Cons: When I dropped off my car, I informed the agent I forgot to top off the tank. She told me it was ok and they would charge me an additional $13.99 for driving under 75 miles. When I checked my credit card statement, there was an additional $45 on the bill. I called Budget to get a correction and was told "I'm sorry you got bad information" and that they charge $9.98 a gallon; so 4 gallons cost me $40. What a rip off! Gas down the street was $2.16 at the time. I will never use Budget again and will advise other not to as well!
Jan 26 2016
Pros: Service agent was friendly.
Cons: Car was dirty inside. Had not been cleaned from prior renter.
Apr 30 2016
Pros: friendly and helpful
Jul 9 2016
Simple and easy at Binghamton Airport
Pros: No lines a the rental counter. Associate was pleasant and efficient. We were on our way in minutes.
Cons: The windows and mirrors were streaky making it hard to see out in bright sunlight.
Aug 10 2016
Pros: Quick. Easy. Flawless rental.
Cons: Car smelled of cigarette smoke. My fault for taking, because I'm certain Budget would have remedied the problem with an exchange. Was pressed for time.
Cons: First they didn't lift a finger to help my wife with a minor mistake she made on our original reservation (snippy, essentially "It's your mistake so it's your problem"). Okay, I made a second reservation to correct the problem with the first (simply wanted an earlier pickup time), I arrived to find they had NO CAR AT ALL. "We're sold out." A car came in early as I was speaking to them. They refused to rent it to me even though I HAD A RESERVATION.
Thanks for nothing! Horrible, frustrating, expensive (ended up renting from Avis at the airport) experience. I recommend that you stay away from Enterprise in Ithaca.
Sep 4 2016
Cons: All insurances are bought, why young driver charge is still needed?
Sep 7 2016
Pros: Great customer service, speedy check-out process, received a clean and gas efficient car...I have no complaints!