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Nice hotel. Modern rooms good staff nothing to criticize
Great staff! Very friendly and accommodating. Most speak English. I can't think of anything I didn't like. In fact, I extended my stay.
Returning and enjoying the same amenities I did seven months earlier. 2nd floor restaurant and 11th floor extras make this hotel and the stay a pleasurable experience. Breakfast is perfect! Currency exchange and coffee bar are so convenient. Staff appears motivated and acts professionally. Cannot think of anything to list.
Value and location
Hotel design and hotel restaurants and good location and money exchange Sometimes, I need to try my key a few times before it made the elevator work.
location, staff let me check-in 4 hours earlier view from the window to a demolition side
I was only in the hotel for one night, but the overall experience was good. I arranged for an airport pick up which was not there when I arrived due to the plane arriving some 15 minutes early. I arranged to take another taxi to the hotel as I was not able to contact the hotel to find out if the taxi was on its way. Being the last flight of the evening I was concerned about being stranded at that the airport. Notwithstandig that I have no control over the events - plabe arriving early, driver arriving late, the hotel insisted on charging me for the sending the driver to collect to me - a very pedantic attitude indeed.
Very quaint and charming. Staff was very friendly. Breakfast and restaurant where A+. It's small so not many facilities.
Everything was great, very nice place to stay while in Kharkov. Their assistance was very good in all aspects of my stay. Very friendly hosts to work with, they were very helpful with all my needs.
Breakfast was nice. The warmth of the hotel felt comforting. Airport pick was nice and convenient. The front desk was very helpful and spoke good English. The price for the airport pick up was confusing. When we arrived it cost a lot more than when we were dropped off.
The hotel was extremely clean and beautifully decorated. The staff was very courteous and helpful with arraigning taxi's and making my vacation there memorable. The breakfast each morning was fantastic. I will stay there again when I return.
Everything. This is a truly spectacular facility in every respect possible...and at a really great price too. I am planning a return trip to Kharkiv and I will definitely be staying at the Aurora again. Nothing.
i felt very safe while staying at the hotel. workers are nice to people nope
This hotel is located in the center, service was good.
Nice helpfull staff, good breakfast, bad is very comfortable, fast check-in Sound proofing of walls is not good at all. Accompanied with unlimited TV volume regulation (it is limited in most of the hotels) can be problem. If you touch the wall by hand you can feel the vibration. Water temperature in the shower is not stable. Luckily temperature does not jump heavily - you will not be burned but you almost 30% of your time in shower is busy with adjusting the temperature. (room #401) Check out took 10 minutes, and it was no queue, I was alone
the staff was always willing and able to help. Rooms were clean and well maintained. Surroundings were comfortable and pleasant. Very short walk to city centre. would be hard pressed to find a complaint
good location, nice staff, warm room, pleasant stay, worth to recommend
Located in the inner city but quiet backside room. Clean. Friendly people. English speaking. Transport from airport. Receipt not in English.