Pros: I noticed that shortly after I rented the car a third party insurance company that said they worked with Kayak
Charged me $135 for travel insururance that I didn't ask for. I didn't fill out any card information on The kayak site and I didn't approve any travel insurance.
I didn't travel I rented the hertz car at home. Kayak sent me to hurtz direct site and that's where I booked the car
And got insurance. Hurtz has their own insurance which I purchase they do not work with a third party.
The name of the company that charged me falsy was
Called ALLIENZ (or something close to that)
If it was for that my experience with Kayak would have been great.
Thank you !
Hope you can correct this kind of situation in the future.
They did refund after I called them l.
Thank you !
Apr 11 2016
Surprised it went so well
Pros: The young lady at the counter was very pleasant and easy to work with. The price was better than I expected on the web site, so I wondered about hidden fees at the check out point, but they did not appear. The car was very clean. I would be happy to rent a car from them again.
Enterprise Employee states KAYAK has no clue if ca
Cons: Reserved an Enterprise Car Rental for the following day with a pick up time of 9:00 am, using KAYAK. I received a call from Enterprise at 7:30 am (the morning I was going to pick up the car) informing me that a car would not be available until the afternoon. The Enterprise Employee told me that KAYAK has no clue if cars are available.
I had an appointment that I could not miss. I spent the next hour and a half on the phone, trying to rent a car and ultimately had to borrow a car from a family member.