The receptionist was great and enthusiastic. Bed was comfy, room was small but the shower worked..so all in all quite a comfortable stay. The mug in the room for tea/coffee was really dirty.
The Victoria Hotel is in a good location. The staff and the restaurant are the winning points.
i had business meetings and fount that the hotel was very close to the main A2, ut also walking distance to the centre of Canterbury.
Room was too warm and could not adjust the temperature
staff very friendly lovely clean warm room very relaxed nothing
The rooms were spacious the bed comfortable but tired looking. But we enjoy staying here.
Clean, spacious and comfortable room. Not too far from the city centre. Staff friendly and helpful.
easy to get to, good basic price for a good basic hotel, staff were very friendly Hotel rooms were spotless, but stairs were a bit worn and dusty
Comfortable bed. Good sized bathroom. Narrow room with little space at foot of bed. Traffic noise. Lack of furniture (bedside cabinet only one side of bed). Noise from other guests in corridor.
The excellent staff were both welcoming and helpful, genuinely happy to welcome us to Canterbury
Very helpful service & clean Couldn't really see how it was rated a 4-star guesthouse, but then these are guesthouses and not hotels
It's a lovely guest house, owners are very friendly and really interested in your visit.
Very difficult to find - especially the parking - you must know how to get to parking if you are driving as you cannot stop or park in the front Having to leave at 10am - at a min it should be 11
Helpful, welcoming arrival. Excellent breakfast,parking area. Like staying in a small luxury hotel, lovely room & facilities
The location was ideal, only a short, pleasant walk from the centre of the city with ample car parking space.The staff were friendly & very helpful .
Friendly staff, individually cooked breakfast no separate lounge/bar area for residents-the hotel was packed with diners
being in city centre, staff very friendly and helpful car parking not closeby
The staff were very friendly and helpful and the food was delicious. The location was perfect for the Marlowe as well as bars, pubs and restaurants.
excellent hotel staff and lovely rooms the stairs are a bit small when carrying large suit cases
Very good value for money. Very friendly staff.
convenience for shops and Cathedral, people very friendly and informative a little awkward to find when driving.
Great stay loved everything about the hotel, staff fanstastic and you cant get a better location - we will be back soon and would defo recomend
The location is excellent and just off the main high street in Canterbury and a 5 minute walk from the railway station. For a budget hotel, it also provided an excellent cooked breakfast. A thick layer of dust on the dressing table where the T.V was perched!
Excellent breakfast, Staff very helpful. The family room not so comfortable. No elevator.
Room was comfortable. Excellent breakfast. Covenient location for city centre.
Access to full Freeview channels on TV Food not stunning, and felt very much an outstider when walking through the bar to get to the restaurant. Also seemed to be a nuisance as large parties were expected that evening!
Nice place to stay. We were travelling on, so we stayed only one night. Perfect to visit Kent.
Great place to stay with old fshioned service and friendly staff. Food is excellent value and the Kentish breakfast a must!
nice village location,close to canterbury heating in bedroom warm air
Quiet, non-smoking, good breakfast, interesting buildings, off- road parking. None really.
The staff were particularly pleasant
no mini bar in room no glasses in room
Key system to room
The staff was great and responsive. We had to change rooms due to toilet not working. Then, the new room had no toilet paper and the window crank was missing.
relaxed and friendly
Cosy, historical room. Excellent food at breakfast and dinner. Convenient parking.
The location was excellent in a quiet village. The room itself was confortable and well appointed, quite charming. The staff were friendly and attentative and the food very good.
good food, comfortable bed no
The staff were particularly friendly and catered to all the needs of our party (20 people in total). Our room was in a converted old building and was very compact. It was fine for one night - not sure that I would want to spend more than a couple of days in that room.
Location and atmosphere. Nice pub and lovely open fire. Breakfast was wonderful Nothing
The smell of the foliage! but not a major problem.
