Cons: Vehicle said it needed to have oil changed there was sticky stuff all over the vehicle
Aug 29 2016
Disfunction to say the least.
Pros: Nothing at all.
Cons: Picking up the vehicle was interesting. Being forced to take an expedition instead of the one I ordered. Air bag cover was ripped, vehicle broke down. Called Avis to report it and was told someone was on the way. One hour and twenty minutes later they arrived. In the mean time, this caused the rental contract to be late. They charged me a late fee on top of another insurance fee. The counter representative lied and gave me a phone number to call. The customer represenative actual told me (It is not our fault the vehicle broke down, so why should Avis be respondsible for it). I have never been treat like this and will be taking my personal and professional business to another rental company.
Cons: The two locations i rented from, San Antonio and Corpus Christi, have zero communication between them. I believe this is the main reason for my having to pay nearly double the estimated rate.
When i tried to explain this to the Corpus Christi location, they had no idea or explanation.