Pros: I liked how close to terminal Hertz is, easy to pick up and drop off. Car was clean.
Cons: The car needed a tune up. Tried to exchange it twice but other locations were very remote and didnt have cars to give to me
Aug 6 2016
Excellent customer service
Pros: Seth was very helpful and pleasant to work with. I will definitely rent here again on my frequent visits to Maine.
Aug 23 2016
Pick up location was closed after pick up time
Cons: They never should have allowed the reservation to be made. I requested a 6pm pick-up time and the location closes at 6pm! I had to get a car at another location and go through the hassel of getting a refund on the first car. Not fun!
Aug 29 2016
I was charged extra above quote on my confirmation
Pros: Car was fine. No problems.
Cons: I was charged above the quoted price that was on my confirmation. The rep told me that this was airport taxes. Apparently, the booking was made for an off-site location rather than the airport, even though I was flying into the airport. I would not get a rental from this site again because of that. They should honor the quoted price.
Pros: They were very personable and matched my price from another company. The car was exactly what we needed and it was in excellent condition. I had never driven an Infinity before, so that was another plus. They introduced us to the type of people we continued to meet in Maine: very friendly and courteous. Would use them again without question.
Cons: I cannot think of anything that was a problem.
Sep 17 2016
Pros: Car was very new with great phone plugin support
Cons: Agent messed up my rate, so I had to renegotiate after dropoff. Also car reeked of Armorall, now my belongings still have the smell!