Pros: The service was wonderful and the car was perfect.
Nov 23 2015
Cons: Thrifty not located in terminal. When i asked at another counter for rhe locationthe guy laughed and said the shuttle stops running at 12am and they were off site. So i asked the other agencies in the aireport and found the same grade car for 1/2 the . Price.
Dec 14 2015
Pros: They let me drop off my car the morning after it was due at no charge.
Cons: The car smelled slightly of cigarette smoke.
Dec 31 2015
Cons: worn out tires, very dirty inside
Jan 3 2016
Didn't get the type of car I reserved
Pros: Had 4 wheels
Cons: I reserved a suv but got a car not built for traveling in the snow.
Jan 12 2016
Cons: Was disappointed with the quality of costumer service at pick up. Shuttle bus driver both ways was spot on and the drop off agent I interacted with was great as well.
Jan 30 2016
Very happy with the whole experience
Pros: Price, service
Cons: Not at airport but shuttles were quickly available when I needed. Just lucky?
Feb 8 2016
Ok for the money
Pros: I received a base model Altima which was ok & I liked the price. I didn't need a car since I was staying downtown, but it was helpful since it was cold out.
Cons: The car reeked of cigarette smoke. I had to make sure to tell the agent so I wouldn't be charged for the "smoking fee".
Feb 18 2016
Pros: Fast service, car was as promised, price OK
Cons: When booking at Kayak please make it easier to see this is off-terminal, that caused a major hassle for us.
I don't like having to pay extra for a second driver - it does not cost the car company anything, if anything it makes for safer use. It would make sense if we were going to take the car and drive all day, in which case two drivers can put more wear and tear on the car. But how often is that the case with a rental car? $13 a day for a second driver makes no sense.
Jul 19 2016
Great value & convenience.
Pros: Pick up & drop off right at Heritage Aviation. Great service!! Special thanks to Sarah at Heritage Aviation for coordinating all the details!
Pros: The representative in Vermont was very knowledgeable and helpful. We received a discount on our upgrade. Car had many extra features
Cons: Sirius radio stopped working halfway through trip. Representative at Mammoth Lake location was uninformed and not very helpful.
Sep 20 2016
Fee for additional drivers if you book through Car
Cons: We booked a Hertz rental through carrentals.com (via Kayak). Be aware that if you book through that site, Hertz will charge you $13+/day for another driver and WILL NOT waive that. (This is true even if the person is a spouse.) This was a very unhappy surprise and was not disclosed anywhere.
Feb 16 2016
Pros: It was a fast, friendly pick-up, and the rental associate was immensely personable - a nice change from the curt interactions I've had elsewhere.
Cons: Chevy Spark + windy highway = how did I not blow off the road? Definitely know what car I won't be buying or recommending for everyday use. I wish I'd known how it drove before choosing the cheaper option - good for around town, but not higher speed trips... Still, better than taking a two hour bus ride.
Jul 21 2016
Cons: Being not familiar with the area I apparently did not rent from the kiosk at the airport but somewhere off site. The office would not stay open the extra five minutes for me to get there and the airport office would not honor the reservation price and instead of the reserved price of $249.00 offered to rent me a comparable vehicle at $605.00.
Jul 28 2016
Pros: Once inside the drop off took just two minutes.
Cons: When I got there the door was locked with a note saying they had to step out. Had to wait for someone to arrive. about 15 minutes.
Aug 17 2016
Bad service, old car and no music
Pros: The car was clean and drove well
Cons: The car was old as it pertains to technology features. No USB port to charge my phone. The AUX port didn't work half of the time; the other half of the time it would make a loud long beeping sound.
Oct 19 2016
Cons: Kayak made car rental dropoff site a $25 cab ride from airport. Huge inconvenience!
Cons: I was not able to drop off at another location in Burlington (airport) without incurring a $200 fee.
The car I requested was not available so I received an upgrade which was a nice suv however I chose an economy car based on its size and gas mileage both of which were completely different with the car I received.
Aug 31 2016
Excellent local staff and service
Pros: Genuinely friendly and helpful local staff. They allowed me to extend my rental another day as same daily rate. I would absolutely, positively use this location again.