Pros: No one at counter when I arrived Omaha, NE airport. Sign said No Cars Available. First and last time I will rent from Payless. Kayak should consider dropping Payless from their reservation system. Makes Kayak look bad.
Cons: My Kayak reservation was not honored.
Nov 17 2015
maintenance light issue
Pros: The gal at the counter was extremely helpful and very sympathetic to me regarding the situation. The gal at the garage pickup was also helpful in that she held my luggage while I went back in to the terminal.
Cons: I picked up the car...checked it over.... heading to attendant to give them the slip before leaving and the maintenance light came on.
Though everyone was friendly and helpful, it was frustrating that I had to then repeat the entire process .... return the car, go back inside to the terminal, get another contract, keys etc. and return to the garage for another car. Had I been in a hurry for an appointment .... THIS additional 35 minutes would have made me LATE.
Nov 17 2015
No available size car I rented
Cons: They didn't have the size car I rented nor did they upgrade me. They tried to give me a much smaller car and when I said that wouldn't work they said I would have to stick around the airport til A car came in that I could use.
Dec 1 2015
Cons: Would have preferred vehicle shown in advert. Nissan ---- Ford from Avis was not good. Uncomfortable, hard to understand display. Rental price was high, even for Thanksgiving. Not sure I will rent again
May 5 2016
nice folks doing good work
Pros: I liked that the people working for Payless were very nice to me and quick to get me a car that was clean, easy to operate and well priced. They were friendly at the counter, got me on the road quickly with clear instructions. I'd use them again.
Jun 5 2016
excellent vehicle, super price, great employees!
Pros: Loved the car! Pickup and delivery were smooth and easy! Loved the woman at the pickup counter, so helpful and nice. Will definitely use payless for my future rentals
Cons: No problems at all
Jun 6 2016
Excellent service, excellent price
Pros: Everything was easy
Cons: Returning car was a bit confusing with the Avis line and then needing to finish paperwork in terminal
Jul 3 2016
Awesome service, awesome car
Pros: The CSR at the Omaha airport was friendly, personable and helpful, the car was clean and drove great.
Jul 19 2016
Pros: I was very happy with the car we rented. It was clean and comfortable. The guys at the counter were nice, friendly and helpful.
Pros: Customer Service for pick and drop off excellent.
Cons: The price of the insurance.
Jul 13 2016
Toyota Camry - stained seats- not floor mats
Pros: nice sized trunk- very fuel efficient. check in and out was fast very nice counter people
Cons: car interior had stains, there were no floor mats in the car, front or back. very loud- lots of road noise.
Jul 19 2016
Pros: The service desk and pick up both were friendly and helpful
The car was awesome!
Jul 24 2016
Cons: I found a GREAT deal on Alamo. A pickup with unlimited mileage for $479.39 round trip. The day I was to pick up my vehicle I was told by the rep that the vehicle had been recalled and that we were to go to Avis. The rep didn't offer us a different vehicle or anything. He did say we would be refunded the difference. I went to Avis as directed and the price of the rental did include the unlimited mileage, however, it was $1300. We were on a tight budget and had to get to our location so I had no choice. When I returned to Alamo they said they would only refund $300. I was told by the rep to contact "Joel" and visit with him. I called immediately and he was not in the office and the rep I visited with said he would have him call me back. I was never called back! In fact I have contacted them 4 times and left voice mail and it is been over a week and still nothing.
With in an hour of our trip the check engine light came on. I contacted the rental for Avis and was told that it meant that the oil needed to be changed and not to worry about it. They would take care of the vehicle when we returned it.
I will not recommend to ANYONE to use Alamo or Avis. I am also turning this issue over to our State Attorney General and the Better Business Bureau.
Sep 6 2016
Good car, poor pickup.
Pros: The car road nice and was good on gas mileage.
Cons: The kid at the national booth when we picked it up in Omaha before 9am on Monday morning was absolutely awful. I was renting the vehicle and he maybe made eye contact with me once. He was far from friendly. Terrible customer service.
Sep 8 2016
Night & Day difference
Pros: The car was fine and the young lady who took care of the drop of was awesome.
