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New Hotel with all facilities in excellent order. Restaurant was very good None
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
Brand new Hotel next to airport!
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
Convenient to St. Exupery Airport (15 minutes by car). Free computer and printer in lobby (20 minute limit) Hard to find from the autoroute exit -- signage could be better! Wifi is costly
sound insolation quite good despite it's close to a highway a bit expensive for what it is
Hotel was easy to locate and convenient for our journey. Rooms a good size and clean and comfortable. For a family, the breakfast was far too expensive and we were unable to eat there!
Good rooms Price / quality is poor. Breakfast far too expensive.It's just a simple hotel alongside a motorway and not in the city centre.
Everything about our stay was great - no complaints on any front at all No - thought it was a really great experience
no tea and coffee making facilities
Senior Staff unfriendly. All others helpful and very friendly.
Restaurant and suport from employees It is far awaay from Lyon downtown and during the weekends, it is extremely difficult to get anywhere due to the lack of public transportation. Even to get a taxi is difficult. It took me one hour and a half to get a taxi.
The hotel provides enough comfort to welcome anyone that is looking for a quiet and well situated accommodation, right in the middle of one of the biggest business areas of Lyon.
Very well appointed with lounge and restaurant facilities on site. Great place to end a vacation and head for the airport. Advertised free shuttle to the airport did not run until 7:00 AM.
The Food & Beverage facilities were very good and food quality very good although service was slow. Steak Tartare excellent! Prices good value. Bedroom was a little basic however very acceptable.
parking, large room, WiFi, nice clean design, good restaurant with large wine card. Outside of city (need of a car), WiFi charged but acceptable cost
Hotel stuff very kind Room decoration a little bit cold, but comfortable
Good staff, good location (near the airport and Lyon st exupery station), shuttle bus available to airport
Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.
Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.
So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place
Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.
Close to the airport, spacious rooms A little too pricey
Welcoming, good dining room and good food, good shuttle service. Information not quite clear regarding parking facility
Helpfullness of the staff
It is close to the airport
Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.
The owner and his wife were absolutely lovely and I wish them very well. Their chateau is lovely and the swimming pool beautiful. The rooms are far too tiny, there is no ventilation and no air conditioning. I was bitten by mosquitoes because I was forcred to leave the door open to get ventelation.
The food was excellent and the staff were charming. The modern design of the bedroom was also attractive. It was not possible to get fresh air in the bedroom except by opening a french door. Perhaps because there was a reunion taking place at the hotel at the time, there was also nowhere to relax except in the room, as the weather was too cool to use the swimming pool area...
The hotel offers free wifi but there is no table in the room. The room was full of ants, ok this can happen, the hotell is in an immense park but i have said it to the receptionist but nobody took action to clean the room.
Very friendly and helpful staff. Further out from the centre than expected so a car was essential
Helpful staff and outstanding quality of food
It was conveniently close to the autoroute for breaking a long journey. It was a shame that the restaurant wasn't open.
Location , hairdryer not working ,bulbs not working
The staff is nice and polite. Noisy until late at night, with people going to and fro at any time.Walls are as thin as cardboard: you can hear your room neighbours speak and watch TV. Indeed, not a hotel for businessmen who need to sleep and wake up early.
Very convenient, close to the airport and near to the highway. The room was very nice and I can't think of anything that I missed except my wife.
Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend
Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.
It was clean and efficient.we only stayed overnight for our return flight from Lyon
We have appreciated the modern design of the hotel and the style of the room. The personnel was very helpful and the breakfast was excellent. The hotel is brand new and very clean. I would recomment to stay in this hotel if you need a stop over for catching an early plane at the nearby airport. It is not easy to find the way to the airport if you cross the small village nearby
No food or drink available on Sunday evening.
Clean, comfortable, efficient, modern, excellent safe parking! no
Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.
locality and simplicity no tea making facilities in the room
arrived at 11.30pm and left by 8.45am so not actually there that long! Beds comfy, showers good. inadequate tea/coffee facilities in each room i.e. only one tea bag in each room (which was for 2 people!)
It was convenient for the Autoroute, and the WiFi was useful. The hotel was secluded from traffic noise. The room was booked for three people, but I had to retrieve a poor campbed from under the double for my son who is 1.97m tall and ask at reception for a pillow, a cup and supplies for the tea making facility, towels etc. The hairdryer didn't work and there was an enormous party of rowdy children....I'm not given to complaining, but you did ask!
Size of the appartments and the bed Slightly shabby decoration in the appartment. Unfriendly staff in the brasserie.
There really wasn't anything to dislike about this hotel - good location, helpful and pleasant staff, the rooms were clean, tidy and well equipped and a choice of restaurants. I'd certainly recommend the hotel.
I stayed in a studio of the hotel - and enjoyed to have my own little kitchenette - that was very handy as I stayed for more than 2 weeks - the service in the studio is the same as in the rooms - cleaning every day. The choice in the restaurant and in the brasserie was limited - it is probably ok for someone just staying 1 or 2 nights - but not for longer period. Also the quality of the cuisine was not always good - same dish on different days = different quality