Pros: Received a call from Enterprise and realized that I must have mistakenly made the reservation for pickup in Branson when I was arriving in Springfield (almost an hour away). The reservation was changed although the rate was a bit more when pickup was at the airport. Lucky for me. Person on the phone and staff were friendly.
Cons: The car was fine but a bit of trash was left in the vehicle and the exterior could have used a better wash job. Disappointed/surprised that the pickup counter had run out of maps.
Sep 13 2016
Great efficient experience!
Pros: Allen was very friendly and efficient. The car was nice and rode and drove well. The whole process went smoothly and it was a great value. Their location is very convenient to our office. We will use them again when we need to rent a car.
Cons: The only complaint is that the inside of the front and back windows needed to be cleaned. There was an oily film on them that made it hard to see and we had to clean them ourselves. That is something they need to check and address for safety if not convenience of their customers in the future.