Pros: I liked the convenience of booking in advance at what seemed like an excellent fare. Too bad it was all wrong.
Cons: The insurance that I was sold online did not meet the local requirements. When I arrived I was told that my 4 day rental would go from <$50 to $180. The required insurance was over $110 and and was not mentioned until arrival at the counter. I was also charged $5 for gas eventhough I returned it with more fuel than it had when I picked it up. Charged for an additional driver and was told that it was standard regardless of how many people would be driving. Generally felt scammed.
Cons: Customer service in ocean trum location is terrible . The front desk attendant is rude and inefficient.
Sep 12 2016
Did not get what I ordered and the panamapass is o
Pros: I will be complaining directly to Dollar about my experience.
Cons: I ordered a small car - they gave me a Tucson - it was late that evening and I was too tired to fight about it. I get small cars because the required insurance costs less and the gas is less. I was not told about where to park when I returned the car either and the $7/day for the panama pass is outrageous. The tolls equate to less than $10 for the trip to and from the airport. He said we could not use cash and we say lines that allowed cash payment. I will be requesting a credit from Dollar for the upcharge on the insurance and the pass charges. . Our biggest expense when visiting Panama is the car rental.
Pros: Fox employees were kindly and gave some guidance about Panama
Car fuel tank was full
Cons: Fox offices were not located in airport as it was mention so you need to go to a near hotel in which offices are to start the rental process.
The car damage protection I bought in Kayak website during the car booking was not accepted by Fox, I must to purchase another one that Fox offered and which more expensive
Aug 19 2016
Cons: when I arrive to Panama they give me a higher price in the office... also they dont have the car that i requested and they make me pay for the new car, that was more expensive.
The car was dirty, smell terrible, and old
i would like a compensation for the bad service!