Good

May 2018

6.2

Not as pleasing as my first experience

The location is great and the bed was comfy.

The room was not cleanest and the furniture was outdated. We didn't have a refrigerator either. The bathroom walls were filthy.

Mediocre

Mar 2018

3.1

Bugs

Friendly Staff

Cleanliness

Mediocre

Jan 2018

3.7

Very dirty !

NOTHING

Room was beyond dirty ! Headboard on bed was gross Walls had stains Dust everywhere Sheets was old not pressed Called to get shuttle no answer at all paid $20 to get from airport. Told the front desk and he said "well you see I'm the only one here" was really rude. Stay away !

Okay

Nov 2017

4.5

The vending machines

The cleanliness of sheets toilet nd sink

Okay

Jul 2017

5.4

Should be noted when booked it's under construction it was miserably hot in the entire hotel and it pool was not available.

Okay

Mar 2017

4.2

Inexpensive

Long wait to check in, all counter people were stretched and multitasking, as a result I was given keys to an already occupied room. Very unpleasant for me.

Okay

Dec 2016

5.1

How close it was to the airport

Hotel room was falling apart and needs to be updated. Also it wasn't very clean

Mediocre

Oct 2016

4.0

Well... I'm alive.

Bed was comfortable

Phone in room didn't work. Description of hotel said there was a "local" shuttle but it only went to airport and back. Very old and outdated hotel.

Okay

Oct 2016

5.4

Glad to have refuge during the storm but won't be

We were refugees from Hurricane Matthew from South Carolina. We were traveling with my 84 year old mother-in-law. We were grateful for finding a place to stay to watch and wait to see the results from the hurricane. The hotel is close to several restaurants which was convenient for the travel weary. We also had a couple of staff at the front desk, the afternoon/evening guys, who were really concerned about our needs and went above and beyond to make sure we were comfortable.

We also encountered some staff that didn't care less about our needs. My husband takes injections weekly for his arthritis condition which requires refrigeration. We were giving a room with a refrigerator but we discovered that it didn't work. When we mentioned this, twice, to the front desk the day after our check in her response was "We can guarantee to get you another refrigerator. You don't seem happy so maybe you should just check out." Not the response we expected. Our room was also not cleaned, unless we ran down housekeeping, 3 or our 5 nights there. The bad out weighed the good so we won't be back.

Poor

Aug 2016

2.0

Horrible hotel nite staf.

The day management team showed honest concern about my complaint and promised to credit me for stay.

My son and I arrived early in the morning. The desk clerk was no where to be found for twenty plus minutes. The security guard and another hotel guest went looking for her. She finally showed up checked us into the worse room in the hotel. Sent us the wrong way to our room. There was hair in the bed and shower. Dust every and a towel wrapped around the smoke detector. No remote for the tv. I had to plug in the lamps. We slept in our clothes on top of the beds with towels covering us. The room was musty as if it had been closed off for month. Horribly disappointed. The Quality inspectors need to come. Pictures are deceiving on hotels.com.