budget price Poor maintenance of rooms, bathroom door broken, no soap in shower dispenser, window blind broken, generally a bit scruffy (but cheap rates)
Could not find the hotel. The map which we printed off this site was very poor. We rang to ask directions but the stated they did not speak english but when we got there the english was very good but then he prentended he did not understand us again when we stated we rang for directions. The breakfast was poor for over €5. We also had a 18 month old with us and his bed was a bunk which was not really suitable.
Breakfast was good and a perfect location for a number of eateries
It has a very idealistic location,close to Macdonals,Careffour super market and a Tank station... It is very good as a stop point for a trip to the south of france or Spain.
Ultra modern funky room with space age feel. Very convenient for overnight stop over while travelling. No air conditioning and no kettle to make a cup of tea
- Furniture in rooms is old, carpets need to be replaced. Rooms were hot, with open windows you keep hearing trains.
this was an average hotel but the location was good for us as it was right off the highway. the service at the restaurant was very slow and the food was not very good. The beds were not very comfortable.
A convenient hotel, (stopover on journey to Provence). We like Novotel for it's consistent quality & comfort etc. The cuisine! Nothing changes really! Poor choice, expensive & could be better.
Ease of access from Motorway. Poor quality of food, i.e. overcooked and cold. General service in restaurant I would consider poor.
Very convenient for the trip to Italy. Just of the motorway but no road noise at all. The last time I stayed at this hotel was some 12 - 15 years ago. It still looks and feels the same as it did then with little or no updates. On my return to the uk we stayed at Reims Novotel. A much nicer and more modern hotel and room. Again I had stayed there before , however this hotel has moved with the times and has adjusted to the modern needs.
coffee making facitilties; gated parking very poor and overpriced breakfast
Very professional staff. Excellent restaurant
Room, service and breakfast excellent, as always. I have been wondering for years now why the food in all the Novotel restaurants (called Coté Jardin) is so bad and overpriced. Could the Novotel management please decide to turn all the Cotés Jardin into nice brasseries with good food at an affordable price? The faithful Novotel customers would thank you from the bottom of their hearts!
Well-equipped, helpful staff, easy to find, convenient. Room in good order. Nice breakfast. Why do you require a minimum number of words?
it was noisy in the night, the food was a bit dry and cold
The reception clerk was particularly helpful and drew us a map of the restaurant we wished to go to.The situation of the hotel near the River Saone was excellent. The area was quiet at night and we felt safe walking back to the hotel at night. Macon is a clean city with beautiful flowers and a "romantic garden" walk near the river.
Staff were very friendly, especially the restaurant waitress. Our room was very warm when we arrived. Outside temp was close to 30C, room not much different. Someone from reception came up to take a look at the air con, said to turn it right down (to 15C). This we did but no joy. Complained next day again, was promised an air con engineer would come up to room. No sign of said person. Another uncomfortable night, and when complained once more, was told that we could have been offered another room if we had complained at time of checking in! Were offered a 10% discount for one night only as compensation.
Quality/Price ok. Nice view from the rooms and breakfast area. very helpfull personal, on our departure, they recomand us to visit Cluny, which was a very good choice, to get the fealing of old time France. Thank you.
Secure car park and friendly staff
restuarant was closed - it would have been nice to know that in advance
The receptionist was very welcoming; we liked the decor and the atmosphere and we enjoyed the breakfast. It was easy to find the hotel and the surroundings were very pleasant.
The location. The air conditioning system was completely insufficient and even setting the system at 15 degrees we were unable to cool the room down. This was very disappointing considering how much we paid to stay at the hotel
It is very difficult to write 15 wards about things I liked about this hotel. I think it is possible, that is the worst value for money hotel that I have stayed in. Where do I start? Steep steps up to reception - very friendly. Room uncomfortably hot, bath-room grubby. Hot food at breakfast, finished at 9.45am, when breakfast finished at 10.30. Toilets for general use, by the reception, were disgusting at10.00am and when I reported it to the receptionest was told they were clean at 8.00am. I also noticed the disabled toilet is down a steep flight of stairs. I did ask to speak to the manager and was told - He was on holiday!!
