Pros: The reservation wasn't honored when we got to SDQ and after about 1 hour, we were finally able to get a car...with another company. They (Sixt) did however honor the original price from our Kayak booking.
Jul 19 2016
2.5 hours to get a car
Pros: the car itself was nice, clean and new
Cons: It took 2.5 hours to get my car through Alamo. The first counter there was one person in front of me and one person to wait on everyone. With only one person in front of me it took 30 minutes to become next in line. The adjacent counter employee felt so bad he brought me out a chair to sit on. Once at the counter it took another 30 minutes and I was told my car was not ready and that it would take 20 minutes. I thought that was fine because I realized I would be at the counter I was at for at least that amount of time. But once I finished at that counter and went to the parking garage counter to get my car I waited yet another hour for the car to arrive. I later learned that the cars were not kept there at the airport and that they are housed in Santo Domingo which is a 20 minute drive away. Once my car arrived they loaded my luggage and then told me I had to wait yet again because they didn't have the correct paperwork for the car. I was the first person off my flight and with no checked bags I was the first person to the car rental counters at 12:15. I did not get my car and leave the airport until 2:30. Unacceptable.
Jul 30 2016
Never use Alamo
Pros: Worst experience ever renting a car.
Cons: They quote you one price online with insurance you get to the airport and they have all these hidden fees .
Jul 30 2016
Pros: The personnel was very professional and friendly.
Jul 30 2016
Insurance too expensive.
Pros: When I arrived to pick up the car I was surprised with the obligation insurance cost in Dominican Republic but the guy work with me in the way that i got the better possible deal.
Cons: The cost of the insurance is not clear in the site when you do the reservation.
Aug 9 2016
Cons: The rental agency wanted $56 for cleaning the sand in the car; would the local would do it for $20 cash. We bought the deluxe o dollar deductible insurance which was as expensive as the car rental, and had a new scratch on the rear and then the agency wanted us to go to the police station and file a police report!!!! when we returned the car.
Aug 24 2016
Pros: The best
Cons: No think all was excellent
Sep 15 2016
They didnt have my car!
Cons: The guy at the counter first said he couldnt find my reservation then they had no more available cars for the price range I asked for. He was of no help whatsoever! Well he did help a little by sending me to interrent where they charged me more for a less valued car. Never again Alamo Santo Domingo and I hope no one ever uses them!
Sep 22 2016
Cons: Customer service was bad and they went up on price. So we did not rent the car. Will not use again
Cons: Did not like the fact that they didn't have a car for me at the time that I had reserve and didn't offer me an upgrade to compensate for it so I had to wait a couple of hours until somebody returned a car.