Overview

Russ Hill Hotel

Charlwood, Charlwood, RH6 0EL, United Kingdom
+44 129 386 2171

$52+

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Rates

Overall guest ratings

5.6/10 Okay
Based on 2,047 reviews
See all reviews

Review highlights

  • 7.9
  • 7.9
  • 4.4
  • 3.4

Nearby

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    About

    With a stay at Russ Hill Hotel in Horley, you'll be near the airport and close to Gatwick Aviation Museum and Ifield Golf Club. This hotel is within the vicinity of St. John the Baptist Church and Crawley Town Hall.

    Rooms

    Make yourself at home in one of the 190 guestrooms. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and you can also request irons/ironing boards.

    Amenities

    Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and a fireplace in the lobby.

    Dining

    Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Planning an event in Horley? This hotel features 52292 square feet (4858 square meters) of event facilities. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

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    Amenities

    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Non-smoking rooms available
    • Room service
    • Coffee shop
    • Pets not allowed
    • Free parking
    • Designated smoking area
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    Map

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    Reviews

    Guest reviews

    Overall Rating

    5.6 Okay
    Based on 2,047 reviews
    • 7.9 "High value."
    • 7.9 "Good location."
    • 5.8 "Service is ok."
    • 5.6 "Breakfast is mediocre."
    • 4.4 "Not very clean."
    • 3.4 "Bad amenities."
    • 2.9 "Horrible vibe."
    • 2.8 "Quite uncomfortable."
    • 2.6 "Awful rooms."
    View all review categories

    Overall Rating

    5.8 Okay
    Based on 1,125 reviews
    • 8.2 "Location is great."
      8.6 "Great parking, according to 86%."
      9.2 "Good access to the airport, said 92%."
      9.3 "93% thought parking was inexpensive."
    • 8.0 "Good value."
    • 6.0 "Food is average."
      6.6 "Only 66% were satisfied with the menu."
    • 5.5 "Breakfast is mediocre."
    • 5.5 "Service is ok."
      5.6 "Only 56% found the staff to be friendly enough."
      5.0 "50% said the reception staff was ok."
      6.7 "Only 67% thought the service was professional."
    • 4.4 "Not very clean."
      4.5 "55% said rooms were dirty."
      3.2 "68% thought it was rather dirty."
      4.3 "57% said the bathroom was dirty."
    • 2.8 "Quite uncomfortable."
      3.3 "67% didn't like the uncomfortable beds."
      2.3 "77% said rooms were small."
      4.2 "58% thought it was too noisy."
      0.7 "Air conditioning was criticized by 93%."
    • 2.6 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."
      2.5 "75% didn't like the unstylish hotel."
    • 2.6 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
      1.9 "81% didn't like the architecture."
    • 2.5 "Awful rooms."
      3.3 "67% didn't like the uncomfortable beds."
      4.5 "55% said rooms were dirty."
      0.3 "97% thought they were poorly maintained."
      2.7 "73% complained about the bathroom."
      2.3 "77% said rooms were small."
      1.6 "For 84%, the rooms looked old."
      0.7 "Air conditioning was criticized by 93%."
      1.4 "86% found problems with the furniture."
      4.3 "57% said the bathroom was dirty."
      1.2 "88% thought the tv was sub-standard."
      3.0 "70% had problems with the shower."
    View all review categories

    Overall Rating

    5.9 Okay
    Based on 327 reviews
    • 8.1 "Good value."
    • 7.9 "Good location."
      8.3 "Great parking, according to 83%."
      9.2 "Good access to the airport, said 92%."
      9.5 "95% thought parking was inexpensive."
    • 6.0 "Food is average."
    • 5.6 "Service is ok."
      6.1 "Only 61% found the staff to be friendly enough."
    • 5.4 "Breakfast is mediocre."
    • 4.4 "Not very clean."
      4.5 "55% said rooms were dirty."
      3.4 "66% thought it was rather dirty."
      3.9 "61% said the bathroom was dirty."
    • 3.7 "Bad amenities."
      2.9 "71% thought the building wasn't nice."
    • 3.3 "Vibe wasn't good."
      1.7 "83% criticized the unstylish hotel."
    • 3.3 "Rooms are not good."
      3.1 "69% didn't like the uncomfortable beds."
      4.5 "55% said rooms were dirty."
      3.1 "69% complained about the bathroom."
      0.4 "96% thought they were poorly maintained."
      3.0 "70% said rooms were small."
      3.9 "61% said the bathroom was dirty."
    • 2.9 "Quite uncomfortable."
      3.1 "69% didn't like the uncomfortable beds."
      3.0 "70% said rooms were small."
    View all review categories

    Overall Rating

    4.5 Okay
    Based on 122 reviews
    • 8.1 "Good value."
    • 8.0 "Location is great."
      8.7 "Great parking, according to 87%."
    • 6.7 "Bar is ok."
    • 5.8 "Service is ok."
      6.1 "Only 61% found the staff to be friendly enough."
    • 4.7 "Not very clean."
      4.8 "52% said rooms were dirty."
    • 3.6 "Bad amenities."
      3.2 "68% thought the building wasn't nice."
    • 2.9 "Horrible vibe."
      1.6 "84% criticized the unstylish hotel."
    • 2.8 "Quite uncomfortable."
      3.2 "68% didn't like the uncomfortable beds."
    • 2.6 "Awful rooms."
      0.8 "92% thought they were poorly maintained."
      3.2 "68% didn't like the uncomfortable beds."
      4.8 "52% said rooms were dirty."
      1.6 "For 84%, the rooms looked old."
      2.7 "73% complained about the bathroom."
      1.2 "88% thought the tv was sub-standard."
    View all review categories

    Overall Rating

    6.0 Okay
    Based on 470 reviews
    • 7.9 "High value."
      10.0 "100% thought it was a great value."
    • 7.4 "Good location."
      8.4 "Great parking, according to 84%."
      9.2 "Good access to the airport, said 92%."
    • 6.0 "Service is ok."
      6.2 "Only 62% found the staff to be friendly enough."
      6.9 "Only 69% thought the service was professional."
    • 5.9 "Food is average."
      6.7 "Only 67% were satisfied with the menu."
      5.6 "The price was ok for 56%."
    • 5.4 "Breakfast is mediocre."
    • 4.5 "Not very clean."
      4.6 "54% said rooms were dirty."
      3.2 "68% thought it was rather dirty."
    • 3.4 "Bad amenities."
      3.0 "70% thought the building wasn't nice."
      1.9 "81% thought the facilities needed updating."
    • 3.1 "Horrible vibe."
      1.6 "84% criticized the unstylish hotel."
    • 2.6 "Quite uncomfortable."
      3.3 "67% didn't like the uncomfortable beds."
      2.3 "77% said rooms were small."
      3.7 "63% thought it was too noisy."
    • 2.3 "Awful rooms."
      3.3 "67% didn't like the uncomfortable beds."
      0.5 "95% thought they were poorly maintained."
      2.3 "77% said rooms were small."
      4.6 "54% said rooms were dirty."
      2.3 "77% complained about the bathroom."
      1.6 "For 84%, the rooms looked old."
      1.1 "89% thought the tv was sub-standard."
      2.9 "71% had problems with the shower."
      1.0 "90% found problems with the furniture."
    View all review categories
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