They reneged on an advanced reservation.
Pros: What's to like when you get stranded?
Cons: They refused to find us an alternate car at amother carrier when they ran out of cars. The counter help said he was sorry and shrugged his shoulders each time I asked him for something he could do in lieu of nothing.
What a shitty experience I'll not repeat. As someone who travels weekly for business, I'll be sure to never rent with Dollar after this charter experience, nor allow anyone from my team to do the same.