Everything it was perfect
Friendly staff great food quiet location. Bedroom was above kitchen with a noisy boiler or extractor fan
Lovely hotel situated in a very quaint village. Food was excellent. The staff friendly and accommodating to our needs. Unfortunately our bedroom was over the boiler room and the pump was giving out a huming noise all night.
proximity to city centre we were in the annexe (Tap Rooms?) about 6 feet from an unbelievably noisy pub whose clientelle spilled out on to the street and shouted and kept us awake until 2.00am. unimaginative selection of breakfasts, would have expected more than just the "full english" or parts there of
Comfortable rooms Not enough tables for breakfast. Slow service
Excellent room, warm and large. Shower needed a de-scale.
The staff were good. I stay in a lot of hotels and the information about the room etc is not satisfactory good location though & small but all night bar Plenty. It did not feel clean, the rooms were small and ill equiped and very dated bathroom etc
Comfortable room, comfortable bed, nice duvet/pillows (choice of feather/hypoallergenic type) airy room, good breakfast.
I liked that the hotel was so central . the staff very polite and very helpful The breakfast was horrible. very overcooked . we had toast though .Also the room we had , room 16, was very noisy .
Car parking facilities and friendly staff also excellent shower! Room a bit small and no room service menu
We enjoyed I stay here. Convenient for shopping, good atmosphere, good breakfast, easy check-in, staff helpful and friendly.
Location Very noisy so not much sleep.
The hotel was ideally located for station, shops and restaurants. The staff were efficient, friendy and helpful. The room and bathroom were rather cold - this is a statement of fact rather than a complaint
The accommodation was first class and we could not find fault with anything. Super weekend retreat !
The cabin appeared to have recently been modernised. There were 6 of us staying and there was plenty of space.
The peacefull it was no restaurent and Bar also closed at 7pm!! After a journey to get there the last ting i wanted to do was arrange food and drink.
5 star accomadation with a 2 star price. We only stayed one night but would of loved to stay for more.
Accommodation excellent. Bright, spacious, extremely well-equipped cabins. Loads of excellent facilities to use, most of which were free. Main house and surrounding lovely. Check-in/out times! Earliest check-in at 4 p.m. and check-out at 10 a.m. These are the most extreme check-in/out times I have come across and make this a much less attractive option than it would be with more conventional timings (say 2 and 11).
Calm. Very friendly staff. Early check out.
the restaurant was closed and there was no good restaurant in the neighbourhood
Staff were extremely professional and friendly. The facilities were great especially for the cost. Restaurant prices were very fair and great quality food. No bad points.
The lodge we stayed in was spacious and comfortable with high quality furniture and fittings. It was in a lovely, peaceful location - exciting to be able to hear owls calling to eachother from the trees just by the lodge. Great to have room to sit round and relax as a family rather than being squeezed into a hotel room. Easy to get into Canterbury from the location either by car or bus. It would have been very helpful if there was up-to-date information provided about what food & drink facilities were available for the dates that we were there. When we arrived back at the lodge after an evening out on the second night of our stay the lodge was cold as the central heating had broken down. However, we were able to phone the main hotel and security brought us a stand alone heater which did help.
the chalet style accomodation was much better than I every imagine it would be. There was more than enough room for the 5 of us and the cleanliness with top class. The leisure facilities were great, staff were really helpful and friendly, and it was real value for money The only negative thing to say is, we found the check in time a little too late and check out too early.
The rooms and the hotel in general were very comfortable and good looking. From the window, we could see the famous Canterbury Cathedral which is actually adjacent to the hotel itself. The breakfast included in the price was served directly in the room, but it is also possible to have it in the common dining room. The toilets and the showers were very clean. The bin in the room was full of garbage when we arrived in the hotel.The toilet paper in the common toilet finished and no one came to replace it.
Right in the centre, plenty of character.
Location. Views on the Cathedral and right in the centre of Canterbury. Plenty of choice with the Continental breakfast. Labyrinth to find rooms. Uneven floors due to age. Average furnishing. About 500 metres to nearest car park.