We enjoyed a brief, but excellent stay. The owners could not have been more welcoming.
Lovely hotel in a nice situation. Superb rooms and facilities.
Fantastic, friendly owners/staff
Design of the rooms, location, personal note
Excellent staff who were very helpful. Good location on the river and close to the city centre. Rooms well decorated, cleand and with a spacious bathroom.
The hotel is in quite a good location and the town is quite nice.
Location Nothing negative
great location right in the centre and very useful having a garage for the car
we booked private parking when booking, which was not available on arrival!
Basic, comfortable and quiet room -- -a good hotel d'etape. Good resto beside the hotel. The room was a bit stuffy....and had a faintly disagreeable smell. It was An old smoking room. We were NOT asked if we want smoking or non-smoking room.
shower was poor
central location breakfast Found evening meal rather expensive compared to other hotels
Excellent location right in the centre of town and quite superb onsite restaurant.
Convenient and nice hotel
large room central location room not well equiped very noisey bed and floor very expansive breakfast and dinner
The hotel was obviously in the process of upgrading the bedrooms but still maintained a high standard of service.
ease of booking in friendly staff
Staff were super and very helpful.
One of the easier Campaniles to find. Just off the motorway junction.
Friendly helpful staff, restaurant convenient and good Room was smokey
Close to large city and motorway Staff was reading newspapers in the kitchen instead of attending the reception on Sunday morning.
We arrived for dinner at the same time as a coach load of visitors but we were still attended to quickly and efficiently.
quietness, proximity to the motorway
Quiet comfortable room, pleasant staff, good food and pichet wine at reasonable prices.
The restaurant was very good with local dishes superbly cooked and a good selection of local wines.
There are no places in the restaurant for the hotel guests because the hotel was overbooked!! We had booked breakfast, but there was no seats inside, we were asked whether we would like to cancel the breakfast, but we hold the breakfast and take place in the garden.
good value for money the room service was a bit long
the possibility of a guarded parking the possibility to have two single beds instead of just a double one
The studio room was very nice, the staff were very friendly and the food was excellent!
Customer service was A+++. They were always helpful, cheerful, courteous & informative... Rooms were lovely, and location perfect - an easy walk to train station and market, as well as being next to the main street for shopping & boutiques. This was my third stay here, and I intend it to be my destination hotel when I visit again... Nothing to dislike...
the location in the heart of the centre we did not have a bath, only a shower, but the friends we were with had one, so apparently, there are different room types for the same price, they should at least mention this and preferably give you a choice (I would have loved a bath, after the marathon we did on Saturday!)
The hotel was easy to find. Parking facilities good. Although this was on Nov.1., i.e. holiday in France with basically the whole city closed down, the hotel resturant was open and served excellent food.
We liked the decor, the updated bathroom, the helpful staff, the breakfast, free wifi, and a good restaurant for dinner. Didnot like to pay for parking garage.
The bed was very comfortable and a very good shower. Our room did stink of cigarette smoke when we arrived. We aired it as much as we could and sprayed it with perfume, but in this respect it was fairly unpleseant.
The staff was very helpful. Luggage was not delivered at the airport for one of our group. They stored it for us even after we had moved on with our trip through France. We couldn't have been more pleased with their help. We would recommend this hotel to anyone.
The hotel was bright and modern The situation - it was difficult to find. The restaurant was closed so we had to go looking for somewhere to eat
friendly staff and clean and nic ehotel
Efficient, clean, good location - very good for a stop over on the way to the French ski resorts.
