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It was very clean secure and had a friendly staff Parking deck was 6 foot eight inches and had to pay twenty dollars to park my van overnight
Location, price Air conditioning in room couldn't get below 72 degrees
The gum The room ... The bell hops
Horrible service. Ridiculous terms and rules. Being charged over $200 for a false noise complaint, TWICE. Not even informing us about the charge whatsoever. Really selfish staff.
Close proximity to restaurants and sites, Long wait to check-in
The location was great, with an awesome view to boot. The room was comfortable and clean. I felt like I was staying in a cheap motel next to the highway when the occupants in the next room turned up their music and partied into the wee hours of the morning. The walls were thin enough to hear laughter, cursing, and singing... was very disappointed to not have a restful time.
Was just passing through NC and needed a nice hotel gor decent price and I was amazed at the deal I got on a hotel that in my book should be 7 stars!!! Rooms.were spacious and modern, beds and pillows are very comfy, batrhoom very cool!!!
My husband and I decided to book a room somewhat last minute on a holiday weekend. It was our 6th wedding anniversary & we were looking for something a little different than the past years celebrations. The first night, we were on the 5th floor, in a comfortable room with nice amenities. The next day, we decided to book another night & had no problems doing so very easily. My husband spoke to an employee in the lobby about possibly switching rooms so that we could see the fireworks. While we couldn't get a room on the side of the building where they shot off the city's fireworks, we got a great room on the other side of the building where we could watch all the fireworks on the horizon going off for hours. They gave us a sweet gift bag with snacks & since we were moved to the top floor, we also got access to the executive lounge, where we had access to free breakfast & all the other amenities offered there. It was great & we really appreciate all the help from the staff for making that possible. While we had one night of parking comped, the $20 a night parking fee seems a little steep to me. We live in a small town where there aren't even meters for parking, so that's a bit of an adjustment.
The staff was great. Always friendly and helpful. The location was perfect for our needs (we were attending an event at the convention center). The executive lounge was an excellent place for coffee & breakfast with a nice view of Charlotte. Our A/C in the room did not work. We called the front desk and they sent a gentlemen up to fix it. He came in, changed the filter, told us it was working now and left. However, the room never cooled down and I called down again. Unfortunately, we had left the "do not disturb" sign on the door from that morning and the technician was not permitted to enter the room. (we had left for the evening) So the air conditioning was never repaired and the only downside to our stay was a very hot room.
How clean and friendly everyone was
The staff was so welcoming and courteous we felt very much at home the minute we arrived! No late dining in hotel. However there were LOTS of great places within 2 blocks
Bed was very comfortable and the staff was my favorite part. They were very helpful and nice. The place was very clean and loved the checkout time. My fiance and I traveled to Charlotte for one night to attend a concert. We pulled in and cones were blocking the entrance to self park which resulted in us using the valet service. Service was great but it was 30 dollars for one time valet. Very pricey especially for something we didn't want to do in the first place. Checking in didn't go as planned either, my reservation wasn't showing up but I had a printed and email confirmation. About 20 minutes later it was sorted out by having to make another reservation. The staff was by far my favorite part. They were helpful and patient even with a ton of people bustling around needing something.
Very clean. Friendly staff. Good food. Nice and comfortable bed!
Overall, a very nice hotel. Up to standard. Was not pleased with my stay. I checked in at 6:30 and none of the rooms were clean. I found this ridiculous and almost unheard of. I was not put in the room that I had originally booked which had bathrobes. The room they put me in did not so I asked for them three times. They promised they would bring them up and they never did. Very disappointed in the staff and customer service so I will not be staying here again unless I am reimbursed.
The staff was very friendly, always offered assistance, great place to take your family and dog, great location in Greenville within walking distance to many restaurants and places to do something fun, we recommend this place highly and planning on returning soon! Staff was amazing Rooms very clean and great views at charlotte Dog friendly they offer treats and water in the lobby Close to restaurants
I love the fact the asked me if I wanted a high or low room..of course we took the high and the view for the 15 floor was amazing
The view of the city was beautiful at night though walking to the Epicenter was interesting as a group of adults were two blocks up trying to panhandle on the one side of the street. Family stayed at the same time and said they had robes on there room and we did not. Also cold water in room was not cold but warm. Also housekeeping did not leave correct bath amenities and toilet handle was broken.
Excellent location! Perfect walking distance from all of down town! Great view of the Panthers stadium. Room was generally clean. Received an unauthorized charge after check out of $20 for self parking after paying for a very high end hotel room. There were very few self parking spots and most of the garage was taken up with construction. There were plenty of reserved valet parking spots, but we WERE NOT TOLD about the $20 self parking and the $25 valet parking, so we just walked the extra distance thinking we were saving money.
I didn't like that I requested a room on a high floor with a nice view and wound up with one on the 7th floor with a view of a roof. I also didn't like that I had to keep pestering the hotel staff for a remote and the only way someone finally seemed to act was when I requested another room, one with a remote. The TV had the channel and volume button disabled so I could only watch the never ending hotel channel. It drove me insane and I missed my favorite TV show because 3 phone calls, a trip to the front desk, and an encounter with a gentleman on the floor taking care of something else didn't seem to be able to produce a remote. Why didn't the cleaners check previously that a remote was in the room? That is standard. I was also disappointed that the hotel didn't have wifi. Some computers, especially MacBooks do NOT have an ethernet port so they cannot be plugged in. I wound up having to tether my computer to my phone just to surf the net. For the price, this was a very bad experience and I will NEVER stay at this hotel again.
Valet is super I had a modified reservation with a better rate and the manager Darron acted as if I was making it up! Not satisfied with his handling of it.
I liked everything about my stay except for a few unfriendly and standoffish hotel employees and security staff members... When I first arrived I was greeted rudely by the security staff... There was an event/wedding under way, and because I was dressed in casual urban attire I was blocked at the front door until I informed them of my reservation.... The only people who were genuinely friendly to ke throughout my stay were a valet associate named Matthew and older Spanish woman in the gift shop and the young ladies at the concierge counter. If it wasn't for those 5 connections my stay could've been undesirable... Those individuals mentioned above, salvaged the negative impression that the security staff left with me....
Everything When I got there the room was clean. But the bathroom still had dirty towels in from the previous people staying in my room.
The staff was friendly and welcoming, the breakfast was nice, the happy hour was fun and the room was really great.
Very much enjoyed my stay, next door to the football and baseball stadiums. Room service was very good, food was excellent, staff very friendly as well. No pool :(
The staff, the breakfast, the LARGE room, everything was fantastic!
As their name suggests, you find all the things you would expect to find at a Marriott. Very clean from bottom to top, comfy beds, nice views of the city (maybe not from every room), extremely conveinient downtown location, and very friendly staff. I stayed on halloween for $100 on kayak and the front desk staff were in costume and very nice! I'm usually wary of booking through 3rd party sites having worked in hotels and having seen all the issues that arise. However there were no problems, no extra fees (other than parking which was stated online), and no regrets. I would definitely stay again. I didn't like that i had to pay to park only one car. i did know before hand about the fee but it still seems like bulls**t to pay to park in the garage of the hotel you're staying in.
Friendly staff...easy check in...walk to everywhere Was there for concert and parked, checked in and not a worry after. Very clean VERY friendly staff. I will definitely stay again!
The room was clean and the check in process was great! The shower drain was clogged so that water was standing in the shower.