Many hidden charges - DO NOT rent from this compan
Pros: The second car provided did not brake-down
Cons: Rental company does not care about the car they are providing you. My first car was misaligned to the extent that when I did a turn, the car pulled me to the right. I came back to the dealer and they replaced it after some "tantrums" from their representative. They also spend more time making joke among themselves than caring about good customer service. My bill increased from $550.99 (online) to $886.15 (outdoor) after many hidden (not disclosed) charged when online purchase was done. Hidden charges -PER DAY- were: SLI $10.95; TRPP $1.95; TRANSP REC FEE 8.75%; City Tax 1%; Vehicle license fee $0.94; Energy Rec Fee $1; Facility Usage Fee $2.89; Maint Fee 0.5%; State tax 10.5%; AET $4.95.
Jan 3 2016
chaged 100 mor than estimete
Pros: not much
Cons: very slow checkout on return
Jul 24 2016
Horrible dirty car
Pros: Car smelled like wet food . I will never rent from dollar again . Please detail and steam clean your cars .
Cons: Dirty and cheap Korean cars .
Jul 26 2016
Cheaters, charging hidden extra fees at point of s
Cons: They charged about 30% more at pick-up, called it facility fees. Their office is out in the boon docks, nowhere else to go without car, hence they can blackmail you right there. Avoid!!
Jul 27 2016
Pros: I was upgraded too an SUV.
Cons: The a.c. Smelled horrible, the car was filthy, the window was so dirty that I couldn't see when light hit it. Your website said it was a location on the airport, it wasn't and we had to wait for a shuttle.
Aug 24 2016
Everything was good except the upsells
Cons: Of course car rental places will try to upsell you on extra insurance and the like, but this place straight up put it on my bill without me asking for it. They didn't even let me know it was going on my bill--I found out by looking at the invoice when I got home and connecting the dots. Overall, about $100-$120 I couldve saved on a weekly rental.
Regarding the auto-expreso pass, I bought it per reviews online saying it's useful, but I never had need for it. I kept track of what I would've paid in tolls each day, and it was never more than $2.50. The expreso tag is $5/day, and I think the island's 10.5% tax might apply making it even pricier.
Sep 3 2016
False advertisement: $100+ more!
Cons: False advertisement. The ad on Kayak stated taxes included. Dollar charged mo for the taxes separately. Would not budge. So I paid an extra $100+. What am I supposed to do when I am in another country, need a car at 10 PM, and have no other options? Would have gotten it for much less and more convenient pick up/drop off directly from other companies. Never Kayak again.
Sep 11 2016
Car had an issue
Cons: It took 5.5 hours for someone to come with a replacement vehicle.
Sep 24 2016
Great deal, great service.
Pros: Everything went how it was supposed to be...
Sep 25 2016
Pros: Only thing I liked was the shuttle to airport. I huighly suggest booking elsewhere. Was quoted $59 ok Kayak AND DOllar site for the "special" vehicle. Got there and it jumped to $145 total and I was given a very small Kia Rio that had lots of damage to the vehicle. So again, book elsewhere and don't book the "special vehicle." For the price I paid, I could have got a bigger vehicle somewhere else.
Cons: Payless is very disorganized, and missed managed. It resembled a junk car lot. Be prepared to wait in lines over one hour, and give yourself two hours to complete to return process and have them get you back to the airport. IT’S NOT WORTH THE AGGRAVATION.
Aug 5 2016
You Get What You Pay For
Pros: Price - The price was great but honestly would have paid double to get better service at a more reliable provider in terminal.
Cons: 1) Speed of service (or lack of) - It takes 20 to 30 min to check out each person that comes to the counter. If you arrive and there's a line prepare to be there for a few hours.
2) Quality of vehicles - Prepare to get a vehicle that is dented, scratched, and dirty inside. The vehicle we rented was a 2016 and it showed more like a 2010.
3) Shuttle service - A shuttle may come every 30 minutes if you're lucky.
4) Facility - Small, cramped, falling apart.
Aug 31 2016
Pros: Staff was friendly, airport shuttle picked us up quickly to go to the car rental which is very close by.
Cons: Online our car rental came to about $46 and we paid insurance separately, but once there after so many fees the total came to over $100.
We had to pay a toll fee, because they said tolls could not be paid in cash, this is a lie. Also you only need this if you are going outside the metro area, we rented the car for 3 days and said we would only need tolls for one, and they said this was not possible, it was for the total of days or not at all.
Sep 7 2016
SUV seats were dirty.
Pros: Everything except for dirty seats inside SUV.
Cons: SUV dirty seats.
Sep 11 2016
Never use this again
Cons: Overcharged me by $100.00 on my reserved car. The car had a bad tire and got a flat. The headlights didn't work and lastly the brakes failed on the way back to San Juan on the highway.
Sep 11 2016
Smooth rental experience
Pros: Drop off was easy. Price was good.
Cons: It was the first time I needed my insurance card in hand and to supply the policy number. Car was all scraped up but after driving around Puerto Rico I understand why!
Sep 12 2016
Not the same numbers quoted on Kayak
Pros: Clean car, convenient location next to Bebo's. Friendly service
Cons: Deceptive pricing. Paid for car damage I did not (knowingly) do. Be very thorough in initial inspection. Quote said $1.85 per day, it was actually $7.40. Tax and fee estimate was a bit off. A $5 charge for AutoExpress Tag is excessive.
Sep 13 2016
Cons: The taxes advertised were incorrect. Please make sure you check with the local affiliate for accurate totals.
Sep 22 2016
Pros: everything was okay
Cons: i went and they gave another price different that what i had. and the person in front of me had the same issue wich it look to me that one of the company weather is you or the other is making that on porpose, better learn from wells fargo scandal and their opening account with costumer knowledge, cause thats what it look to me that you are doing, quoting one price and when you got there you dont have any other option but to get the car at a different price
Cons: It was terrible specially when I was transferred to mexico, the car I reserve was in Puerto Rico I tried more then 10 times for costumer help until I got some one from San Juan and from all information I asked about the rental and insurance he triple the rate so I was so sad that I did not rent there and took me a day to rent a car
Jul 27 2016
Excellent customer service
Pros: Enrique was super helpful and efficient whIle renting the car. Our reservation was ready and was exactly what we needed. He gave us helpful tips on where to eat around town and made everything so easy after a long trip into Puerto Rico.
Cons: The only downfall is that there was only 1 shuttle to and from the airport.