Very Tidy Nothing
basic overnight hotel. excellent value for money the bar and restaurant close at 9.00 pm. a drink upon arrival would have been nice. 2 french families staying at the hotel stood outside talking very loud until gone 1 am and were back out there at 6.30 am. i was not very happy about being kept awake
Proximity to autoroute. Restaurant. 1 hour wait before receiving any food at all. Chef's salad consisted of lettuce and huge pile of red and white cabbage with dressing. Husband is vegetarian and had ordered a warm goats cheese salad which never arrived despite repeated assurances from the only waitress/barmaid/receptionist. Chef walked out at 9.30pm, obviously the warm goats cheese was too much for him. My main course was very poor and meal was spoilt anyway by delays. HOWEVER we were not charged at all for the meal by the waitress/barmaid/receptionist who seemed to be the only person working there apart from cleaners!
The service and the Resturant
The beds were very comfortable. The hotel was easy to locate and not far from the Parc des Exhibition where our dog show was being held.
I liked the way the hotel was set up with rooms spread around a park like setting, and easy parking no
All the basics for an overnight top. Clean, hot shower, good nights sleep!
The staff were very friendly and made you feel welcome
Service and simplicity of check in - check out operations. no
restaurant very good car park free
We asked for a transfer to Reims which was sorted out immediately by a very helpful member of staff. Reims Mercure was excellent . We will stay at Mercure hotels whenever we are in France now as we were so impressed!
They told us they were going to charge us more money because our card number we used to book it was wrong. But they did not email us to say that our card number was wrong because we had made a small error if we had known we would have immediately changed it.
Excellent room. Very friendly staff. High quality restaurant with good choice of wines. Would recommend.
only 1 night it was pleasant and relaxing the picture on line when booking the family room showed what i thought was 2 bedrooms and thats why i booked that room. When we arrive and went to the room it had 2 double beds in the same room, it was rather uncomfortable sleeping in the same room as parents. I asked the hotel about this and they said we could have another room but it would cost 50 euro more. I declined this.
Comfortable, well equipped, clean, well managed Difficult to find from instructions provided
The big room. Payment for number took 2 times. Now I try to receive back the money
The rooms are big, well furnished and clean, with a small kitchen so you can cook your own meals. Internet worked very well indeed. Unfortunately the house next door was being renovated so that meant huge noise and drilling from 8 o'clock on. Also there is no stuff around apart from during the day. If something goes wrong you cannot contact anyone. Due to my unforseen early departure I had a probem negotiating the right price for the stay.
We rented a big family room and used it for 2 people. The nice thing about an appartment is the kitchentte with fridge, so you can eat meals when you please. The room was really big and had 2 double beds. The finsihing of the room could have been slightlty better. The second bed should have been separated by a curtain (rideaux) to increase privacy. The bath room could have been a bit bigger to make it comfy. It was impossible to bend down and wash the feet in the tiny shower. The windows did not have airing positions (common problem in Europe).
Very well equipped appartment - enough space - young families have access to all necessary facilities. Airconditioning is missing in summer time.
We found the apartment to be very clean with very comfortable beds. This was an ideal place for an overnight stay and we would definitely stay again.
That it was easy to find, with parking and a nice clean spacious room with good ensuite. Lack of air conditioning - very hot at night!!!
Clean, spacious, kitchenette, good for extended stay, attractive price, not far to train station, quiet.
The ease of the rooms, for a young family - the travel cot fitted in the room and left us with plenty of space. The kitchenette area is perfect for warming up / cooking simple dinner - perfect stop over for us, thank you
very kind people ,good breakfast but not luxury no egg and ham,very spacious rooms, very quiet room and garden we don't like tapis on the floor in the room
The food was excellent and the location was quiet. the gardens were attractive and the pool was a bonus. The bedrooms were ok but rather stark and in lacking in little touches to make it more homely/attractive. Many French hotels are similar
The English speaking was very attentive, including ironing my shirt. There is a hedge between the building and the main road, but during the day, it was possible to hear the traffic. Not really an issue in the dead of the night.