Very nice four poster bed; interesting and charming room (tiny bit cluttered though?) but clean. Friendly and speedy check-in and check- out; pleasant staff all round. Interesting hotel with history and great location. Good view of the Cathedral from the room. Very poor shower - no pressure at all. No one greeted us at breakfast, so delays in getting served, and table not set out properly. Generally unsuitable dining room - had we known how claustrophobic it was we would have chosen to eat in the room. Comparable hotels would have had hot breakfast included in the price.
We found the hotel comfortable but basic - it was an excellent choice for the purpose of our trip. We were visiting our nephew at the university it was our own fault but we booked a room with a shared bathroom - we prefer en suite
Good location in the centre next to the high street shops and cathedral. I was cold in the room, did not know how to get more heat from the radiator. Also the window did not close well and it was a rainy and cold day. The tv is really very small with only about 3 channels working, only one clearly. It seemed a bit like camping, not good in winter. Only a sink in the room and old fashion, water either too hot or too cold. Room very small, oldish, but that is to be expected in an old building.
The hotel had a great atmosphere - really quaint. Staff were friendly and helpful, and left us to it. None
The place is over 500 years old, and looking at the height of the door frames, I would guess that to be correct. I felt like I was staying in a museum, and I mean that in a good way. It was really cool sitting there thinking that people had been staying in the same room I was in for the past few hundred years. The hotel faces a really nice little square on one side, and looks out over Canterbury Cathedral and its surrounding yard on the other. Its a great location for exploring the town, and the prevalence of the Star Bucks right under the hotel made my friends happy they were able to connect history with 21st century consumerism. The room I stayed in had a 30 degree angle slant which made for an odd first couple steps if you got out of bed. But granting that the room was a few centuries old, I could understand it. It even added to the charm I suppose. You were forced to share a toilet and shower with the floor, but even though the hotel was supposedly fully booked I never had any issues with either being occupied. They were clean, and it didn't really bother me, but might not be something seeking a private bed/bath would like.
Friendly and helpful staff - nothing was too much trouble Nothing
we particularly enjoyed the breakfast and its surroundings, the location was very good and everything looked clean the bed was far too hard
Friendly staff. Location. Comfort. Breakfast. Easy to find. A definite "Stay again" hotel. Loved it! No
Comfortable Hotel conveniently situated and with very friendly staff
Friendliness of the staff. The breakfast was excellent too and nothing seemed too much trouble.
Nice friendly staff Hotel clean and tidy very good location for centre of Canterbury and good hearty breakfast
Location close to the city centreof Canterbury. Clean. Friendly staff. Freshly coocked breakfast. Exactly what we expected.
Off street parking, great breakfast and warm swimming pool to ease the stress of the journey. Okay for walking adults to journey to city centre but tiresome with young kids - use a taxi, enjoy your holday and we would stay again.
Good location with parking. Very pleasant and helpful staff. Comfortable room and good breakfast. Limited TV channels and no instructions provided.
The room was of a very good standard and comfortable. The breakfast was very good and the staff were exellent. My only critsism would be the lack of available parking. However, the staff dealt with this issue in a positive way.
location could not arrange breakfast before 8.00
Convenience, comfortable room and food excellent Room was on the 'road side' so noisy at pub closing time
Friendly staff and closeness to city centre. Pub had cosy fire. No free parking.
near the city centre could do with re decoration.
The cleaniness and friendly staff
friendly staff na
Excellent staff, wonderful location and fantastic value for money. Thank you Nothing
Hotel rooms in need of renovation
Location, bar area was lovely Shower tray didn't drain, curtains hanging off rail, strange smell in stairwell, tv in room only had 4 channels, not freeview like most other 4 star hotels. This was a 3 star hotel at best, sorry
Ideal location in the centre to town and very quiet. The staff is very hepful. The rooms are spacious and very clean.
The hotel was clean and staff very helpful. No bad points
The setting was amazing! Peaceful and Tranquil. You felt almost like you were part of the clergy. Really, its not that I didn't like it, however, it wasn't totally clear that the hotel is In the Cathedral Grounds! The way-finding wasn't too clear.
