Pros: The car I eventually ended up with was excellent. Getting to it was the problem.
Cons: A car was ready and waiting for me on time. About an hour into my trip, and far from where I picked up the car), I noticed that the front driver's side turn signal was out. It took me 2-1/2 hours to swap out the car. None of the Hertz locations along my way had a full-size car on the lot, they are not set up to see the inventory at other locations, and none offered to help. One handed me a map of the area that had a list of other nearby locations and suggested that I call them, as if it was MY problem their car had a safety defect. I finally ended up at the San Jose airport, where I had to wait for over an hour because they also didn't have any full-size cars.
Aug 17 2016
Pros: The price
Oct 14 2015
Cons: Car window cracked while driving on feeeway. Don't suggest Altima.
Dec 13 2015
Cons: Reserved full size car. They only had a very small Chevy with 30000 miles. Told me they rented the full size cars earlier in the day even though I had reservations. Car was dirty, hadn't been cleaned and was not full of gas. They told me to take it or leave it. Also charged $200 security deposit. I always rent from Hertz and have never had a problem. I won't rent from then again.
Sep 27 2016
Pros: The people at Hertz they were very friendly and courteous. They helped us very quickly to pick up and drop off.
Oct 25 2016
A Pleasure to be Served
Pros: Excellent service; sincerely friendly, helpful, especially when dealing with logistics regarding my car.
Cons: No information regarding gas-tank access: I couldn't get the gas cap off on the Dodge Caravan I was renting. First I looked for a release inside the van--none-- then tried to remove the cap as is. All my strength couldn't release it. I tried calling the manager's number--answering machine--tried again to release the cap. Finally, after 3-4 tries the pressure lessened and the cap released. Rest of the day- great!
Pros: I'm 21 years old and when my radiator abruptly cracked midweek, I panicked -- I had no feasible means of transit to get to school and work. They rent to people under 25 for a very minor fee! I was shocked by how little I had to pay, and they made every step of the process painless. I had such a fantastic experience with them: they were trustworthy, listened to me, and tried to save my money (he was straight-up about how much additional services would cost and did not try to sell anything to me). He even marked the quarter-tank of gas left in the tank as "empty" on the paperwork so I wouldn't have to spend money to refill it. PHENOMENAL experience and I don't know what I would have done without them!