Cons: I reserved a full size SUV and they gave me a RAV4 and said it was similar. It was not large enough and they would not correct it so I asked them to cancel it. The rep told me I had to go hunt the manager down myself. When I refused he called him. After a 15 minute wait I was told they cancelled it but didn't want to give me a receipt until I insisted. Another rep then told me to "shut up about it". Never rent from them in Boston! I have used them elsewhere and they were fine
Oct 22 2015
pick and drop off worst experince
Cons: For pick up, short of staff.
For drop off, same problem. Staff complaint overtime, and not happy. Worst than pick up.
never have such a bad experience when drop off. bad customer service
Oct 23 2015
Pros: We got a great car, a Toyota RAV4.
Oct 29 2015
Pros: Wanted a small inexpensive rental car and ended up getting a Prius. Great gas Milage. So the rental was a great value and the car costs almost nothing to run.
Nov 9 2015
Pros: Easy pick up and drop off. Good value.
Cons: The car smelled like cigarette smoke. It would be nice to have non-smoking car option.
Nov 21 2015
Things were great once I got in the car
Pros: The Kia Sol was nice to find in mid-size. I enjoyed the car and checking out the features.
Cons: All-in-all, I had lots of issues renting, as it was expected that I was a visitor to the state, and no one at any of the rental places made it clear what that meant I needed to bring or do differently until I was already in the location, an hour out of my way. Getting into the rental location was a pain, and took numerous loops around the building to get the right entrance. I ended up paying more than twice the expected amount because I didn't know to bring proof of my own insurance, so the only place that would rent to me charged a premium.
Nov 27 2015
Pros: LA SIMPLICIDAD CON LA QUE SE HIZO TODO EL TRAMITE Y LA RAPIDEZ ....
Dec 1 2015
Cons: One of the staff had a attitude, she was a unprofessional.
Poor customer service. Dirty car seats
Dec 9 2015
Rent a wreck!
Pros: Customer service and process for picking up the automobile was easy and hassle free.
Cons: The Hyundai Elantra I was given had scrapes, scratches and dents in over a dozen locations. The flat tire warning light was on when I picked up the car and I eventually had to stop and put air in all four tires in order to get the light to go out.
Jan 4 2016
Weekend rental of a Prius
Pros: Everything worked as planned
Only had to fill up the tank once
Was able to traverse some unexpected snowy vermont terrain just fine