Cons: my flight out of new bern nc got canceled. I called and was told that there would be a $300 drop off fee if I returned the car to Norfolk instead (which was my only way to get home that day) I was told to return the car in Norfolk and talk to the people at the counter and they would "waive the fee". once I got to Norfolk I had to fight to get the charge reduced to $165 on a rental that was suppose to cost me $110.
they wanted to charge me $410 with the fee. Awful customer service
I will never rent from budget again -you tried to gouge me with a $300
Mar 7 2016
Cons: Nobody was there.
May 9 2016
Pros: Convenience of rental car parking next to terminal.
Cons: Did not have the vehicle that I requested. Had to rent from another agency.
Mar 6 2016
Cons: Unmanned desk. Not answering phone. Assisted by the Alamo attendant.
Sep 14 2016
Cons: When I got there I was told that they did not have a vehicle available and they did not offer any additional options for me to get a vehicle. I was forced to go to another location to rent a vehicle. Enterprise has horrible service.
Cons: My flight was cancelled therefore I had to drive to an alternate airport. Avis charged me $250 for my drop off location change.
Mar 1 2016
Pros: I like big cars, because I am a big person. The last time I rented, it was a Chevy Malibu, as full size. Well, I had a time getting in and out of that thing. So from now on I want to know for sure that it is a big vehicle. Thanks for the good service, and fine automobile
Cons: One of the rear seats was unmanageable, for what reason I do not know. The saving grace was that the van was large enough that it didn't matter. We had plenty of room for all of our luggage. My wife takes enough luggage for a week to be gone for two days. Oh well, I had a plenty myself. Anyway, we were exceedingly pleased with the Chrysler Town and Country......RAH