Cons: No phone call no email stating that the reservation was made for a time they are closed showed up to the office with a sign stating to call a number called the number and was basically told you didn't show by closing time so there's nothing we can do.
Jul 23 2016
Cons: I had to wait over an hour to pick up the car
Aug 23 2016
Waited a bit for pickup
Pros: Rental was upgraded from Compact to a CUV (Rav4)
Cons: Renter called me day before to confirm timing. Since their office closed at 5pm (original pickup time); I advised I would be there at 4pm. i was but vehicle wasnt on site till 4:30.
Jun 12 2016
Poor customer service
Cons: When I asked if I could pick up the vehicle an hr earlier than scheduled, it took 4 phone calls to get someone at the location to answer the phn. I was able to get the vehicle early but it meant I had to go to another budget location for the car. Upon my return, noone was at the counter working even though they were "open:" and I waited an hr before giving up and leaving the keys in a drop box. Also, Budget charges an additional full day of feesa if you come bk even 30 min past your original rental pick up time!
Dec 3 2015
Dirtiest environment ever!!
Pros: The minivan itself was comfy, and the manager of the rental office was easygoing (also very poor customer attentiveness overall).
Cons: The office was filthy, dirt on furniture, floor, all surfaces. It is a ramshackle, tiny office with no working toilet (my two year old needed to pee!), and my kids literally touched the door and windowsill & had black hands!
The service manager was on the phone when we arrived, didn't even acknowledge us with eye contact until the phone was replaced, then said, "I'll be right with you, this is an important call," and disappeared with his cell phone into a back room. There was nowhere for my kids to be safely and the office was SO dirty! Gravel parking lot directly out the door with large rental trucks coming in and out...scary for children. Then when he came out he was reluctant to expend any effort...the minivan had huge damage spots "Well, it's a rental car," he said. The interior was dirty too. There is NO short or long term parking on site, so I had to put car seats in while huge trucks are arriving and leaving. He didn't show us anything about how to work the seats, song was there for an hour and had to go get him twice to explain things. Then had to drive around the corner with my own car to search for street parking...horrible. Drop off was bad too - he literally just took the keys, but didn't do a damage check in front of me and I'm afraid he'll claim things that I didn't do because the whole operation there is chaotic and seems sheisty. And we hardly saved any money for all the inconveniences.
Apr 10 2016
Pros: I was able to pick up a car quickly in town and the company was willing to come get me during business hours.
Cons: The drop-off at the airport is extremely inconvenient. There is no public transport to that location. The pick-up was in one place and the drop-off was in another which is a major hassle with all rental agencies that use this situation.
Jun 21 2016
Pros: Brand new vehicle. Excellent customer service at point of rental
Sep 12 2016
Too many up sales.
Pros: Convenient location and unlimited miles.
Cons: They try too hard to up sale you. If you refuse the up sale offering they use a negative psychological sales remark like "is that too much for you"? If you refuse all their up sales, they assign you the worst car on the lot. The car I received had a very bad hesitation when accelerating from a stop and had terrible road noise.
Dec 28 2015
Worst rental experience ever.
Cons: We were the only people at the rental desk, and it took over a half hour to get the car. The poor counter employee had only been working for a day or two, but was left on his own on Christmas eve, and had no clue how to rent a car. When we finally got in, the car reeked of marijuana, the seats were stained, and it had less than a quarter tank of gas in it. We didn't have the time to go back and argue, so we had to drive to our house with the windows rolled down to keep the baby from getting stoned. We returned to the airport later in the day to exchange the car for another. The manager did give us a 15% off coupon for our next rental, although I'd be pretty dumb to take him up on the offer.
Pros: service and the agent was very helpful. car was great easy check in at airport THanks
Oct 11 2016
Pros: I liked the car and the guy who dropped me off at my car
Cons: As I walked in I was grosses out by the smell, it smelt like someone threw up in the store it was awful! I made a reservation because I had a timeline and needed to be at lax at a certain time.. When I get there I was told that my car was getting an oil change.. While I waited the employees texted on there phone, I know because I could hear the alerts continue to go off... Frustred I waited for the car to return which was 30 minutes late and when I finally got the car I realized it didn't have gas... So not only was I already late Bc of the oil change now I have to go get gas... Not a happy camper and won't ever rent from this enterprise again!!! No thanks.. I have rented about 100 cars in my life and this was the worst experience so far!
Jul 18 2016
Cons: No window washer fluid, I bought some.
The inside front windshield was very dirty.
Aug 5 2016
Rogue rides well
Pros: The acceleration on the rogue going through the hilly roads
Cons: I wasn't informed that I didn't have unlimited miles
Oct 8 2016
Pros: Great customer service. Great car options
Oct 18 2016
Pros: The employees at this enterprise were exceptional!! When we first arrived they were very welcoming. While they looked up my reservation they asked us what were our plans and made nice conversation. It seemed like it was a busy day for them since we had to wait a few minutes for our rental and they ended up giving us a free upgrade. For the 3 days we were there we never had a problem with the car. Upon returning the car, Mike offered to get us a ride to the airport free of charge but our flight was until much later so he allowed us to keep the car until our flight again free of charge and told us that we can return it to the enterprise at the airport which made it so much easier for us. It was a very pleasant experince renting from enterprise.
Sep 19 2016
great service and convenience
Pros: They were quick to fix my reservation error and we were on our way.
Cons: The location on the website is WRONG. Totally unacceptable. It took me an additional 10 minutes to drive around confused, park, look up the phone number, then back track to the correct location.
Ford Focus = terrible car
Oct 1 2016
Cons: Car wasn't clean inside. Some trash left from previous renter I supposed.