Cons: I got unlucky to get an inexperienced front-desk employee. He was unaware of some practices and questioned everything. I hope I get someone with more experience next time.
Jan 6 2016
Best Place to ren a car.
Pros: Fast, good cars, reliable, friendly
Jan 13 2016
Not my first compalaint
Pros: The car.
Cons: As a long time 'plus' business and private member the service was horrendous!
I needed to use my wife's credit card and they insisted I had to fetch my wife, 1/2 an hour away looking after our 3 grandchildren in Calgary.
Previously, all I had to do was call my wife, they asked her personal security questions and everything was OK.
As an 8/10 year use of Enterprise I was very, very disappointed.
I was upgraded to a Jeep only to find out that it wasn't actually an upgrade - they didn't have any cars! Devious! I was told that I couldn't give a cash deposit for security on an SUV - only on a car. I didn't book a Jeep, I had booked a car!~!
When I arrived back with my wife, a car miraculously appeared.
I will be bringing this to Enterprise attention as well.
Apr 13 2016
Pros: The price.. had an emergency need for a car for 1 day and $24 was awesome.. will not hesitate using Kayak
Cons: Their were no compact cars so I said you to a mini van which was comfortable but it cost me probably double for gas... I drove for about 2.5 hours total and in my little car gas would have been $5-6.. the van cost me $22
Apr 24 2016
Pros: Excellent staff. Very flexible and helpful.
May 10 2016
Poor service and high prices
Pros: Only the car
Cons: The additional insurance
Sep 13 2016
Road tripping in a mini
Pros: I wasn't expecting to be offered a Mini Cooper Countryman for my road trip so was a great surprise. The Agent at Enterprise took the time to explain all the options including setting up my phone on Bluetooth! I appreciated the phone call from Enterprise to see if I had any questions during my trip. And again great service when I returned the car including a courtesy ride home. Will definitely use Enterprise again in the future.
Aug 10 2016
Pros: No hassle.
Nov 15 2015
Great experience, overall
Pros: Friendly counter people -
Great resturant recommendations for the town I was visiting.
Cons: It was $25 more per day than renting from the airport! Also drop box wasn't labeled, and only open until 5:30pm, so I had to drive back in the morning to hand the keys in. Very inconvenient.
Pros: Price was excellent people were friendly car was clean and nice
Cons: The location was farther then i thought from the airport.
It cost me 30.00 cab ride to get there.
Jun 30 2016
Pros: The car was almost brand new. Didn't have any issues with the paperwork or reservation.
Cons: I thought the cost was way too high.
Aug 15 2016
Pros: Good value.
Aug 24 2016
Pros: the car and the professionalism
Drop off was excellent
Cons: Location of the pickup was a bit out of the way.
Sep 24 2016
excellent car rental experience
Pros: We were pleasantly surprised by how quick and easy it was to pick up the car and start our trip. They upgraded us from an economy car to a midsize SUV which turned out to be a nice change! Overall I am very happy with our experience at Avis.