Pros: Enterprise staff could not have been more helpful. Our return flight was cancelled due to snow, so we had to return the car to New Orleans rather than Lafayette. They changed the return and did not charge a one-way fee. Great car, excellent service, no nickel-and-dimeing. That's a winning combination.
Feb 13 2017
Enterprise did not have the van in its fleet.
Pros: I made the reservation to only have to cancel it cause Enterprise did not have the van I requested. They did not help me much for my inconivince.
Feb 12 2017
Pros: Courteous agent
Cons: Enterprise only had one car to offer me for one-way. This 2016 Corolla with 23k miles was disgustingly dirty inside (upholstery, dash, windows) and smelled of pets and cigarettes. Under no condition should this car should not be in their rental fleet!
Pros: Staff was courteous and friendly both at pick up and drop off location. They had no problem looking up the reservation and keeping everything in line with what we reserved. The car was in very good condition and we had no problems over our 7 day rental. We will rent from here again!
Apr 25 2016
Pros: 1. Convenient access. 2. Friendly check in/out staff. 3. Vehicle in good working condition.
Cons: 1. Waited 20 minutes for pick up. 2. Received mini-van as alternate to sedan. 3. Drop off confusing.
Jun 14 2016
Didn't get the car
Pros: They tried to fix my problem as best they could.
Cons: I reserved a Premium SUV "Chevy Tahoe or similar" vehicle. When I arrived they tried to give me a Nissan Pathfinder that sat 7. It wasn't "or similar". I initially tried to make it work but after I started to try to pack luggage in it and take into account the 7 people that would be riding in it I returned it. They accepted the return without any fuss and I ended up renting a minivan a couple of counters over. For about twice as much. The attendant told me that the vehicle I was supposed to have was kept an extra day by the previous renter and that there wasn't much she could do about it. I believe that to be true, but it didn't help my wallet any. They were nice and apologetic but couldn't help me at all.
Cons: I booked a Suburban or similar. Was called the day before and was asked if a mini van would be ok. I said yes. When we got there we got a Cheverolet Traverse. Not at all big enough for the people and luggage we had. Very disappointed!