close to it. Clean with a welcoming entrance. Reserved double queen with pullout couch. GOT single king with pullout couch right next to the elevator. 3rd party website said cots were available but this hotel does not have them. Staff ensured that fold out couch would make a queen bed...not even close; super single at best. Although very polite the staff made no effort to help me out. Blamed the booking site. Called Hotel.com and my call was finally taken by an Indian woman that I could barely understand in a large office with quite a bit of background noise. Of course bookings are "subject to availability" even though I paid for something else. So she blames the hotel. Very poor customer service from both parties. Will not use either again.