Cons: The line to pick up the car was outside of the building. I had gotten up at 3 AM to make my flight from Ohio to NE and then had a 2 hr. drive after that. I didn't want to spend the extra time in a very slow moving line.
Sep 17 2016
Pros: Staff very efficient. They had run out of the size car I had originally rented but were very quick to find an alternative with no added cost.
Sep 23 2016
Pros: What a pleasant group! Quick and Friendly. Only issue was the fuel tank was very small and never notified. So quite a surprise when the tank dropped from 1/2 to 1/4 in only 10 miles on the highway.
Cons: The car was dirty. Items from the previous rental were still in the vehicle when we picked it up.
Nov 9 2015
Cons: Would not let me pay for rental car with a debit card because I did not have a major credit card. The rental of pr-insured by my normal insurance, and I had already paid for Enterprises separate insurance as well.
I even live locally.
Yet, someone from Argentina could pay debit so long as they had a flight into Omaha (where I was renting from)
Wasted gas and my time.
Aug 14 2016
Pros: Nice car. Smooth ride. Drop off was great. Staff asked rating 0-10. I gave a 9/10. When she asked why not 10/10 i told her the below and she waived our fuel charges. Staff very nice all around from pick up to drop off
Cons: Rec'd no explanation of the forms i was signing. I was told "sign here, here, and here. Initial here and here" but was not told what/why i was signing except "it releases us from liability". Car not as clean as id expected. Found trash that wasnt ours under the seat when we were returning the car. I figured it would have been easy to see when they cleaned the car out prior to our renting. Was not told anything about fuel charges.
Sep 21 2016
Pros: Great vehicle, easy service, easy return. We are extremely happy with our rental.
Oct 12 2016
Pros: Custoomer service was outstanding!-Extremely quick at pick up and return.
Oct 16 2016
Enterprise is always at the top of their game.
Pros: Promptness in check in, options on cars, making sure the pickup that we rented was checked over before handing me the keys.
Return was quick, asked me if everything was ok and what could they do to improve their service.
Cons: When I picked up the car, the agent told me about a 200 mile/day limit that I was unaware of. The agent was sure to point out that it was my mistake for missing the information. They should have been more helpful in addressing the problem instead of defending their role in it. (When I went back later to see where it states there's a 200 mile/day limit, I still couldn't find it anywhere.) I was also charged $19 more than expected. When I called about it, the agent was unable to help me and gave me another number to call tomorrow. Also, when picking up, the agent should tell the customer "Stop at the Dollar booth in the garage to get the keys." I was not told that and I walked a long way to the car to find it without keys. It was extremely cold and I had my kid with me. We walked around to find help. The person in the Dollar booth said, "You need to stop here first.". Thanks a lot. By the time I got in the car to begin my vacation, I was so heated and frustrated that it took a couple hours for me to cool off, forget the bad experience and start enjoying my trip. The car was awesome, but the pick-up process was pretty rough.
Jan 29 2016
Watch for the hidden fees
Pros: The type of vehicle that we had.
Cons: There was almost $200 in additional fees they tried to charge from the rate kayak gave me $283 and in reality they wanted $460. It's a franchise so good luck with any corporate help. Molly the owner avoided my calls during the rental and never got back about reducing the fee and a refund after the rental was turned in and it was a bogus contract
Feb 11 2016
bad agent / no help
Pros: the car was not what we signed on for . not bad car just not what we were hoping to rent. got charged up grades for unlimited miles , not what was on line when we reserved car.
Aug 25 2016
Pros: Key drop
Good close access
Cons: I couldn't turn on headlights in the dark and interior lights don't come on when you open the door. I was on the freeway before I realized they were not on and I had a mess !
Sep 25 2016
Cons: They originally tried to charge me an extra $50.00 for being 8 minutes late. The attendant told me she was unable to make any adjustment and it needed a manager.
Cons: I was at the airport to pick up the rental car at 6:00 AM when the desk was to open. I waited till 6:18 and went to National and rented a car from them at a higher price. While renting the National car the Thrifty agent finally showed up and could of cared less that he had just lost a rental and had put me behind schedule by 25 to 30 minutes which actually put me further behind as I had to encounter rush hour traffic.