Extremely nice and helpful staff members
Pros: Extremely nice, attentive, and helpful staff member at the Sonoma County Airport terminal/ Hertz counter. He was even able to make a change that the phone-rep couldn't.
When trying to make changes on the phone earlier, the rep was very kind and tried to help as much as she could.
Cons: The car had some minor damage, which wasn't inspected or logged by anyone as we picked up the car. This was never a problem, but we felt the need to take photos to be sure.