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Senior Staff unfriendly. All others helpful and very friendly.
parking, large room, WiFi, nice clean design, good restaurant with large wine card. Outside of city (need of a car), WiFi charged but acceptable cost
Restaurant and suport from employees It is far awaay from Lyon downtown and during the weekends, it is extremely difficult to get anywhere due to the lack of public transportation. Even to get a taxi is difficult. It took me one hour and a half to get a taxi.
Very well appointed with lounge and restaurant facilities on site. Great place to end a vacation and head for the airport. Advertised free shuttle to the airport did not run until 7:00 AM.
Hotel stuff very kind Room decoration a little bit cold, but comfortable
The Food & Beverage facilities were very good and food quality very good although service was slow. Steak Tartare excellent! Prices good value. Bedroom was a little basic however very acceptable.
The hotel provides enough comfort to welcome anyone that is looking for a quiet and well situated accommodation, right in the middle of one of the biggest business areas of Lyon.
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
Brand new Hotel next to airport!
New Hotel with all facilities in excellent order. Restaurant was very good None
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
sound insolation quite good despite it's close to a highway a bit expensive for what it is
Convenient to St. Exupery Airport (15 minutes by car). Free computer and printer in lobby (20 minute limit) Hard to find from the autoroute exit -- signage could be better! Wifi is costly
Hotel was easy to locate and convenient for our journey. Rooms a good size and clean and comfortable. For a family, the breakfast was far too expensive and we were unable to eat there!
Good rooms Price / quality is poor. Breakfast far too expensive.It's just a simple hotel alongside a motorway and not in the city centre.
Everything about our stay was great - no complaints on any front at all No - thought it was a really great experience
no tea and coffee making facilities
So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place
Welcoming, good dining room and good food, good shuttle service. Information not quite clear regarding parking facility
Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.
Helpfullness of the staff
Good staff, good location (near the airport and Lyon st exupery station), shuttle bus available to airport
Close to the airport, spacious rooms A little too pricey
Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.
Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.
Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.
It is close to the airport
Very convenient, close to the airport and near to the highway. The room was very nice and I can't think of anything that I missed except my wife.
We have appreciated the modern design of the hotel and the style of the room. The personnel was very helpful and the breakfast was excellent. The hotel is brand new and very clean. I would recomment to stay in this hotel if you need a stop over for catching an early plane at the nearby airport. It is not easy to find the way to the airport if you cross the small village nearby
locality and simplicity no tea making facilities in the room
No food or drink available on Sunday evening.
Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.
Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend
It was clean and efficient.we only stayed overnight for our return flight from Lyon
Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.
Clean, comfortable, efficient, modern, excellent safe parking! no
Young & nice staff, good breakfast, clean rooms and no noise!! Perfect for young people or businessmen!
Breakfast was very good It was difficult to find and apparently is not Kyriad any more so we were looking for the wrong thing. Also our Sat Nav did not recognise the address
everything. extremely good value for money. They do not serve lunch after 2pm, they close the reception after 9am. however was very flexible with the breakfast timing. it is a general french thing, so I do not blame the hotel for this.
The staff was very helpful and went out of the way to make sure that we understood answers to questions, The only play that we stayed during our trip that did not have an English speaking TV channel.
Good parking and restaurant; quiet location
good food in the hotel restaurant
Good value accommodation and excellent park a few minutes walk up the road. Nice breakfast too. Reception could do with freshening up. There was a very stale smell which I suspect is due to air conditioning units needing cleaning.
good beds, clean, not noisy, friendly staff na
Good value for money and lots of variety for breakfast
Everything was perfect. Bathroom, even though it was large, not really enough sophisticated. But largely acceptable anyway. Nothing.
Quiet Suburb ,friendly, relaxed and efficient english speaking staff, tres bon.
The booked rate was significantly under the published price per room. A bonus for us The hotel was "tired" and my first impressions were not good. The refurbish works in the dining room was a once off and unfortunate. Whilst it was a Holiday Inn, I had a higher expectation from that presented and delivered
nothing in particular rooms are small, not really comfortable
Good value for money - clean room, nice breakfast. A/C did not work in one of the rooms, but we were given new room after we complained.
easy check in and out of reception rooms a bit small and doors did not properly open as they hit the beds. The restaurant was closed and we were not informed of this until we arrived.