Cons: Additional $$$$ charged. Associate Leslie Inge not at all helpful or friendly.
Apr 9 2017
Pros: I like the service provided the stuff was really friendly and professional if I need a rental car again I would use Avis :) thank you for your service
Apr 14 2016
Issues with pickup
Pros: 1) I was happy to be able to rent car the afternoon before for the next morning.
2) Though there was an issue with pickup due to system being down, I appreciated that owner/operator letting me take car after taking picture of my license and credit card for input into system once it was back up again, so I could get on my way. He also provided me free upgrade for the inconvenience and let me choose the car I wanted, which I also appreciated.
Cons: Pickup was at 8:00am and rental office scheduled to open at 8:00am. However, even though he had been there since 7:00am, the owner operator/president didn't open doors until 8:40am since system was not functioning properly due to storm the night before. We had talked to him at 8:05am on phone and asked if he could at least open the doors to let us sit inside since it was cold (there were two parties waiting); he said he would but didn't until over a half hour later after we had called him again.
Cons: The minivan I reserved for our family trip in Canton, GA was not available when I went to pick it up. They said they had been trying to call me all day which was not true. I received one phone call while in a meeting and no voicemail was left. Not recognizing the number I didn't try to return the call. When I arrived the manager showed me what he had available, none of which were any bigger than the vehicle we already own. By this time it was too late to find an alternative, so we had to reduce our luggage and sit in an uncomfortable cramped car of our own instead of enjoying the space that would've been afforded by a minivan. I then phoned Budget national to register my complaint and I got nothing but a cliched apology with no offer to do anything about it.