Cons: Rented a car from a Hertz up the road. Called to confirm my reservation, "Nope. You didn't rent it from us. We don't have any cars right now." Got my full email confirmation (indeed the place up the street) called them again. Again they told me there was no way I reserved a rental from them cause they didn't have any vehicles right now.
Mar 24 2017
Waited waited waited
Cons: Never got my rental after 3 hours of waiting. Very disappointed I didn't get to go on my trip to see my family.
Mar 27 2017
Stranded by Hertz
Cons: I received a call from Hertz 2 hours before I was supposed to pick up my rental for a family trip to Colorado. They informed me that they didn't have the vehicle for me, and they had to resolution to the problem. I was left stranded with no rental vehicle to transport the six of us to Colorado.
I have not yet been credited back, and Hertz was not at all apologetic. I typically rent vehicles from Hertz about 15-20 times each year for business, however I will no longer rent from them. All of my future business will go to Enterprise.
Apr 6 2017
Cons: I made my reservation but was called that morning and told that morning of the date that they had no car for me
Jun 12 2017
Cons: Rented a 12 passenger van for Florida trip with our grandchildren in March for our trip scheduled the first week in June. Received a letter of confirmation and Confirmation #. Went to the Hertz rental facility to pick up the van (day before we were to leave for Florida) and they "did not have a 12 passenger van available. The van rental was already paid for in March and insurance paid for. We were told that they reached out to us to see if we still wanted it. We were not home to receive this call as we were picking up our grandchildren for the big Florida trip, so apparently they just canceled our reservation without our knowledge. When calling customer service, they were only interested in getting us a refund but to date we still have not received this. We will never, ever do business with Hertz again.
Cons: Didn't have the correct vehicle when I got there. They also didn't have another one ready he had to find one then go clean it. Pushed my trip back. The guy was very short & rude with me couldn't believe it. Will not rent from them again.
Cons: Car smelled like smoke.
Also, they allowed me to book s rental for a van, then on the morning I came to pick it up they told me you had to be 25+ to rent a van. Worst experience I have ever had with any company. I will never rent with Avis again.
10 travelers who rented a car in Augusta gave the car agency they used an average rating of 4.7