Pros: The pickup location called me ahead of time to remind me of holiday hours so that I didn't miss my reservation. The rental clerk was prepared for my arrival. She successfully corrected an error on my bill and was friendly and professional. The drop off location at the airport was quick and the employee was able to help me with directions to my gate.
Cons: They were unable to accommodate a drop off on a holiday, so I had to return the car earlier than I would have liked in order to avoid being billed for two extra days. Rental locations need a procedure for accepting turn-ins outside of normal business hours