Location Basic accomadation no extra's
The Hotel was really nice and the location was great no complaints, I was very happy
Beautiful view from our window overlooking the cathedral with a Christmas tree covered in lights. Windows in the room let in the cold.
The best thing about this hotel is its fabulous location Would have preferred a full english breakfast and bar facilities
Clean, well managed. The discounted price made it affordable. The full price would not be value for money, local hotels offer more for the same price.
Wonderful location overlooking Canterbury Cathedral (great view from room) and just a short walk from the old part of the city. Very helpful staff. Breakfast was only 'continental' and rather uninspired. No hotel bar - felt a bit awkward sitting round in the library.
The location within the precint of Canterbury Cathedral. My room had a great view of the cathedral which was very special in the evening when all the visitors had left. everything was fine, there was nothing not to like about this place.
The warmth and friendlyness of all members of staff that we came into contact with. Also, the cuisine (quality and quantity) was excellent.
It served its purpose The cost of the breakfast
nice bedroom very comfortable noisy pre party group in the bar
the location and the charm
I only stayed for one night so my experience of the hotel and its facilities is limited. I enjoyed the comfortable bar although the wine is far too expensive at nearly £5 a glass! No wonder no-one was using it! I also liked not having to leave until 11 a.m. The price of the wine!
Helpfulness of the staff Ventilation was not too good; bathroom window very hard to open to anybody below 6'.
Good location, clean & comfortable rooms, helpful staff.
Excellent facilities. A very pleasant hotel. Nothing
The style and comfort of the bedrooms,good selection of tv channels, staff who were always professional There was no mention of bar meals being available, only found out because other people dined in the bar. Thought the price for breakfast was expensive it was much cheaper in your Wales hotels.
It was anice friendly hotel with good safe parking and a loverly room ( I had the bridal suite for some reason!!!) The evening meal I had was not good and the whole hotel smelt of smoking- not acceptable really! The shower was poor - It should be a proper shower not a hand held job!!!
Friendly and helpful staff, good location, sufficiency of information brochures,reasonable price, tasteful breakfast I missed some spirits and hot bevereges in the bar
we really liked its cleanliness and friendliness the plastic chairs looked a bit tacky compared with the rest of the style of the hotel
The location to the centre of the town, the friendliness of the staff and comfortable rooms.
Great staff, very friendly
Loved the atmosphere, the food, and drinks. It was a very cozy hotel room, very enjoyable.
The friendliness of the staff and attention to detail, leaving an anniversary card and chocolates in our room. The traffic was quite an issue and building works right opposite but not too bad. Also a guest above pacing the floor at all times of the night over creaking floorboards did keep my husband awake.
location no TV, no cooked breakfast on Mondays, room v small
The atmosphere and charm of hotel and being so close to the buzz of Canterbury
Charming hotel. Wonderful food Wireless internet reception limited
staff ver good and obliging breakfast good executive rrom but not executive quality no satelite TV room very cramped
The room was basic but clean and was just what I expected On both evenings I stayed there I asked for an extra quilt on the sofa bed and didn't get one although I was given two extra pillows. Too tired to keep moaning.
THe Room was clean and the beg comfortable Access fom Canterbury was really complicated and the signs to the hotel were poor
The room i well designed and just right for a short stay. Too much traffic noise with the window open. Suggest customer is given the option of a room further from road if available
I thought adding 50% on the price for our wednesday night for no added reason was steep, Tuesday and Thursday night was right price for the standard room. Not enough seating in eating area had to wait 30mins for a table, lounge area too small and very cold
Convenient for our destination. Good size room and very clean. A bit noisy from hotel work during the early hours.
comfortable, clean room with good bathroom facilities. Breakfast nice and available at sensible times for a change! Staff freindly. Silly location.
Very friendly staff
staff and facilities were as to be expected, yet somehow seemed better than other Holiday Inns i have stayed in. N/A
Excellent service No lift available. Only continental breakfast available.
Clean and comfortable room Cold water and shower - boiler broken! Poor quality of breakfast.